John Kennedy Ford

*** *** *** *** *** *** ** *** Complaint ID # ***On January 14, talked to the customer on how to resolve the concernWe talked about numerous options and he will get back to me on January 15th or 16th and we will go from there.Respectfully,Jim M***

I am receipt of your letter dated 1/30/15, regarding *** *** issue with her transaction.I really have nothing further to add to her response to our letter except for the fact that the vehicle is a safe, sound vehicle that meets all PA State Inspection standards.Since the *** negotiated the price over the phone, this did not leave us any room to complete any other repairs that would have been requested after the negotiation was already completed.Additionally, The *** had all these issues, and at any time could have chosen to not purchase the vehicle, simply walked away, but proceeded with the purchase any way.I am Sorry this customer is not happy, but in right mind; we did nothing malicious or intentionally intended to deceive the *** or any other customer.Sincerely,Christopher M*** General ManagerJohn Kennedy Ford/Mazda

I am receipt of your letter dated 1/13/15, regarding *** *** and the purchase of a *** ** from our dealership.We pride ourselves on being a no-nonsense up front dealership, and we believe this fact is proven by the many repeat customers that we serve.Unfortunately, ***
*** left several facts out of this letterI will attempt to address each of their accusations.Firstly, the ***' negotiated their price on the vehicle over the phone, since they were coming from a distanceWe don't encourage this, but it is understandable why some customers do business this wayWhen the customer does not see or drive the vehicle and already has negotiated the vehicle price, it is hard for the dealer to give any more concessions at that point.This vehicle was serviced in our service facility and passed PA State InspectionWe needed to install a bulb for it to passMatching brand tires are not a requirement for State inspection, but Same Size tires are.Every vehicle listed has access as to the Car Fax reportIn fact, we provide this service freeIf we misrepresented this vehicle as a One owner Vehicle- I apologizeIt is not our practice to advertise those vehicles that are Two or more Owner vehicles as one owner vehicles because this is not a good way to do business and it can be easily discovered by the free Car faxes that we provideThe ***' knew this was a owner vehicle prior to purchasing itThis was simply an error, and a disclaimer is included on the car fax report for exactly this type of errorKnowing this, the ***' still decided to purchase the vehicle from us.As for the keyless entry system, the VIN decoder we use identified as this vehicle coming with that option as a new vehicleThe *** purchased this used, and only asked for the option after negotiating the priceKnowing this, the *** still decided to purchase the vehicle from us.Customer was to take delivery of the vehicle on 8/5, but when we discovered it had a slow leak in the tire- we attempted to repair the vehicle while the customer was still on the premisesWhen the tire could not be repaired that day, we delivered the vehicle to the *** in their state to rectify the situation and not ask them to drive back to PAKnowing this, the *** still took delivery of the vehicle from usThe $fee was a registration fee that is required by the NJ state to register the vehicle thereThis is not a negotiable fee and was not added laterThe ***' negotiated the price of the vehicle plus tax and registrationKnowing this, the ***' still decided to purchase the vehicle from usThe *** never gave us no opportunity to rectify any of the for-mentioned issues and that your letter was the first were heard of their unhappinessBased on the information from the transaction, we believe in good faith that this vehicle is a Safe, Sound vehicle that we delivered in good conscience- at a fair priceWe also believe that Customers should not stay away from our dealership as the *** suggest, yet to visit our dealership knowing that we do make mistakes and as the *** example, will rectify them.Thank you for making us aware of this situation and allowing us the opportunity to respondI am available to answer any questions you may have at ###-###-####.Sincerely,Christopher M***General Manager

January 10, 2016Dear *** ***:
rgb(34, 34, 34); margin: 0in 0in 0.0001pt">Please accept this letter and the details it contains as confirmation of resolution of complaint ID ***,
Details are as follows:
*** *** leased a new *** on August 21, He sent a letter to Revdex.com in January because he took his *** to another Ford dealership because water was leaking insideThat Dealership upset our customer by telling *** that we sold him a vehicle knowing it had a problem
On January 18, 2016, spoke with ***, and explained that wasn't the caseIn fact the car has a recall for the concern and Ford is willing to fix the car or replace it at no additional charge
*** *** decided to replace the car with another vehicle, and did so at McCafferty Ford, because they already had paperwork initiated
I believe *** *** is satisfied
Thank you for your assistance
Sincerely,
Stanley SGeneral Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
John Kennedy's letter dated 01/21/clearly states that they misrepresented this vehicle as a One owner vehicle and they apologize?? (ADVERTISEMENT and they admitted it) ADVERTISEMENT
John Kennedy dealership also admitted on letter dated 01/21/that they sold me a vehicle with different brand tires on the same axle and they don't care because its not a requirement by PA state inspectionsLOW CLASS DEALERSHIP, NOT PROFESSIONALJohn Kennedy's letter dated 01/21/clearly states that they used a NEW VEHICLE DESCRIPTION for a used vehicle therefore they didn't have to provided the keyless remotes ADVERTISEMENT USING NEW VEHICLE DESCRIPTION FOR A USED VEHICLEJohn Kennedy's letter dated 01/21/states that I never gave them the opportunity to rectify any of the issues NOT TRUE ...we tried but they couldn't even fix a slow leak and we lost trust in them especially when they wanted me to drive from PA to NJ with a slow leak! My husband called them immediately and told them to fix the car and deliver it the next day at their expense because it was their fault
They have not rectified anything yet In my opinion they still owe us an apology and a check to fix the issues John Kennedy's letter dated 02/04/clearly states that SINCE WE NEGOTIATED THE PRICE OVER THE PHONE it did not leave room for repairs???? ADMITTING TO NOT MAKING REPAIRS!!
John Kennedy Ford admits on their letter they provided to you that they committed ADVERTISEMENT not once but twice! They also admitted to NOT MAKING ANY REPAIRS! plus the letters confirms that they are not professional and do not stand by their business or customers Customer satisfaction is not their key priority At this point a check to cover the cost of the above items is the only option to get this resolved or it can remain unresolved and stay on Revdex.com as ADVERTISEMENT
Regards,
*** *** ***

