Initial Business Response /* (1000, 5, 2017/01/26) */
Upon order receipt from customer, shipping department picked the item from stock. Prior to shipping, item was inspected and found to be damaged. Customer was notified of this and company apologized for this. Refund was issued to customer. ...
Furthermore, the item is no longer carried by the company and is not available on backorder. Customer was notified of this. The GM followed up with customer, apologized and confirmed that unit was damaged and was no longer available from supplier. Company advised customer to review our online stock again for a suitable replacement and a discount would be applied. Customer said they would do this, and to date, the Company has not heard from customer.
Initial Business Response /* (1000, 5, 2017/01/26) */
Upon order receipt from customer, shipping department picked the item from stock. Prior to shipping, item was inspected and found to be damaged. Customer was notified of this and company apologized for this. Refund was issued to customer. ...
Furthermore, the item is no longer carried by the company and is not available on backorder. Customer was notified of this. The GM followed up with customer, apologized and confirmed that unit was damaged and was no longer available from supplier. Company advised customer to review our online stock again for a suitable replacement and a discount would be applied. Customer said they would do this, and to date, the Company has not heard from customer.