[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, in checking my [redacted] account, I do not see a credit yetTherefore, until the credit shows on the record, please maintain this as an open itemRegards, [redacted]
John Moore A/C services are charging exorbitant prices for charging a/c unitsLast Thursday Aug their technician came to my house and didn't even try to find the leakInstead he demanded to be paid $for the first pounds of FreonThat is more than the cost for a pound tank of Freon We decided not to pay and called another A/C service company out That technician found the leak in less than minute, repaired it, fully recharged the unit and billed us $That is a fair price for a job well done John Moore deals in price gouging and cheats the customer as a general business practice I will never call John Moore for anything
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, in checking my [redacted] account, I do not see a credit yet. Therefore, until the credit shows on the record, please maintain this as an open item.
Regards,
[redacted]
Mr. [redacted],
Thank you for bringing this matter to our attention. Please accept our sincere apology that this problem occurred. We have agreed to an appropriate charge for this service and have issued your refund. If you have not yet received it, you should expect to see it...
in the next 7 to 10 business days.
Additionally, we have counseled Roman on proper pricing practices so that this problem does not occur again.
Thank you,
Tom [redacted]
Customer Care Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, in checking my [redacted] account, I do not see a credit yetTherefore, until the credit shows on the record, please maintain this as an open itemRegards, [redacted]
John Moore A/C services are charging exorbitant prices for charging a/c unitsLast Thursday Aug their technician came to my house and didn't even try to find the leakInstead he demanded to be paid $for the first pounds of FreonThat is more than the cost for a pound tank of Freon We decided not to pay and called another A/C service company out That technician found the leak in less than minute, repaired it, fully recharged the unit and billed us $That is a fair price for a job well done John Moore deals in price gouging and cheats the customer as a general business practice I will never call John Moore for anything
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, in checking my [redacted] account, I do not see a credit yet. Therefore, until the credit shows on the record, please maintain this as an open item.
Regards,
[redacted]
Mr. [redacted],
Thank you for bringing this matter to our attention. Please accept our sincere apology that this problem occurred. We have agreed to an appropriate charge for this service and have issued your refund. If you have not yet received it, you should expect to see it...
in the next 7 to 10 business days.
Additionally, we have counseled Roman on proper pricing practices so that this problem does not occur again.
Thank you,
Tom [redacted]
Customer Care Manager