Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Let's just stay with the facts; the pillows - as is evidenced by the photos sent - are smaller than advertised.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello,This is not how I returned the slipcoverThe slipcover was in the same condition as when I opened itThanks, [redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] placed an online order for a set of Custom made Arm protectors and a pillowThe order was made and shipped as requested [redacted] contacted us a week later stating the pillow he received was not correctWe sent out? replacement pillow cover and told [redacted] that he would have to return the "incorrect" oneUpon receipt of the replacement [redacted] contacted us again saying that we again did not sent him the correct itemWe tried to explain that he did receive the item as advertised and if he was not happy he could return the pillow onlyWe provided him with a return label (at no cost to him) and to this day still have not received the Two pillows (customer ordered and paid for one)The Arm protectors cannot be returned as they are made to order [redacted] must return or pay for the replacement ? to avoid a legal actionA pre-paid return label was sent on 102015Sincerely,Lillian
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Hello,Thanks for getting back to meThe slipcover was sent back in the original conditionI tried explaining this to the company but they insisted it was covered in stains ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: They gloss over what actually happenedI sent them proof that the pillow was the wrong size - sent picture - and that is why they sent another pillow coverThey do not mention that I offered to accept two pillows if they cannot get the proper sizeso when they sent the second pillow (case only) and it was also too small, I thought that was their solutionThen weeks later I hear from them to return the first caseI called to explain that the pillow is still the wrong size and the woman - as rude as possible - maintains that a pillow that is less than 19" square is in fact 20" squareand that's without the filling - with filling it is 16" and changeThey threaten legal action both over the phone and in writing.I have sent pictures of the pillow with and without filling and it (they) are not what is advertised on their websiteClearly this is false? advertising? as the pillow IS NOT 20" squareConsumers should be aware of the false? advertising? practices of this company and their customer services practices.From the? beginning I have told them that? without the proper size pillow, the arm covers are not? accessibleI was not aware of any purported policy pertaining to the sale and did not sign - electronically or otherwise - that I was in agreement with any purported policy? pertaining? to the saleSimply, they did not ship me what I ordered and have refused to correct it.I have filed a dispute with my credit card company ( a very rare event) and intend to return the full order which will put an end to my dealing with this companyI do hope that the Revdex.com will demand that they stop their advertising and advise unsuspecting? consumes? of their horrific customer service practices.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
The item was not returned in its original conditionWe do not accept used, stained or soiled items for a return or refund. We have provided both Revdex.com and the customer with images that clearly show the stains. We have nothing else to offer and consider this case closed.Sincerely,Lillian
The replacement Pillow Cover was sent as a courtesy in order to appease the customerIt was not a confirmation of culpability on our partThe replacement was sent with the condition that the previous Pillow Cover would be returnedThis was mutually agreed upon by both partiesHowever, [redacted] decided that he would keep both covers without notifying us once the replacement was receivedWe attempted to contact him for weeks after sending a pre-paid return label for the return of the Pillow CoverHe refused to reply to our attempts to contact himIt was not until months later on October [redacted] that he finally repliedThis was after we were forced to threaten legal actionIn no instance during the months in which we attempted to contact him, did he ever state that the replacement cover he received was also "incorrect"Once he was faced with the threat of legal action did he now attempt to claim that the replacement cover was also wrongIt is unacceptable for a customer to keep a product? they? have not paid forWe stand behind our products and reiterate that the correct product was shipped as orderedWe expect the original pillow cover to be returned to usNo refund will be? issued for? used items that have? passed our allowable return time? Thank you,Lillian
[redacted] placed an order for Custom Pillow Covers on July ***We received an e-mail from [redacted] *** on July [redacted] stating that she was not satisfied with the fabric and size of the coversWe reviewed the pictures and the orderBased on this information production was able to verify that that the Custom Pillow Covers were made correctly based on the dimensions provided on the orderWe offer free samples of all of our fabrics, so the customer can see the fabric quality prior to purchaseLinks to free fabric samples are available on all of our product detail pagesAs stated in our return policy, custom slipcovers are made to order and are not returnable for a refund or exchange [redacted] agreed to our terms and conditions at the time she placed the orderAs a courtesy, we have offered [redacted] a discount on replacement Custom Pillow Covers in a different fabricPlease refer to the attachments for further information. Thank You,SlipcoverShop
We were contacted via e-mail by [redacted] stating that the Dining Chair Slipcovers she received were incorrectShe stated that the Dining Chair Slipcovers did not have ties as she expectedWe explained to her that the style she selected was the Stretch Dining Chair SlipcoversThe Stretch Dining Chair Slipcovers are not made with tiesThe model shown on the website is not shown with tiesThe product description clearly states that the slipcovers are made in a Tie-less constructionThe product description is accurately provided on our website prior to purchase [redacted] received the correct items as orderedThe Stretch Suede Merlot Dining Chair Slipcovers are returnableAs per our return policy, she is responsible for the return shipping costWe have advised [redacted] of the return instructions and sent her a Return AuthorizationOnce we receive the slipcovers a refund will be issued in accordance with our terms and conditionsPlease see attachedThank You,SlipcoverShop
