John P. Blazic DDS

Are they proposing to rebate only the !0% Military/Fire/Police discount?

The Buckeye Upholstery respondents did not address any of the specific issues in my complaint:Will the owners of Buckeye Upholstery honor their agreement to rebate my $503.91 ?Will the owners of Buckeye Upholstery honor their 10% discount promise?While I have over 24 objections to the Buckeye Upholstery response dated 11/02/15, I can not comment on them until the respondents explain the use of the word "SAVE" on line #10, the word "HAS" on line #21 and the word "SPEAKS" on line #22.Thank You &
Regards,

Well it all boils down to that we never said we would purchases his carpet, it stated for him to bring it in on the date we gave him to look at it and fix what needed to be fixed.  Mr. [redacted] took it upon himself to order the carpet, email me about it that he was going to order it with that I said when you get the carpet in me know.  Never once in our email that I said we were going to pay for his up graded carpet.

To the Customer response of his 1976 Triumph TR 6 carpet. Mr. [redacted], came into our shop on April 17, 2015 to see how much it would cost to install his items that he had purchased from a third party. We gave him a complete interior price, on April 17, 2015 with his police,fire fighter, military...

discount to which this is what our company offers along with his deposit. We then setup Mr [redacted] and appointment on May 11, 2015 to drop off his car off. Couple days after Mr. [redacted] dropped his car off, he stopped bye to take items off the car, which was off the car for a long period of time ( not sure around two weeks), he then came in to bring his item back (which we let him put back on his car in our place of business out of the kindness of our hearts)  We as owners went on our yearly vacation July 2, 2015 and did not return until July 13, 2015 which Mr. [redacted] was aware of and was OK with it. Mr. [redacted] then told us the **'s  Auto & Body across the circle was going to come over to take off the  trunk to paint underneath the it. We were told by **'s that it would take a few day's, which Mr. [redacted] was also aware of.  When we returned from vacation Mr. [redacted] was number one on our list to get done, which we worked on his car for that week of the 13th thru July 23, 2015 when Mr. [redacted] stopped in we told him that **'s Auto & Body was done and that we would be done tomorrow Friday July 24, 2015. Mr. [redacted] never showed up on Friday July 24, 2015 so I called Mr. [redacted] on Monday to see why he did not come to pickup his car, he then processed to him know that he went on vacation, we asked him why didn't he come and get his car that Friday July 24, 2015 he said that why we could go on vacation drop everything on his car and he can't go on vacation also. I was stunned to here that, but I said that we would keep his car save until he returned on Aug 3, 2015 ten days later. Mr. [redacted] stopped in our shop around the first of October to tell us that we messed up his carpet in his car Triumph TR 6, I told him that we were very busy and that if he was OK with it to bring it in at the end of the month so that we could take a look at it and repair what was need, and if we could not repair we would determine what we could do at that point.  Mr. [redacted] emailed me about his car before his appointment about his carpet purchase I did not respond to his email right away so he called I proceeded to tell him we need to look at it before you order new carpet. He emailed me again ( well I believe he emailed the same one again and again not sure though but I finally saw it and said if you want to order the carpet then order it.  But I did tell over a phone confession don't spend the money yet lets look at it.  Mr. [redacted] dropped off his car on Thursday October 21, 2015 we told him we could not get to it until Monday October 26, 2015 do to we were behind. When we took a look at his carpet we saw that someone has tampered with it ( tried to fix or repair) Willie told him that he or who ever should not of  pulled the front area sides off and that he could of fixed the carpet if that was not done. Mr. [redacted] had brought the new carpet with him, which was better quality carpet then what was originally installed. Our shop POLICY number #14 and #15, states that we are not responsible for Third Party Items. If a customer is not happy with the quality or something is wrong with the Third Party Items we will charge to replace or repair. With that it seams that the carpet was up grated with a better quality then what he gave us to originally to put in. But we did not charge this customer labor for the upgrade out of the kindness of our hearts. We here at Buckeye Unlimited treat ever customer equally. We put Mr. [redacted]s carpet in the best of what we knew, and the way we thought it should go in with no speaks, has the new carpet he brought had none either. We had to call a company that Mr. [redacted] said he ordered his carpet from (which he did not) was a company that specializes with Triumphs, to get speaks. Lets just say if he or who ever tampered with the front side area could of be repaired and reinstalled without purchasing new. The cost on a reinstalled carpet from a customer not happy with a third party quality is $750.00.

We have already deducted more then 10% for Military, Police, Fire. buy putting the new up grated carpet in for 0 cost. Like we have mentioned before when a customer is not happy with the job, all they need to do is bring it back so we can take a look at what the customer is not happy with, or determine if the problem needed replaced or not. Which in this case the customer decided to replace without us seeing the problem, with an up grated carpet.