John Hancock Financial Services, Inc.

See Attached:

September 11, 2017Dear [redacted],We Will be conducting an investigation into the complaint recently filed with your office by the above complainant that you forwarded to this office. You will receive a written response from the Company Representative that has been assigned to the case by 09/20/17. If it is determined that additional information or time is needed to respond, you will be contacted by the Representative assigned to youroffice.In the interim, any correspondence regarding this matter should be directed to Judy D[redacted] phone number ###-###-####-[redacted].Sincerely,Customer Relations Support Unit

From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Sep 11, 2017 at 12:31 PMSubject: Fwd: Fw: Complaint ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted]...

[redacted] <[redacted]@[redacted].net>Date: Sat, Sep 9, 2017 at 3:16 AMSubject: Fw: Complaint ID [redacted]To: "[email protected]" <[email protected]>RE: our letter of 9/8/2017On Saturday, September 9, 2017 2:14 AM, [redacted] <[redacted]@[redacted].net> wrote:RE: your letter of /82017....Dear Revdex.com,They have contacted me and aleart me that they intend to cancel my policyeven though I have made every payment since I got scammed into this.copy of their intent attached.                                   �...⇄ Sincerely, [redacted]                                   ...⇄

Attached please find a copy of our response to your letter dated 9/29/2014