Initial Business Response /* (1000, 5, 2015/09/22) */
Thank you for the opportunity to respond. Our delivery staff is trained to take the utmost care when delivering a customer's purchase to their home. We have very clear procedures in place to handle situations when a product selected by the...
customer will not fit into their home.
Even in situations when a customer asks us to proceed, knowing that there is a risk of bumps or scratches, the utmost care is taken to minimize any harm.
I believe that my team acted properly and the customer had the opportunity to note any problems with the delivery, however I would like to offer the customer $50 towards restoring the door trim and paint.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To me that would not be sufficient. That would cover the damages, however I would still be paying for a delivery service that was the initial cause.I would like the 50$ to fix my basement, with the additional delivery fees removed from my account. To me, this would be a solution for my troubles, as well as, the proper customer service one should receive.
Final Business Response /* (4000, 14, 2015/10/23) */
Given that the customer had the opportunity to note any issues before signing and accepting responsibility, and has agreed that $50 will cover the cost of the repair to his home, I believe our offer is fair.
Thank you for the opportunity to respond.
-[redacted]
Final Consumer Response /* (4200, 16, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before. 50$ is unacceptable
Initial Business Response /* (1000, 5, 2015/09/22) */
Thank you for the opportunity to respond. Our delivery staff is trained to take the utmost care when delivering a customer's purchase to their home. We have very clear procedures in place to handle situations when a product selected by the...
customer will not fit into their home.
Even in situations when a customer asks us to proceed, knowing that there is a risk of bumps or scratches, the utmost care is taken to minimize any harm.
I believe that my team acted properly and the customer had the opportunity to note any problems with the delivery, however I would like to offer the customer $50 towards restoring the door trim and paint.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To me that would not be sufficient. That would cover the damages, however I would still be paying for a delivery service that was the initial cause.I would like the 50$ to fix my basement, with the additional delivery fees removed from my account. To me, this would be a solution for my troubles, as well as, the proper customer service one should receive.
Final Business Response /* (4000, 14, 2015/10/23) */
Given that the customer had the opportunity to note any issues before signing and accepting responsibility, and has agreed that $50 will cover the cost of the repair to his home, I believe our offer is fair.
Thank you for the opportunity to respond.
-[redacted]
Final Consumer Response /* (4200, 16, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before. 50$ is unacceptable