When Mr. [redacted] had tried to call me it was 10:40pm on a Saturday (7/2) night. That day was my birthday and my wife and kids had taken me out to eat for my birthday. The number he called is my home office phone that only rings in one room of my house. The next day was Sunday and I usually don't...
check my voicemail's on that day. I check them the following Monday. When I played his message back I contacted him on 7/4 even though the store was closed for July 4th and discussed what problems he was having. I made a detailed list of the problems. I also asked that he made his own too just in case we forgot to talk about something. He was very pleasant and I totally enjoyed talking to him. I apologized to him 2 or 3 times and I promised we would take care of the problem. On the day of his first appointment (7/2) we were around 3 hours late starting because he had to make some decisions on somethings we were going to do. That only gave us 4 hours to put in a lot of stuff. That is where some of the problems started.We agreed that he would bring his Suv back to the store on 7/6 and we would set aside the whole day to make sure we would take care of all the problems. We started that morning and I arrived that afternoon to personally check everything we had talked about. I had my list to go by plus his list too. When we were through I personally went thru everything on both list with him and he shook my hand 2 or 3 times and told me he was happy. I also gave him several pieces at no charge to make up for the trouble. He had bought all the equipment and wires online and brought them to us to use. Some of the pieces were not the right things he needed so I gave him those pieces. I told him if he had anymore problems to please let me know.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The owner seemed to really care about my issues and he went above and beyond to make everything rite! He seems like a genuinely good person and I am very pleased with the services he provided! As far has I am concerned my complaint is closed.
Regards,
[redacted]
When Mr. [redacted] had tried to call me it was 10:40pm on a Saturday (7/2) night. That day was my birthday and my wife and kids had taken me out to eat for my birthday. The number he called is my home office phone that only rings in one room of my house. The next day was Sunday and I usually don't...
check my voicemail's on that day. I check them the following Monday. When I played his message back I contacted him on 7/4 even though the store was closed for July 4th and discussed what problems he was having. I made a detailed list of the problems. I also asked that he made his own too just in case we forgot to talk about something. He was very pleasant and I totally enjoyed talking to him. I apologized to him 2 or 3 times and I promised we would take care of the problem. On the day of his first appointment (7/2) we were around 3 hours late starting because he had to make some decisions on somethings we were going to do. That only gave us 4 hours to put in a lot of stuff. That is where some of the problems started.We agreed that he would bring his Suv back to the store on 7/6 and we would set aside the whole day to make sure we would take care of all the problems. We started that morning and I arrived that afternoon to personally check everything we had talked about. I had my list to go by plus his list too. When we were through I personally went thru everything on both list with him and he shook my hand 2 or 3 times and told me he was happy. I also gave him several pieces at no charge to make up for the trouble. He had bought all the equipment and wires online and brought them to us to use. Some of the pieces were not the right things he needed so I gave him those pieces. I told him if he had anymore problems to please let me know.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The owner seemed to really care about my issues and he went above and beyond to make everything rite! He seems like a genuinely good person and I am very pleased with the services he provided! As far has I am concerned my complaint is closed.
Regards,
[redacted]