Johnson & Alday Reviews (%countItem)
Johnson & Alday Rating
Address: 219 Roswell St NE, Marietta, Georgia, United States, 30060-2548
Monday:
08:00 AM - 05:00 PM
Tuesday:
08:00 AM - 05:00 PM
Wednesday:
08:00 AM - 05:00 PM
Thursday:
08:00 AM - 05:00 PM
Friday:
08:00 AM - 05:00 PM
Saturday:
Sunday:
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Shanna A. *** provided unacceptable customer service. She signed for me. When I corrected her on her misstake she became rude and out of control. When I explained the bad customer service to the office I was refused a free service. This kind of bad character customer service should not be displayed in a professional corporate setting of an established business that represents character ethics and integrity. Really surprise me in this day and time bad customer service still exist.
Other (requires explanation) I would like to be contacted my phone or email regarding this training and coaching issue of bad customer service. If service or free or paid for good customer service still expected. I expect an apology.
We provide free notary service to Bank of America customers as our firm banks there and they do not notarize documents any more for non-account holders. The complainant is not our client. O.C.G.A. 45-17-8 provides strict guidelines for providing notary services. Because we do this as a courtesy, free of charge, our staff follows strict policies and procedures to comply with the statute. These include copying the driver's license or ID card of the person requesting free notary services, reviewing and copying the document to be signed, and keeping a notary log with the signer's information listed. These practices are adopted specifically from the Georgia Superior Court Clerks' Cooperative Authority.
On the date in question, the complainant was not our client or customer. Rather, the bank sent her to our office for our complimentary notary service. She refused to cooperate with our established policies and procedures for providing free notary service. Thus, we were not comfortable notarizing a document and incurring liability for same as she refused to cooperate. The statute authorizes notaries the right to decline performing notarization.
We apologize the complainant was upset, but we must follow the law.
(The consumer indicated he/she DID NOT accept the response from the business.)
This didn't have anything to do with the law. It was unacceptable customer service. If there is a law broken it's the employee that signed.her name for my name. When I asked her why she became rude irate and out of control. She was ashamed She was ashamed that I caught her error. Clearly a training and behavior issue and for the attorney responding to this concern, shame on you for not giving a second thought of how customers are treated. It speaks volumes to your character. I am entitled to an apology and I am sure you wouldn't like any member speaking to your mom or anyone you cared for in that manner. The world need to stop showing hate and condoning it - hopefully you accept the truth and be a role model to our community. I would not recommend anyone use your company because you will stab them in the back. Not transparent at all and not speaking the truth. Very very sad to allow your employees to mistreat customers and not being accountable for them , hopefully that's not in the name of the law.
The consumer is neither our client nor our customer. The bank sent her to our office to utilize the complimentary notary service we provide to bank customers.
Our staff is courteous, polite and well trained. We are happy to notarize a document should you still need that complimentary service. However, the staff has to check your I.D., review the document to be signed, and must witness you sign the document prior to providing the notary. You must also sign the notary's log. Please call and schedule a time to come in.
(The consumer indicated he/she DID NOT accept the response from the business.)
The staff has a training and coaching issue. Your representative was provided a state issued valid driver's license and I logged it. Your representative did not witness my signature she signed for me which is incorrect. She was suppose to witness me sign. She also was determined to read the content of the document which she is not required to do. She was out of line and inappropriate. She was rude and the customer service behavior was unacceptable. Please do not speak untruth. You were not there to witness her behavior and if you were you would be ashamed. I deserve an apology and as I have requested to have this resolved is that and to speak to you by phone and thus you have refused. I am surprise because the business stands as a land mark in our community and you cant even apologize. That speaks value. I provide exceptional customer service and have written documents on exceptional customer service so I know this employee condescending and disrespectful way and refusing service needs to be discussed and not just thru an email. She absolutely have a training issue when she can't be accountable for misstake.Her supervisor was super disrespectful as well. So no apparently you are unaware how they are treating others when you are not around. She represent justice so why be injust to another human being. I am going to put prayer on it because she wouldn't like anyone treating her or her mother in that manner. It's just unacceptable to be treated like this in this day and time. This is not your plantation time it's EVERYONE time to be treated with respect.
As previously mentioned, We are happy to notarize a document should you still need that complimentary service. However, the staff has to check your I.D., review the document to be signed (this is a requirement and the law), and must witness you sign the document prior to providing the notary. You must also sign the notary's log. Ms. is not willing to accept that we have admitted our staff member made a mistake. We are speaking the truth and will not issue an apology for accusations that are not true. We find her reference to a plantation disrespectful and unnecessary. We don't feel a call is needed as she is NOT a client or a customer. She came into our office for a complimentary service. At This point the issue has become petty and has nothing to do with what Ms. is claiming. We hope she was able to get her document notarized and can move on to focus on what is important. We will also pray on this for her. This will be our last response as it is clear Ms. does not need the notary service any longer and does not want to meet in any type of middle ground. We consider our side of this matter resolved and wish her well.