Our review of the patient’s account has resulted in these findings: The charges for date of service 05/19/16-5/21/were sent to the collection agency in error We have cancelled with the collection agency on 08/15/and the collection agency will send a cancellation letter to the patient's mother We apologize for any inconvenience this may have caused
The breast ultrasound was billed in error and has been removed from the patients account We apologize for the inconvenience this has caused [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]my first concern is the hospital stated that they would send me a copy of x-ray which they never did im not sure the did the service2nd the first billing was rejected by the va, because missunderstaning that was taken care of and va paid all bills this co.s billinf deptneeds to stay on top of thingsregards [redacted] Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I have made contact with at least four departments within ***, the most recent was 4/25/with a promise to review the record and possibly forward the information to Desert Radiology as requested
Regards,
*** ***
TelRevdex.com NDelaware St#2020Indianapolis, IN 46204 RE: *** ***File#: *** Dear Revdex.com, Thank you for your recent letter regarding the complaint submitted
toyour organization by *** ***Zotec Partners, LLC provides medical billingmanagement services on behalf of Desert Radiologists As such, I am responding to your inquiry ontheir behalfIt is our mutual goal to provide accurate and timely billingservices in a satisfying manner to the patients of Desert Radiologist. Our review of the patient’s account has resulted in these findings: The dates of service 10/25/was submitted tothe Veterans Administration on 10/29/As of 11/19/2014; they have deniedthe claim as a non-covered service.We have mailed Mr*** two statementsadvising of the denial of the insuranceThe balance is now patient responsibility,unless Mr*** has other insurance to cover the claim. As a result of these findings, we have taken the following correctiveactions: If Mr*** has any further questions please do not hesitate to contact us at 1-888-727-1074. We apologize for the inconvenience this has caused Mr***. At this time, we request you close thiscomplaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at c***@zotecpartners.com Christy *** Customer Service Representative Zotec PartnersNMeridian Street, Ste 200Carmel, IN 46032 cc: Ned *** ChiefCompliance Officerl us why here
Revdex.com NDelaware St#2020Indianapolis, IN 46204 RE: *** ***File#: *** Dear Revdex.com, Thank you for your recent letter regarding the complaint submitted toyour organization by *** ***Zotec Partners, LLC provides medical billingmanagement services on behalf of Desert Radiologist As such, I am responding to your inquiry ontheir behalfIt is our mutual goal to provide accurate and timely billingservices in a satisfying manner to the patients of Desert Radiologist. Our review of the patient’s account has resulted in these findings: Mr*** is requesting copies of his x-rays,which are not provided by Desert RadiologistDesert Radiologist only reads the film; Mr.*** would need to folldirectly with the facility that performed theservices.Again, to date we have not received a paymentfrom the VA, the VA has responded to our claim by stating “MISSING/INCOMPLETE/INVALIDPRIOR INSURANCE CARRIER(S) EOB.”If there is an error on behalf of the VA andthere is indeed no other insurance, I would advise Mr*** to contact the VAdirectly As a result of these findings, we have taken the following correctiveactions: If you have any further questions please do not hesitate to contact us at the customer service listed on your statement. We apologize for the inconvenience this has caused Mr***. At this time, we request you close thiscomplaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at c***@zotecpartners.com Christy *** Customer Service Representative Zotec PartnersNMeridian Street, Ste 200Carmel, IN 46032 cc: Ned *** ChiefCompliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I informed Desert Radiology last year that *** *** does not provide statements with the percentage paidHowever, at the same time I did fax the letter from the Charity department confirming that by account balance is zero(which would suggest that 100% was paid)I've recently contacted Centennial Hospital again, but still unable to get a statement showing the percentage paidI did however, receive an itemized bill which I emailed to MsAvillanozaHopefully this will suffice and resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I informed Desert Radiology last year that *** *** does not provide statements with the percentage paidHowever, at the same time I did fax the letter from the Charity department confirming that by account balance is zero(which would suggest that 100% was paid) I've recently contacted Centennial Hospital again, but still unable to get a statement showing the percentage paidI did however, receive an itemized bill which I emailed to MsAvillanozaHopefully this will suffice and resolve my complaint.
Regards,
*** ***
The charity letter we received from the patient does not indicate what percentage write off the hospital had given to her and without this information we cannot review for additional write off. We have requested this before and would be happy to review once we receive it. My fax # is [redacted]...
[redacted] and have left a voice message for patient as well. We apologize for an inconvenience this has caused the patient.
Per [redacted] Hospital the procedure code and diagnosis being used match the radiology report and are correct. We have requested the patient contact [redacted] Hospital to get additional medical records and fax to Shannon at Desert Rad @ (702)380-4815 so that we can review for possible diagnosis changes.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Our review of the patient’s account has resulted in these findings: The charges for date of service 05/19/16-5/21/16 were sent to the collection agency in error. We have cancelled with the collection agency on 08/15/17 and the collection agency will send a cancellation letter to the...
patient's mother. We apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Sirs: My complaint with this firm was not settled, their response was the company policy was the did not have to prove they provided services, And then they turned it over to a collection co in Las Vegas. Is this how all company's from Indiana preform?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]my first concern is the hospital stated that they would send me a copy of x-ray which they never did im not sure the did the service. 2nd the first billing was rejected by the va, because missunderstaning that was taken care of and va paid all bills this co.s billinf dept. needs to stay on top of things. regards[redacted]
Regards,
[redacted]
The breast ultrasound was billed in error and has been removed from the patients account.
We apologize for the inconvenience this has caused [redacted].