Complaint ID # [redacted]On March 19, 2014 we did indeed do $4,739.92 worth of work on this [redacted].The whining noise led to the pinion repair which in a conversation in October 2014 with thecustomer, he admitted that the whine noise was gone. He did a road test with me and...

tried toshow me the noise he was talking about. All that I did hear was a normal type noise of whicham sure we would not have recommended any repairs. The second item was a front rear oilleak that we repaired and the customer has no recurring problem with that. The third repair tothe transmission is the actual repair he is concerned with. I do believe that he ishearing/feeling something but we have been unable to duplicate the concern and the customerhasn't been able to show us. Therefore, we feel the repairs we did were necessary andrepaired his vehicle. The fourth repair is a maintenance oil change.There were 4 different things done to his vehicle with at least 3 out of the 4 he admitted werefixed and the fourth a matter of opinion. We claim the transmission needed repair and heclaims otherwise.Respectfully,Chris K[redacted], GM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: what they offered is unacceptable. Jim called me about 2 weeks ago and said he wanted to resolve this. He asked what I was looking for and offered me to bring the truck back in to the shop. I did not see the point in brining the truck back in as they indicated that not only could they still hear the sound but they now say it is normal in Ford trucks. I called Jim back to let him know we wanted a refund as we paid for something we were told would fix our problem only to be told later the problematic noise is normal. I heard nothing back from Jim for over a week so I finally emailed him asking for resultion. A couple days later I got an email saying he could offer me $600 for the labor. This resolution is not acceptable as we paid for repairs & service with the assurance that it would fix the noise, which it did not. If I bought a tv at a store and it did not perform how I was told it would work then I would be able to return it for a full refund. This is the same situation. I was advised to have repairs done on my car that would fix the noise and the repairs did not do what I paid for. I believe a full refund is owed especially since Ford has acknowledged the noise is still there and are now claiming it's normal. So what did I pay for? How can they suggest I pay out an extremely large sum of money on repairs for a noise that they are now claiming is normal? I paid for a service which Ford failed to repair therefore I should used a refund for said services.
Regards,
[redacted]

Review: I brought my 2004 Ford Focus to John Kennedy Ford for my annual PA inspection. I needed tires and was quoted a price I thought was too high ($150 each). I had the sales writer talk to my parents and he said he could reduce that to $124 for each tire, which I agreed to. When I received my final bill, I was charged an additional $79 for labor, which I was not told about. In my experience tire quotes include balancing, mounting, etc.

Then I was charged an additional $89 for a front end alignment, which as a woman I have no idea if I need or not. I reluctantly paid the bill of well over $700. After doing some investigation, I found that the alignment was not needed. My car has only 39k miles and when I let go of the steering wheel, the tires remained perfectly straight (which I had done prior to the alignment). I feel I was taken advantage of by the sales writer so they could tack on an additional $79 for labor and $89 for a front end alignment that I guarantee I did not need. Not knowing anything about cars, I rely on their expertise and honesty and I feel they abused both.

I called back to the sales writer (Scott W) and after explaining why I thought I was overcharged his response was, "What do you want me to do about it? We have four other writers here, if you didn't like the price you should have taken it to another writer." He was very rude to me and his response was very unprofessional.

I complained both to John Kennedy Ford and to the main Ford company about this issue. It's apparent that these writers need to make quotas and use people like to me pump up their $$.

Needless to say I will not be returning to John Kennedy Ford in [redacted], PA.Desired Settlement: I feel I deserve a refund of the $79 labor charge on the tires and the $89 alignment. I don't mind paying for services I need, but refuse to be taken advantage of by being charged for services I don't need.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because: They make it sound like I had buyer's remorse. That was not the case. Rather, I was rushed through the process, was not explained what I needed and why (ie wheel alignment) and I was treated very rudly by the staff. I feel THEY were only trying to get whatever money out of me they could and just push me through their conveyor belt service station.