John L. Danehy Real Estate & Insurance, LLC

Mr. [redacted] mailed one standard unit of
gold coins and a partial, less than one, unit of 80 one-ounce silver
coins to be sold. The metal was received at [redacted] on Friday,
February 19th. The coins were processed, verified, counted and were
sold the following business day on Monday, February...

22nd. Mr. [redacted] was informed that this process could take up to
one week prior to sending the metal.
Monex has chosen what we understand is
a fairly common business practice to verify accurately the very
precious contents of packages that have been shipped from non-secure
locations prior to accepting sell orders. Monex believes it is a
better service than to accept a transaction prior to adequate
verification, and then if the contents are not what is believed or an
error is made by the customer in placing the order, to charge the
customer for transaction losses associated with their mistake.
Mr. [redacted] is correct that this does
slow down his ability to sell into the market if he chooses not to
utilize the Monex Atlas Account features. This is exactly why since
1987 thousands and thousands of customers choose to facilitate
instant access to trading so that they don't have to wait for Monex
for verification the quantity, quality and authenticity of contents
prior to accepting an order for the precious metals and thereby
choose the Atlas Account.  Customers that choose to take
personal delivery rather than custodian depository delivery
understand that it is not as speedy to buy and sell extremely
valuable physical precious metals.
We appreciate the feedback from Mr.
[redacted] and will look into methods to further improve on next
business day verification.