Our review of the patient’s account has resulted in these findings: The charges for date of service 05/19/16-5/21/were sent to the collection agency in error We have cancelled with the collection agency on 08/15/and the collection agency will send a cancellation letter to the patient's mother We apologize for any inconvenience this may have caused
The breast ultrasound was billed in error and has been removed from the patients account We apologize for the inconvenience this has caused [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]my first concern is the hospital stated that they would send me a copy of x-ray which they never did im not sure the did the service2nd the first billing was rejected by the va, because missunderstaning that was taken care of and va paid all bills this co.s billinf deptneeds to stay on top of thingsregards [redacted] Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I have made contact with at least four departments within ***, the most recent was 4/25/with a promise to review the record and possibly forward the information to Desert Radiology as requested
Regards,
*** ***
TelRevdex.com NDelaware St#2020Indianapolis, IN 46204 RE: *** ***File#: *** Dear Revdex.com, Thank you for your recent letter regarding the complaint submitted
toyour organization by *** ***Zotec Partners, LLC provides medical billingmanagement services on behalf of Desert Radiologists As such, I am responding to your inquiry ontheir behalfIt is our mutual goal to provide accurate and timely billingservices in a satisfying manner to the patients of Desert Radiologist. Our review of the patient’s account has resulted in these findings: The dates of service 10/25/was submitted tothe Veterans Administration on 10/29/As of 11/19/2014; they have deniedthe claim as a non-covered service.We have mailed Mr*** two statementsadvising of the denial of the insuranceThe balance is now patient responsibility,unless Mr*** has other insurance to cover the claim. As a result of these findings, we have taken the following correctiveactions: If Mr*** has any further questions please do not hesitate to contact us at 1-888-727-1074. We apologize for the inconvenience this has caused Mr***. At this time, we request you close thiscomplaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at c***@zotecpartners.com Christy *** Customer Service Representative Zotec PartnersNMeridian Street, Ste 200Carmel, IN 46032 cc: Ned *** ChiefCompliance Officerl us why here
The breast ultrasound was billed in error and has been removed from the patients account We apologize for the inconvenience this has caused *** ***
Revdex.com NDelaware St#2020Indianapolis, IN 46204 RE: *** ***File#: *** Dear Revdex.com, Thank you for your recent letter regarding the complaint submitted toyour organization by *** ***Zotec Partners, LLC provides medical billingmanagement services on behalf of Desert Radiologist As such, I am responding to your inquiry ontheir behalfIt is our mutual goal to provide accurate and timely billingservices in a satisfying manner to the patients of Desert Radiologist. Our review of the patient’s account has resulted in these findings: Mr*** is requesting copies of his x-rays,which are not provided by Desert RadiologistDesert Radiologist only reads the film; Mr.*** would need to folldirectly with the facility that performed theservices.Again, to date we have not received a paymentfrom the VA, the VA has responded to our claim by stating “MISSING/INCOMPLETE/INVALIDPRIOR INSURANCE CARRIER(S) EOB.”If there is an error on behalf of the VA andthere is indeed no other insurance, I would advise Mr*** to contact the VAdirectly As a result of these findings, we have taken the following correctiveactions: If you have any further questions please do not hesitate to contact us at the customer service listed on your statement. We apologize for the inconvenience this has caused Mr***. At this time, we request you close thiscomplaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at c***@zotecpartners.com Christy *** Customer Service Representative Zotec PartnersNMeridian Street, Ste 200Carmel, IN 46032 cc: Ned *** ChiefCompliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I informed Desert Radiology last year that *** *** does not provide statements with the percentage paidHowever, at the same time I did fax the letter from the Charity department confirming that by account balance is zero(which would suggest that 100% was paid)I've recently contacted Centennial Hospital again, but still unable to get a statement showing the percentage paidI did however, receive an itemized bill which I emailed to MsAvillanozaHopefully this will suffice and resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I informed Desert Radiology last year that *** *** does not provide statements with the percentage paidHowever, at the same time I did fax the letter from the Charity department confirming that by account balance is zero(which would suggest that 100% was paid) I've recently contacted Centennial Hospital again, but still unable to get a statement showing the percentage paidI did however, receive an itemized bill which I emailed to MsAvillanozaHopefully this will suffice and resolve my complaint.
Regards,
*** ***
The charity letter we received from the patient does not indicate what percentage write off the hospital had given to her and without this information we cannot review for additional write off. We have requested this before and would be happy to review once we receive it. My fax # is [redacted]...
[redacted] and have left a voice message for patient as well. We apologize for an inconvenience this has caused the patient.
Per [redacted] Hospital the procedure code and diagnosis being used match the radiology report and are correct. We have requested the patient contact [redacted] Hospital to get additional medical records and fax to Shannon at Desert Rad @ (702)380-4815 so that we can review for possible diagnosis changes.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Our review of the patient’s account has resulted in these findings: The charges for date of service 05/19/16-5/21/16 were sent to the collection agency in error. We have cancelled with the collection agency on 08/15/17 and the collection agency will send a cancellation letter to the...
patient's mother. We apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Sirs: My complaint with this firm was not settled, their response was the company policy was the did not have to prove they provided services, And then they turned it over to a collection co in Las Vegas. Is this how all company's from Indiana preform?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]my first concern is the hospital stated that they would send me a copy of x-ray which they never did im not sure the did the service. 2nd the first billing was rejected by the va, because missunderstaning that was taken care of and va paid all bills this co.s billinf dept. needs to stay on top of things. regards[redacted]
Regards,
[redacted]
The breast ultrasound was billed in error and has been removed from the patients account.
We apologize for the inconvenience this has caused [redacted].