Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I contacted John Kirk Furniture in July I am the one who had to continue the communication Several times I called to find out what was to be doneBecky, the customer service representative, kept putting the responsibility onto the manufacturer I did not buy the sofa from [redacted] directI purchased the sectional through John Kirk They should have taken responsibility for the problem, then dealt with the manufacturer in house Finally, they said they have a written document stating that their local repair person can work on the sectional without voiding the warranty [redacted] was supposed to send this document to me She has not done so as of yet Their repair service has the sectional at this time and I am waiting for the resultThis issue should not have taken several months to resolve
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I contacted John Kirk Furniture in July I am the one who had to continue the communication Several times I called to find out what was to be doneBecky, the customer service representative, kept putting the responsibility onto the manufacturer I did not buy the sofa from [redacted] directI purchased the sectional through John Kirk They should have taken responsibility for the problem, then dealt with the manufacturer in house Finally, they said they have a written document stating that their local repair person can work on the sectional without voiding the warranty [redacted] was supposed to send this document to me She has not done so as of yet Their repair service has the sectional at this time and I am waiting for the resultThis issue should not have taken several months to resolve