We were contacted by [redacted] on May [redacted] stating that the Custom Cushion Cover he received was made in the incorrect fabricHe stated that the fabric does not match his current coversWe reviewed his order and confirmed that the cover was made in the [redacted] fabricWe do not show any previous orders for this customer in the [redacted] fabricThe swatches that he received were sent last yearAs stated on our website, fabric dye lots do changeHe did not notify us that he was attempting to match another coverTherefore the order was fulfilled as receivedAs stated in our return policy, Custom Cushion Covers are not returnableAs a courtesy, we have offered the customer a discount on a replacement coverPlease see attached for relevant documentation.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Let's just stay with the facts; the pillows - as is evidenced by the photos sent - are smaller than advertised.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello,This is not how I returned the slipcoverThe slipcover was in the same condition as when I opened itThanks, [redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] placed an online order for a set of Custom made Arm protectors and a pillowThe order was made and shipped as requested [redacted] contacted us a week later stating the pillow he received was not correctWe sent out? replacement pillow cover and told [redacted] that he would have to return the "incorrect" oneUpon receipt of the replacement [redacted] contacted us again saying that we again did not sent him the correct itemWe tried to explain that he did receive the item as advertised and if he was not happy he could return the pillow onlyWe provided him with a return label (at no cost to him) and to this day still have not received the Two pillows (customer ordered and paid for one)The Arm protectors cannot be returned as they are made to order [redacted] must return or pay for the replacement ? to avoid a legal actionA pre-paid return label was sent on 102015Sincerely,Lillian
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Hello,Thanks for getting back to meThe slipcover was sent back in the original conditionI tried explaining this to the company but they insisted it was covered in stains ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: They gloss over what actually happenedI sent them proof that the pillow was the wrong size - sent picture - and that is why they sent another pillow coverThey do not mention that I offered to accept two pillows if they cannot get the proper sizeso when they sent the second pillow (case only) and it was also too small, I thought that was their solutionThen weeks later I hear from them to return the first caseI called to explain that the pillow is still the wrong size and the woman - as rude as possible - maintains that a pillow that is less than 19" square is in fact 20" squareand that's without the filling - with filling it is 16" and changeThey threaten legal action both over the phone and in writing.I have sent pictures of the pillow with and without filling and it (they) are not what is advertised on their websiteClearly this is false? advertising? as the pillow IS NOT 20" squareConsumers should be aware of the false? advertising? practices of this company and their customer services practices.From the? beginning I have told them that? without the proper size pillow, the arm covers are not? accessibleI was not aware of any purported policy pertaining to the sale and did not sign - electronically or otherwise - that I was in agreement with any purported policy? pertaining? to the saleSimply, they did not ship me what I ordered and have refused to correct it.I have filed a dispute with my credit card company ( a very rare event) and intend to return the full order which will put an end to my dealing with this companyI do hope that the Revdex.com will demand that they stop their advertising and advise unsuspecting? consumes? of their horrific customer service practices.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
The item was not returned in its original conditionWe do not accept used, stained or soiled items for a return or refund. We have provided both Revdex.com and the customer with images that clearly show the stains. We have nothing else to offer and consider this case closed.Sincerely,Lillian
The replacement Pillow Cover was sent as a courtesy in order to appease the customerIt was not a confirmation of culpability on our partThe replacement was sent with the condition that the previous Pillow Cover would be returnedThis was mutually agreed upon by both partiesHowever, [redacted] decided that he would keep both covers without notifying us once the replacement was receivedWe attempted to contact him for weeks after sending a pre-paid return label for the return of the Pillow CoverHe refused to reply to our attempts to contact himIt was not until months later on October [redacted] that he finally repliedThis was after we were forced to threaten legal actionIn no instance during the months in which we attempted to contact him, did he ever state that the replacement cover he received was also "incorrect"Once he was faced with the threat of legal action did he now attempt to claim that the replacement cover was also wrongIt is unacceptable for a customer to keep a product? they? have not paid forWe stand behind our products and reiterate that the correct product was shipped as orderedWe expect the original pillow cover to be returned to usNo refund will be? issued for? used items that have? passed our allowable return time? Thank you,Lillian
[redacted] placed an order for Custom Pillow Covers on July ***We received an e-mail from [redacted] *** on July [redacted] stating that she was not satisfied with the fabric and size of the coversWe reviewed the pictures and the orderBased on this information production was able to verify that that the Custom Pillow Covers were made correctly based on the dimensions provided on the orderWe offer free samples of all of our fabrics, so the customer can see the fabric quality prior to purchaseLinks to free fabric samples are available on all of our product detail pagesAs stated in our return policy, custom slipcovers are made to order and are not returnable for a refund or exchange [redacted] agreed to our terms and conditions at the time she placed the orderAs a courtesy, we have offered [redacted] a discount on replacement Custom Pillow Covers in a different fabricPlease refer to the attachments for further information. Thank You,SlipcoverShop
We were contacted via e-mail by [redacted] stating that the Dining Chair Slipcovers she received were incorrectShe stated that the Dining Chair Slipcovers did not have ties as she expectedWe explained to her that the style she selected was the Stretch Dining Chair SlipcoversThe Stretch Dining Chair Slipcovers are not made with tiesThe model shown on the website is not shown with tiesThe product description clearly states that the slipcovers are made in a Tie-less constructionThe product description is accurately provided on our website prior to purchase [redacted] received the correct items as orderedThe Stretch Suede Merlot Dining Chair Slipcovers are returnableAs per our return policy, she is responsible for the return shipping costWe have advised [redacted] of the return instructions and sent her a Return AuthorizationOnce we receive the slipcovers a refund will be issued in accordance with our terms and conditionsPlease see attachedThank You,SlipcoverShop
We were contacted by [redacted] on May [redacted] stating that the Custom Cushion Cover he received was made in the incorrect fabricHe stated that the fabric does not match his current coversWe reviewed his order and confirmed that the cover was made in the [redacted] fabricWe do not show any previous orders for this customer in the [redacted] fabricThe swatches that he received were sent last yearAs stated on our website, fabric dye lots do changeHe did not notify us that he was attempting to match another coverTherefore the order was fulfilled as receivedAs stated in our return policy, Custom Cushion Covers are not returnableAs a courtesy, we have offered the customer a discount on a replacement coverPlease see attached for relevant documentation.Regards, [redacted]