I am sending all emails to you from *** and some from ***She would not let us work on it until *** approvedBeing she worked in the furniture business you would think she would understandIt has been fixed and returned
This is *** from John Kirk Furniture responding to complaint you sent us from one of our customersI have an email trail
between *** *** and ***At least to each since the end of July when we were notified of the problemI first sent out our upholsterer to inspect as this is the procedure you have to do for the manufactures warranty*** went out and said there was a problem but he could not quite determine if it was seperating from frame without opening up the bottomhe said it might beI then contacted *** Furniture the manufacturerWe have to go through the proper channels to validate the warrantyI kept emailing them asking if we could get it replaced They said no they had to have it come back for inspectionCustomer did not want to be without her sofa for any long period of timeSo I suggested local repair and she said she wanted to make sure *** would allow *** to fix and it would still be under warrantySo I then asked *** for approvalHad to wait a weekThey said yes then I had to schedule with ***I emailed *** during all this and scheduled pick for Monday the 15thI am confused as we were emailing and speaking on the phone during all thisWe picked up and repair will be done next Monday and we will redeliver to herWe also loaned her a leather sectional to use while hers was awayLet me know if you want me to send the email chain to you
Thanks,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I contacted John Kirk Furniture in July. I am the one who had to continue the communication. Several times I called to find out what was to be done. Becky, the customer service representative, kept putting the responsibility onto the manufacturer. I did not buy the sofa from [redacted] direct. I purchased the sectional through John Kirk. They should have taken responsibility for the problem, then dealt with the manufacturer in house. Finally, they said they have a written document stating that their local repair person can work on the sectional without voiding the warranty. [redacted] was supposed to send this document to me. She has not done so as of yet. Their repair service has the sectional at this time and I am waiting for the result. This issue should not have taken several months to resolve.
I am sending all emails to you from *** and some from ***She would not let us work on it until *** approvedBeing she worked in the furniture business you would think she would understandIt has been fixed and returned
This is *** from John Kirk Furniture responding to complaint you sent us from one of our customersI have an email trail
between *** *** and ***At least to each since the end of July when we were notified of the problemI first sent out our upholsterer to inspect as this is the procedure you have to do for the manufactures warranty*** went out and said there was a problem but he could not quite determine if it was seperating from frame without opening up the bottomhe said it might beI then contacted *** Furniture the manufacturerWe have to go through the proper channels to validate the warrantyI kept emailing them asking if we could get it replaced They said no they had to have it come back for inspectionCustomer did not want to be without her sofa for any long period of timeSo I suggested local repair and she said she wanted to make sure *** would allow *** to fix and it would still be under warrantySo I then asked *** for approvalHad to wait a weekThey said yes then I had to schedule with ***I emailed *** during all this and scheduled pick for Monday the 15thI am confused as we were emailing and speaking on the phone during all thisWe picked up and repair will be done next Monday and we will redeliver to herWe also loaned her a leather sectional to use while hers was awayLet me know if you want me to send the email chain to you
Thanks,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I contacted John Kirk Furniture in July. I am the one who had to continue the communication. Several times I called to find out what was to be done. Becky, the customer service representative, kept putting the responsibility onto the manufacturer. I did not buy the sofa from [redacted] direct. I purchased the sectional through John Kirk. They should have taken responsibility for the problem, then dealt with the manufacturer in house. Finally, they said they have a written document stating that their local repair person can work on the sectional without voiding the warranty. [redacted] was supposed to send this document to me. She has not done so as of yet. Their repair service has the sectional at this time and I am waiting for the result. This issue should not have taken several months to resolve.