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John Henry Homes

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John Henry Homes Reviews (4)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the proposed actions and timeline is satisfactory to me Regards, [redacted] -***

It is unfortunate that our customer feels this way and we disagree with the assertionsWe would like to resolve any open item that is covered by the WarrantyWe suggest that he reach out to the Home Builders Assocation of Greater Cincinnati and follow the process for them to review his complaints and determine if they are in compliance with the Industry Standards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The builder has inspected the issues and has indicated that they may do 'something' for the third timeI have not been advised of what the builder plans to address, how they plan to address it or when that might happenI will not consider the matter resolved until action has been taken to address the issues reported Regards, [redacted] -***

As previously noted we are in communication with the customerWe inspected the issues and immediately responded to the customerWe did offer to redo vent flashing as was suggested by one of the roofers the customer hiredThis offer was rejected by the customer on 12/5/ We did advise the customer on December 4, that we would be working with our vendors and an outside consultant on the remaining issuesWe did inform them that this would most likely not be addressed until JanuaryCustomer confirmed their understanding an agreement of this on December 5,

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Address: 11025 Reed Hartman Hwy, Blue Ash, Ohio, United States, 45242-1819

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