John Howerton Honda Reviews (6)
John Howerton Honda Rating
Address: 252 Auto Plaza Dr, Beckley, West Virginia, United States, 25801-7104
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SEE ATTACHED RESPONSE.The initial complaint of noise in the brakes was made by [redacted] on March16, The dealership recommended replacement of the rear brake pads and rear rotors [redacted] elected to have this work completedThe next day [redacted] telephoned the dealership reporting the brakes were hotThe left rear caliper was replaced that day[redacted] returned to dealership on May 16, for a routine service visit [redacted] made no complaint about brake noise on that date[redacted] returned again May 31, complaining of noise in the rear brakes [redacted] was quoted a diagnostic charge in the amount of $which he agreed toThe technician test drove the vehicleHe was unable to duplicate any noise at that timeThe technician did remove the wheels, discovered slight rusting on some components, and removed the rust before returning the vehicle to [redacted] ***.John Howerton Honda cannot address the claims of [redacted] ***In the interest of customer goodwill John Howerton Honda will refund the $diagnostic charge from the May 31, visit if that is a satisfactory solution for [redacted] ***.I look forward to your response.Sincerely,John RHowertonPresident
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for your letter of October 13, detailing the issues expressed by [redacted] *n connection with his purchase of a CRVAs I read the customer statement it appears there is some confusion about the equipment [redacted] received in addition to the equipment included on the window sticker [redacted] received a full set of all season floor mats, a cargo tray, and splash guards, in addition to the factory installed equipmentThe dealership sales representative may have failed to provide an adequate explanation to [redacted] ; however has full benefit of the dealer installed equipment I hope this information resolves any confusion [redacted] ***r may have experienced in the course of the sales processJohn Howerton Honda is fully committed to total customer satisfactionThank you for your assistance
SEE ATTACHED RESPONSE.The initial complaint of noise in the brakes was made by [redacted] on March16, 2017. The dealership recommended replacement of the rear brake pads and rear rotors. [redacted] elected to have this work completed. The next day [redacted] telephoned the dealership reporting the...
brakes were hot. The left rear caliper was replaced that day.[redacted] returned to dealership on May 16, 2017 for a routine service visit. [redacted] made no complaint about brake noise on that date.[redacted] returned again May 31, 1017 complaining of noise in the rear brakes. [redacted] was quoted a diagnostic charge in the amount of $95.00 which he agreed to. The technician test drove the vehicle. He was unable to duplicate any noise at that time. The technician did remove the wheels, discovered slight rusting on some components, and removed the rust before returning the vehicle to [redacted].John Howerton Honda cannot address the claims of [redacted]. In the interest of customer goodwill John Howerton Honda will refund the $95.00 diagnostic charge from the May 31, 12017 visit if that is a satisfactory solution for [redacted].I look forward to your response.Sincerely,John R. HowertonPresident
Thank you for your letter of October 13, 2016 detailing the issues expressed by [redacted]n connection with his purchase of a 2016 CRV. As I read the customer statement it appears there is some confusion about the equipment [redacted] received in addition to the equipment included on the...
window sticker. [redacted] received a full set of all season floor mats, a cargo tray, and splash guards, in addition to the factory installed equipment. The dealership sales representative may have failed to provide an adequate explanation to [redacted]; however has full benefit of the dealer installed equipment. I hope this information resolves any confusion [redacted]r may have experienced in the course of the sales process. John Howerton Honda is fully committed to total customer satisfaction. Thank you for your assistance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]