John O'Neil Johnson Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

Revdex.com,           John O’Neil Johnson Motors has met with [redacted]’s wife [redacted].[redacted] and our CRM discussed her 2013 Hyundai Santa Fe purchase.She loves the vehicle. She was 100% happy when purchased. [redacted]’s only issue Now,her interest rate, which was from previous  credit history. [redacted]  mentioned that a lender had said,” we did not sell her the right trim level”  so they could not get a better interest rate”?  as our  previous comment stated [redacted] was 100 % happy with purchase. Note, every Trim has different featureson all makes and models, the [redacted]s were content. Also, they([redacted]) DID NOT invest any down payment monies,financed the taxes, dock fees and State fees in the Vehicle Deal along with an extended warranty too.This action tends to make your equity in a vehicle negative.         John O’Neil Johnson Motors reached out to help and try and resolve customers complaint to close.[redacted] (salesman) set up another appointment and tailored to [redacted], her husband was also invited but did not show.We showed 2 vehicles to [redacted], a 2018 Toyota Camry and 2018 Hyundai Sonata to try and meet her same paymentof a 2013  Hyundai Santa Fe, we got to within $32 on a Sonata (to discuss her deal, she would pay less than a dollar a day to get a brand new car, 5 years newer, (full warranties an all) take this into play the fuel savings itself would offset the $32.2018 Sonata 29 combined/2013 Hyundai Santa Fe 24 combined= 5 MPG Difference/ therefore the Sonata will generateapproximately 90 miles per tank therefore at $2 a gallon driving the 2018 would save roughly $18 a fill up, less  fill ups a month, timeand  car maintenance  would more than pay for the extra $32.                                               ...⇄ CRM,                                                                            ...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The Service Manager at John O'Neil Johnson Toyota spoke to the customer and arranged for the service to be done at the Vicksburg Toyota store. John O'Neil Johnson will cover the repair for the customer.
 
Thanks,
[redacted]

September21, 2015, The Revdex.com of Mississippi, Inc. Lisa Clopton Director of Dispute Re: [redacted] ([redacted]) Ms. [redacted] came to our Service Department on September 17, 2015, she requested a transmission service, stated when putting vehicle in gear when cold, the...

transmission hesitated before going into gear. Upon inspection, the transmission pan had hit something, the pan was leaking around the gasket. The transmission pan was heavily damaged and smashed up into the filter. The technician removed the transmission pan after allowing Ms. [redacted] to inspect the condition of the transmission pan. The transmission pan only held about a quart of transmission fluid, which is approximately 5 quarts short. The transmission was damaged due to lack of fluid – the fluid was dirty and contained clutch fibers. Ms. [redacted] Sienna van [redacted], mileage 149,381 will need a new or used transmission to complete the repair. Thanks, [redacted]

We are scheduling the customer to come in to the Dealership to discuss - they have an appointment with [redacted] Thanks, [redacted]

Normally we do not replace windshields after the vehicle has been delivered, something about the windshield should have been on the WE OWE - I spoke to some of the individuals involved in this transaction, I cannot confirm completely that it was chipped before delivery and it appears it is a...

gray area, we will go ahead and replace the windshield for this customerThanks,[redacted]

The Service Manager at John O'Neil Johnson Toyota spoke to the customer and arranged for the service to be done at the Vicksburg Toyota store. John O'Neil Johnson will cover the repair for the customer. Thanks,[redacted]

September21, 2015,
...

The Revdex.com of Mississippi, Inc.
Lisa Clopton
Director of Dispute

Re: [redacted])

Ms. [redacted] came to our Service Department on September 17, 2015, she requested a transmission service, stated when putting vehicle in gear when cold, the transmission hesitated before going into gear.
Upon inspection, the transmission pan had hit something, the pan was leaking around the gasket. The transmission pan was heavily damaged and smashed up into the filter.
The technician removed the transmission pan after allowing Ms. [redacted] to inspect the condition of the transmission pan.
The transmission pan only held about a quart of transmission fluid, which is approximately 5 quarts short.
The transmission was damaged due to lack of fluid – the fluid was dirty and contained clutch fibers.
Ms. [redacted] Sienna van [redacted], mileage 149,381 will need a new or used transmission to complete the repair.

Thanks,
[redacted]

Linda Clopton,            Long story short, John O’Neil Johnson Toyota went above and beyond to to satisfy the customer!  Mrs. [redacted] brought her 2013 Highlander into our Service Department on 10/4/17 to have a technician...

diagnose($61 + tax) the vehicle.We found that the vehicle needed 2 copper Fusible Links.Note #1: Normally when someone crosses the jumper cables, this is what occurs.This was the tell all of the overall problem after we arm chair quarterback the situation aftereventually spending  8 hours of labor installing 2 Fusible Links, Battery and dealing with a customer that pretty much requesting us to maintain their vehicle financially, period, back to our  steps of repairing the vehicle.We had one in stock and we ordered one. [redacted] paid($56 + tax) for fuses. [redacted] departed from Toyota. [redacted] left and came back shortly, she mentioned two lights(trach and engine lights)Technician explained that the vehicle had to cycle and she needed to drive a little longer.Later that afternoon we got a call that her Highlander would not run and she had a wrecker company tow to our dealership. Technician called [redacted] on 10/5/17 and told her that we had receive the ordered fuse and installed in vehicle. After installation of fuses we diagnosed that the vehicle needed an alternator, we had installeda new battery to eliminate that potential problem, after discussing price($604) [redacted] TOLD our Service Manager ([redacted]) to call herback when the vehicle was RUNNING.               On 10/7/17  [redacted] and her husband came to dealership and tried to negotiate pricing on existing cost and repair.   We could not come to an agreement on our existing  diagnostic fee, labor for installation of 2 fuses, battery,  alternator and just time discussing vehicle repair so, we  went back and removed  2 fuses and  battery gave to back to customer.              John O’Neil Johnson Motor Company is in debt roughly $1,000 + dollars(8hrs Tech($920), Diagnostic Fee($61) and misc($19),Taxes not included. If you look at the customer’s request for towing refund, missing day of work (not our responsibility to pay a customerfor lacking to maintain your vehicle), pain & suffering (if you read between the lines, we are the ones hurting)and class action suit, our dealership is not in the lending money, free knowledge or free labor, we are a BUSINESS.              Also, one more item that Dealership  would like for the Revdex.com to take a look at, is the Disputed Amount requested by the customer is $800, pretty unique that if you  add cost of 2 Fuses, Alternator, Battery and Tech Labor our total was $727 plus tax.                                                      ...⇄ You,                                      ...⇄                                         ...⇄