John Kapek Insurance

Re: Complaint ID - [redacted] Our? customer purchased an extended warranty for $2,plus tax? to cover the vehicle for yrs./100kWhen the customer? purchases an extended warranty, it surpersedes the original Lexus Certified warranty and new warranty takes effect immediatelyA refund is? available? when cancelling? but not for the full amountIt is prorated from the date of purchaseThe refund? amount of $that Lexus Financial quoted the customer covers the remaining yrsand mon.? left on the warranty.? We would recommened that the customer review? their specific contract? policiesSpecific termination? instructions are printed on the back of? every warrenty? contract.? ? At Pohanka Lexus we strive to reach 100% satisfaction with all of? our customers, so if there are any further concerns please contact usThank you.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Respectfully, Scott B***General Sales ManagerPohanka Lexus? ?

Pohanka Lexus has agreed to let me return the car for a refund I would like to close this complain

Re: Complaint ID - ***Our customer purchased an extended warranty for $2,plus tax to cover the vehicle for yrs./100kWhen the customer purchases an extended warranty, it surpersedes the original Lexus Certified warranty and new warranty takes effect immediatelyA refund
is available when cancelling but not for the full amountIt is prorated from the date of purchaseThe refund amount of $that Lexus Financial quoted the customer covers the remaining yrsand mon. left on the warranty. We would recommened that the customer review their specific contract policiesSpecific termination instructions are printed on the back of every warrenty contract. At Pohanka Lexus we strive to reach 100% satisfaction with all of our customers, so if there are any further concerns please contact usThank you. Respectfully, Scott B***General Sales ManagerPohanka Lexus