John L Scott Realty

Complaint: [redacted] I am rejecting this response because: The agent Steve & Patricia G [redacted] did not address the issue regarding her poor communication to the buyers agent during the short sale processIt is true that I could have terminated the agreement at any time and most likely would have, if information had been communicated at an earlier stageMy Agent was told by the listing agent Steve & Patricia G [redacted] that "the bank will sign the agreement, because they agreed to a previous offer"She (Patricia G***) neglected to disclose that there was a document by US Bank stating that they would only honor the agreement if it closed by August 19th I was not informed of this until after the bank failed to show up at closing on October 30thBy that time, I had given notice to break my lease and had now where for my family to liveMy agent negotiated a lease agreement with the short sale owner until the home closed by the second closing date of 11/20/On 12/12/I was told that the home had been foreclosed on and would be purchased by Fannie Mae after a month redemption I'm thankful that the listing agent for Fannie Mae, [redacted] had the expertise and communication skills that enabled me to finally purchase the home on 1/29/The purchase price was much more than the short sale price, which could have been avoided with an experienced short sale listing agent other than Steve & Patricia G***I would not recommend Steve or Patricia G [redacted] for any buyer considering a short sale purchase, based on their poor (at best) knowledge and communication skills Sincerely, [redacted]

I am responding to a complaint by [redacted] , the buyer who was represented by RealtyExecutives, in July He wrote an offer on my short-sale listing located at [redacted] ***, GrantsPass, OrAnd that offer was accepted by the current owner of record of that timeIt was accepted as ashort-sale, submitted through The Equator System, for Nationstar who was handling the short-sale onthe firstAlso the second was submitted though Equator for short-sale approval for the second throughUS BankThe offer was always subject to third party approval, as stated on the Short-sale addendumsigned by [redacted] After several attempts to get the first and second mortgage holders toagree to sell the property for less than what was owed we were unable or unsuccessful in acquiringwritten approval from both mortgage lenders at the same time, therefore negotiations failedWe havea preponderance of written evidence clearly stating dates and times of negotiation throughout thisprocess, while we did at one time have the first mortgage note holders approval we only had a verbalapproval from the second mortgage holderThough we had a verbal, we never could get anything inwriting on the second, US Bank The first note holder, Nationstar, declined our short sale for extension on February 2, 2015, so weinformed the buyer's broker at that time and a termination agreement was signed by all partiesAs theShort Sale agreement clearly states that there's no recourse for the buyer if the third party banks do notcome to termsThey signed these short-sale forms clearly stating the terms of a Short-sale contract,there are no guarantees and they had the opportunity to back out at any time for no specific reasonItwas unfortunate for all parties that both banks couldn't agree at the same timeI have a record showingthat property was finally foreclosed on June 2015, and was purchased by Mr [redacted] in January We find no cause for this complaint , everything was done according to contract, and the buyer wasinformed through his represent'a e from Realty ExecutivesPlease feel free to contact Steve G [redacted] at541-660- Patricia G [redacted] 541-659-9188, anytime regarding this matter Patricia G [redacted] Broker John L Scott Real Estate Grants Pass

Complaint: [redacted]I am rejecting this response because:
The agent Steve & Patricia G[redacted] did not address the issue regarding her poor communication to the buyers agent during the short sale process. It is true that I could have terminated the agreement at any time and most likely would have, if information had been communicated at an earlier stage. My Agent was told by the listing agent Steve & Patricia G[redacted] that "the bank will sign the agreement, because they agreed to a previous offer". She (Patricia G[redacted]) neglected to disclose that there was a document by US Bank stating that they would only honor the agreement if it closed by August 19th 2014. I was not informed of this until after the bank failed to show up at closing on October 30th. By that time, I had given notice to break my lease and had now where for my family to live. My agent negotiated a lease agreement with the short sale owner until the home closed by the second closing date of 11/20/14. On 12/12/14 I was told that the home had been foreclosed on and would be purchased by Fannie Mae after a 6 month redemption.
I'm thankful that the listing agent for Fannie Mae, [redacted] had the expertise and communication skills that enabled me to finally purchase the home on 1/29/2016. The purchase price was much more than the short sale price, which could have been avoided with an experienced short sale listing agent other than Steve & Patricia G[redacted]. I would not recommend Steve or Patricia G[redacted] for any buyer considering a short sale purchase, based on their poor (at best) knowledge and communication skills.
Sincerely,[redacted]

I am responding to a complaint by [redacted], the buyer who was represented by RealtyExecutives, in July 2014. He wrote an offer on my short-sale listing located at [redacted], GrantsPass, Or. And that offer was accepted by the current owner of record of that time. It was accepted as...

ashort-sale, submitted through The Equator System, for Nationstar who was handling the short-sale onthe first. Also the second was submitted though Equator for short-sale approval for the second throughUS Bank. The offer was always subject to third party approval, as stated on the Short-sale addendumsigned by [redacted]. After several attempts to get the first and second mortgage holders toagree to sell the property for less than what was owed we were unable or unsuccessful in acquiringwritten approval from both mortgage lenders at the same time, therefore negotiations failed. We havea preponderance of written evidence clearly stating dates and times of negotiation throughout thisprocess, while we did at one time have the first mortgage note holders approval we only had a verbalapproval from the second mortgage holder. Though we had a verbal, we never could get anything inwriting on the second, US Bank.
The first note holder, Nationstar, declined our short sale for extension on February 2, 2015, so weinformed the buyer's broker at that time and a termination agreement was signed by all parties. As theShort Sale agreement clearly states that there's no recourse for the buyer if the third party banks do notcome to terms. They signed these short-sale forms clearly stating the terms of a Short-sale contract,there are no guarantees and they had the opportunity to back out at any time for no specific reason. Itwas unfortunate for all parties that both banks couldn't agree at the same time. I have a record showingthat property was finally foreclosed on June 2015, and was purchased by Mr. [redacted] in January 2016.
We find no cause for this complaint , everything was done according to contract, and the buyer wasinformed through his represent'a e from Realty Executives. Please feel free to contact Steve G[redacted] at541-660- 0361 Patricia G[redacted] 541-659-9188, anytime regarding this matter.
Patricia G[redacted]
Broker
John L Scott Real Estate Grants Pass