Once again, we are responding to the complaint ID [redacted] made by Ms [redacted] ***.We are standing firm with our original statementsIn the original documentation sent we also addressthe issue with the said damage and have clearly shown that the damage was there before we startedthe work.We would like to also address the issue of the additional work completed as the invoice provided did notgive the companies nameWe would like to be able to contact the company personally to ask additionalquestions.In addition, we would also like to again state that several attempts were made to address thecomplaints, and all were denied by Ms***.We do not take customer complaints lightly and make every attempt to rectify the situationWe dorealize that we cannot make every customer happy.Respectfully,John Piccirilli, OwnerJohn Piccirilli Plumbing, Inc[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I complained about the new damage as what was portrayed in the pics I sent to you, not the pics you took on the onsetYou had those and had agreed to fix that damage to the sidingI have siding that I could use to fix it, however that's not the issue the machine should have not been used to create the damageI was not questioning the old hole insideAs far as the "sand" being added later, that is sawdust to help absorb the water around the hydrantI did send pics after it was fixed by the other company You are correct about the repair not requiring opening the well head casing, but it was opened and can be heard in the audio clip I was told by the DEC that anyone opening the well casing should be certified to do so, and the only one certified at the company is John Piccirilli himself, not IsMail [redacted] the operator/foremanThe security cameras showed when John Piccirilli arrived/left Banging down in the well casing by IsMail can be heard in the audio clip number 10, I sent to Piccirilli in the initial contact emailActually the property is owned by an year old couple,my parents I was just trying to helpIt's fine if John Piccirilli likes to do business in this fashion, but I wasn't going to have him on the property to try and rip my parents off even moreThe repair started at $then as they came each time ended up costing $3600, and with a new pump it would be another $I have had estimates and this is triple of what it should beLesson learned,hahaha Guess John Piccirilli and IsMail [redacted] would like this type of treatment done to them all in the name of good business Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am aware that this matter has been closed by the Revdex.com but I wanted to follow up with [redacted] stance that although we did authorize the down payment of half of the amount due for the job, we did not authorize the second charge nor were we aware that it was being runThe second charge (per the invoice and our emails) was due upon completion, which was not achieved by John PIcciriilli, Incand therefore [redacted] *** was forced to contract another company to complete the job That is why the complaint originated and why John Picccirilli, Incwas fraudulent in charging out credit card unauthorized.Please let me know if you have any questions or comments.Thank you [redacted]
Once again, we are responding to the complaint ID [redacted] made by Ms [redacted] ***.We are standing firm with our original statementsIn the original documentation sent we also addressthe issue with the said damage and have clearly shown that the damage was there before we startedthe work.We would like to also address the issue of the additional work completed as the invoice provided did notgive the companies nameWe would like to be able to contact the company personally to ask additionalquestions.In addition, we would also like to again state that several attempts were made to address thecomplaints, and all were denied by Ms***.We do not take customer complaints lightly and make every attempt to rectify the situationWe dorealize that we cannot make every customer happy.Respectfully,John Piccirilli, OwnerJohn Piccirilli Plumbing, Inc[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I complained about the new damage as what was portrayed in the pics I sent to you, not the pics you took on the onsetYou had those and had agreed to fix that damage to the sidingI have siding that I could use to fix it, however that's not the issue the machine should have not been used to create the damageI was not questioning the old hole insideAs far as the "sand" being added later, that is sawdust to help absorb the water around the hydrantI did send pics after it was fixed by the other company You are correct about the repair not requiring opening the well head casing, but it was opened and can be heard in the audio clip I was told by the DEC that anyone opening the well casing should be certified to do so, and the only one certified at the company is John Piccirilli himself, not IsMail [redacted] the operator/foremanThe security cameras showed when John Piccirilli arrived/left Banging down in the well casing by IsMail can be heard in the audio clip number 10, I sent to Piccirilli in the initial contact emailActually the property is owned by an year old couple,my parents I was just trying to helpIt's fine if John Piccirilli likes to do business in this fashion, but I wasn't going to have him on the property to try and rip my parents off even moreThe repair started at $then as they came each time ended up costing $3600, and with a new pump it would be another $I have had estimates and this is triple of what it should beLesson learned,hahaha Guess John Piccirilli and IsMail [redacted] would like this type of treatment done to them all in the name of good business Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am aware that this matter has been closed by the Revdex.com but I wanted to follow up with [redacted] stance that although we did authorize the down payment of half of the amount due for the job, we did not authorize the second charge nor were we aware that it was being runThe second charge (per the invoice and our emails) was due upon completion, which was not achieved by John PIcciriilli, Incand therefore [redacted] *** was forced to contract another company to complete the job That is why the complaint originated and why John Picccirilli, Incwas fraudulent in charging out credit card unauthorized.Please let me know if you have any questions or comments.Thank you [redacted]