John Johnson DDS

Initial Business Response /* (1000, 5, 2017/01/03) */
This family first saw Dr*** for dental services on October 23, Four family members visited Dr***'s office times from October 23, to March 18, The consumer's services took of those visitsOn January 10, 2015,
the consumer was in Dr***'s office and deciding to receive a service that would leave her with a significant balance due after insuranceIt was discussed with the consumer that the family balance was getting large and once insurance paid their portion, there would continue to be a significant balance dueShe responded that that was no problemIt was discussed with her that Dr*** would accept payments towards the balance dueThe procedures were completed, insurance paid their portion and monthly bills were sentAt first, small monthly payments in relationship to the balance due were receivedThen monthly statements went out with no response from the consumer or her spouse to the point where past due was reflected on the statementThe family continued to fail to respond with any kind of monthly paymentThe matter was turned over to my office for collection on December 3, and that day I sent a letter from my law office reflecting that the entire balance was due and that the consumer and/or her spouse should contact my office to make any other kind of arrangementOn December 8, the consumer contacted me at my office requesting to continue payments until she paid the account in full with their tax refund which she expected to receive in a few monthsTwo small payments were made to my office after which the consumer contacted Dr***'s office to request an appointment for a family member on February 10, She was told no family member could be seen until the bill was paidShe became angry and hung up the telephoneThe family has made monthly payments on the account being managed by my law practice since that timeOn December 28, the consumer's husband called Dr***'s office for a balance due and to ask why no monthly billings are receivedDr***'s receptionist gave him the balance due and explained that the matter was in collection with the attorney's office and consequently no billing from Dr***'s office would be issuedThis matter has been handled by my office for more than a yearThe full balance is dueEven considering I was promised the full amount would be paid upon receipt of the family's tax refund many months ago and that never happened, I have been willing to accept the payments made toward this account as long as they are paid consistently without taking any further action on the matter
Thank you for your consideration in this and all of the matters you review

Initial Business Response /* (1000, 5, 2017/01/03) */
This family first saw Dr*** for dental services on October 23, Four family members visited Dr***'s office times from October 23, to March 18, The consumer's services took of those visits On January 10, 2015,
the consumer was in Dr***'s office and deciding to receive a service that would leave her with a significant balance due after insurance It was discussed with the consumer that the family balance was getting large and once insurance paid their portion, there would continue to be a significant balance due She responded that that was no problem It was discussed with her that Dr*** would accept payments towards the balance due The procedures were completed, insurance paid their portion and monthly bills were sent At first, small monthly payments in relationship to the balance due were received Then monthly statements went out with no response from the consumer or her spouse to the point where past due was reflected on the statement The family continued to fail to respond with any kind of monthly payment The matter was turned over to my office for collection on December 3, and that day I sent a letter from my law office reflecting that the entire balance was due and that the consumer and/or her spouse should contact my office to make any other kind of arrangement On December 8, the consumer contacted me at my office requesting to continue payments until she paid the account in full with their tax refund which she expected to receive in a few months Two small payments were made to my office after which the consumer contacted Dr***'s office to request an appointment for a family member on February 10, She was told no family member could be seen until the bill was paid She became angry and hung up the telephone The family has made monthly payments on the account being managed by my law practice since that time On December 28, the consumer's husband called Dr***'s office for a balance due and to ask why no monthly billings are received Dr***'s receptionist gave him the balance due and explained that the matter was in collection with the attorney's office and consequently no billing from Dr***'s office would be issued This matter has been handled by my office for more than a year The full balance is due Even considering I was promised the full amount would be paid upon receipt of the family's tax refund many months ago and that never happened, I have been willing to accept the payments made toward this account as long as they are paid consistently without taking any further action on the matter
Thank you for your consideration in this and all of the matters you review