John Moore Services

Mrs. [redacted], We have received your concern. Please accept our sincere apology that you were unhappy with our suggestions. Our inspection of the AC unit that we installed determined that the new AC unit is working properly. In order to increase the air flow into the bedroom we would typically...

install an additional vent. This was the estimate that was provided to you. Another possible solution would be to leave the bedroom door open in order to increase the air flow. As neither of those solutions was acceptable, we will attempt to determine another solution.  Thank you, Tom [redacted]Customer Care Manager

Mr. [redacted]We have received your complaint. We apologize for the issues you encountered when your system was installed. We have worked closely with you to ensure that each of your concerns was/will be resolved. We understand that there are a couple of open items left that we remain committed to...

resolving.  Thank you, Tom C[redacted]Customer Care Manager

Mr. [redacted], We have resubmitted this refund. It should have been received at this point. Thank you, Tom [redacted]

Revdex.com: Contrary to their statement, as of today, 3/30/15, I have not had any contact from John Moore on this complaint.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

From: Tom Cartledge [mailto:[email protected]] Sent: Tuesday, December 15, 2015 3:15 PMSubject: Complaint: [redacted] Importance: High   Mr. [redacted],   We have been unable to reach you to determine what additional actions we could take to resolve your concerns. However, we would very much like to find a solution. Please let us know how and when we could reach you to determine a viable solution.   Thank you,   Tom Cartledge Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
There was never a time limit on the agreement we negotiated and I would never drop a complaint until AFTER all the work was done satisfactorily, AND until my Mother has a letter in hand that she has paid in full. My Mom was very concerned about other elderly people being taken advantage of by your company just as she has been.  She therefore wanted to wait on the complaint to FPD because the detective felt it met the criteria for a fraud and elder abuse, or would never have sent it on to the [redacted]. **'s always look at the odds of successfully prosecuting a case and my Father's nearness to death didn't help that confidence, I feel sure. You agreed on the phone that it was wrong for John S[redacted] to tell my Dad he couldn't stop the work because there was a signed contract, when there was not. My parents wouldn't have incurred any charges except for a bit of digging had he stopped the job as my Father asked him to do. I do wish I had known all this was going on, because I'd have stopped it long before the work was done. However, it was allowed based on a lie by your employee.Ann G[redacted] said she would call me back after speaking to you and has not. I can easily go to the Houston news media if the pending complaints are not enough motivation for you to act with the integrity needed to stand behind your agreement. I told you I would let you know our answer and I did via email and asked for a response in writing. Rather, you attempted a call when I was not available and left no message. Had you acted upon the agreement and sent the crew to fix the problem, the other two complaints could have been dropped by now. However, the other two may go on long enough for the Board to take action, since your Master plumber has responded and I have responded to his response. I suggest you get [redacted] to my Mom's house soon and provide a letter that she owes nothing else.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Friday, September 16, 2016 10:34 AMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Hi, I responded but somehow it did not go through the system. I would accept the offer ($300) but I have not yet received it. Thanks,Reza [redacted]

Mr.  [redacted], Thank you for bringing this to our attention.  We will be happy to work with you to resolve this issue. Please accept our sincere apology for the miscommunication about this matter. Thank you, Tom C[redacted]Customer Care Manager

Mrs. [redacted] Thank you for bringing that point up. All customers should be informed prior to giving their credit card information that the trip fee is going to be taken immediately. This is not a change in policy but rather it has always been our policy. The fact that this was not properly explained to you when your appointment was booked was a failure by our customer service representative to follow proper procedures. Having not been properly informed of this, we absolutely understand your concern and are very sorry for this error.Please let us know if there is anything else we could do to help you or make up for our error. Thank you,Tom [redacted]

Mrs. [redacted] Please accept our sincere apology for any confusion surrounding the booking of your appointment. For any appointment in which a trip fee is required, we do process the payment at the time the appointment is created.  (For your security, we do not store your credit card...

information.) The refund for the trip fee was processed several weeks ago. If you have not received it or if there is anything else that we can dof for you, please let us know.  Thank you, Tom [redacted]Customer Care Manager

Mr. [redacted]
We have agreed to refund you per your request.
 
We hope that you find this resolution satisfactory.
Please let us know if there is anything else you need.
 
Thank you,
[redacted]
Customer Care Manager

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[redacted],We apologize about the problem with the payment. At this point, we have been able to resolve this account. We greatly appreciate your business and your willingness to resolve this matter.If there is anything else we can do for you, please let us know.Thank you,Tom C[redacted]Customer...

Care Manager

[redacted], We have received your complaint. Please accept our apology that you were disatisfied with your service. We are committed to fixing this problem and working with you to come up with an amicable solution. [redacted], our Pest Control Manager is scheduled to visit your home on [redacted]...

[redacted] to discuss this matter and design a resolution.  Thank you, [redacted]Customer Care Manager

[redacted],
 
Please accept our apology that you did not receive this warranty earlier. We have now mailed you all of your warranty information. Please let us know if there is anything else that we can do for you.
 
Thank you,
[redacted]
Customer Care Manager

Mrs. [redacted], We have received your complaint. The refund request for your check was received by and proessed by our Customer Care Department on 8/18/2015. Please accept out sincere apology that they had not yet been in touch with you to advise you that this was handled. In regards to the incorrect...

amount being entered, it appears that this was a clerical error when our technician entered yor payment. We have also submitted your concerns with the diagnosis to the manager of our Electrical department for review. He will investigate this scenario and take any needed actions to correct this with the technician who visited your home. Thank you,Tom [redacted]Customer Care Manager

Mrs. [redacted],Please accept our apology that this situation has not yet been resolved. At this point, we have provided the details requested as to the pricing of the job.if your insurance company needs any additional information, I have given them my direct contact information. thank you,Tom...

[redacted]Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
As of Aug 4th, I did not get any refunds, I have checked my bank credit card, an no refunds were made. I also checked my mail box in case of refund in the check via mail and again nothing has been sent to me yet. This has been going on for more than 2 weeks since the company promised to refund via Revdex.com, initially the promise was much earlier. I demand full refund ASAP. 
Regards,

[redacted]
After investigating your concerns, we have agreed to refund approximately $440. We apologize for any inconvenience this may have caused and hope that you find this resolution satisfactory.
Thank you,
Tom C[redacted]
Customer Care Manager