John K. Manning & Associates

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me.I would point out that, had the business shared that information with me to begin with, and had they returned calls as promised, this complaint would not have been necessaryI find it interesting that there will be a 2-week time frame for completion when I was told it was ready for pick up last Friday You will understand that I don't have much trust at this pointI accept the response but would like to know if this complaint remains open until the job is actually completed, or will I have to refile a complaint if it is not Regards, [redacted]

We reviewed the response made by the business in reference to complaint ID 11614652, and find the resolution is satisfactory to meEd Hanawalt has offered to look into installing the chimney cap if it is in stockWe accept his offer, contingent upon a 3rd party review of Hanawalt Exterior's workOur acceptance is also contingent upon Hanawalt Exteriors providing a workmanship warranty and maintenance details, in writing (please email), prior to the start of the jobThank you

Hanawalt Exteriors has come to an agreement with the homeowner to have the originally agreed chimney cap installed for no additional costWe apologize for any inconvenience

Revdex.com received a phone call from Mrs*** *** stating that Hanawalt Exteriors has not followed through on resolving her complaint issues

We very much do apologize for the delay of receiving your screen Your screen is not under warrantyThe service tech did , however, take the screen from your home, and wrongly assume that it was a warranty claim Given this, and the delay, we will be repairing your screen free of
charge The existing rolled aluminum screen rail is no longer in production The existing aluminum screen mesh is also no longer in production Your screen has been sent off to a specialty screen repair shop to correct a slight bend in the rolled aluminum screen rail frame, and install an aluminum screen mesh that matches as close as possibleThis screen mesh was also special order We anticipate your screen being ready within 2-weeks

Hanawalt Exteriors would like to seek an amicable resolution to the client's complaint. Edward Hanawalt was unavailable to directly contact the client per her request last weekHe has however recently tried to contact the client via email and telephone.If we are unable to successfully
address the client's concern about the chimney cap with direct contact with the client then we would like the Revdex.com to help us reconciliation process on this issue

Hello ***, Hanawalt Exteriors installed your roof in April During the first year and a half after the installation, we serviced your roof as a warranty claim, and repaired the leaking issuePer the contract, the roof warranty with Hanawalt Exteriors expired as of April The homeowner
called in to report a roof issue on July 5th, We stopped out at your home on July 8th, and inspected your propertyHanawalt Exteriors determined the cause for your leak was with your gutter systemOn July 27th, we left a voice mail message We recommended the Installation of new gutters with hangers, Leaf Relief leaf guard and downspoutsFlash the ends of existing gutters to stop leaksInstall new gutter hangers on the rest of guttersTotal check/cash price $after discountsMaintenance on a roof is recommended through time to keep your roof in great working conditionI hope the other company resolved maintenance issues with your roofing systemFor the price shown above, Hanawalt Exteriors would have resolved any of your leaking issues with the installation of new gutters

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me.I would point out that, had the business shared that information with me to begin with, and had they returned calls as promised, this complaint would not have been necessaryI find it interesting that there will be a 2-week time frame for completion when I was told it was ready for pick up last Friday. You will understand that I don't have much trust at this pointI accept the response but would like to know if this complaint remains open until the job is actually completed, or will I have to refile a complaint if it is not
Regards,
*** ***