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John Pohar Plumber & Heating

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John Pohar Plumber & Heating Reviews (13)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I could have my [redacted] to pay for the workHowever, I will not accept the response until I exam the work to make sure they have done what they say they have For future reference, Mars Roofing could have a little more patience with their customersThis could avoid a lot of extra work Please have Mars Roofing contact my [redacted] to arrange delivery of the payment.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint It is true that I am out of country on a business trip, which I informed Mars Roofing before leaving the countryThe payment check had been cut and my [redacted] has itShe, the other homeowner, is in the Houston area.When my [redacted] was contacted for payment of the second contract, she made an appointment to meet with [redacted] to deliver the checkHowever, we found that Mars Roofing did not gain access at all to perform the repairMars Roofing had contacted me both via email and phone to gain contact information of the current tenant, so that they could have access to the attic to repair the rafterSince they fail to show up at the appointment time they made with the tenant, now they are saying that they repair the roof from the outside, which makes me think that this should be done before the re-roofing, which I had pointed out to the roofer before the re-roof.With the concern of not understanding the repair done on the roof or rafter and question about how they could perform the repair without gaining access to the attic, I called [redacted] that day to inquire about the repairAll he told me is that sheets of plywood were replaced, which is what I have asked the roofer to do before reroofing and then rudely demanded for payment and threatened me with legal actions.Mars Roofing kept mentioning about the law that are in place to protect contractors’ rights, but I, as a consumer, had asked nothing but honest opinion from the beginning from this so called trusted roofing companyConsumer had a question about the work contracted to perform, the contractor should spend sometime to explain what was done to the property, especially when there are discrepancies on how the job was performed.As stated before, I had no problem paying $ [redacted] in full, even when there was question about the roofing job I have been nothing but patience and understandingAs long as there is a valid reason for me to pay for the work, I will payBut [redacted] of Mars Roofing did not spend time to explain what was doneRather he threatened me for payment.Mars Roofing’s business ethics is in questionI could agree with Mars Roofing to exam the rafter fix first before paymentHowever, I will not be back in the country until the end of the monthJust a suggestion for Mars Roofing, maybe a better communication and a little more patience with your customer could avoid a lot of extra work, thus gain happy customers and good reputation Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The sag issue was brought to Mars Roofing’s attention when quoting the job, during the job and after the jobAs stated previously, I have requested the roofer to replace the decking several times and was ignoredThe contract states the replacement of up to sheets of plywood is included, but Mars Roofing wasn’t willing to replace the sheets that I requested On the phone, [redacted] told me, to fix the sag, sheets of plywood were replaced and then he rudely demanded for payment, which makes me believe that the repair is to fix the mistake that Mars Roofing had caused due to no supervision during the job Other contractors that I have contacted for quote had suggested replacing at least sheets of plywood at the sagIf the plywood were replaced per my request during reroofing, I would not want additional work done to the roofIf the rafter is the issue and identified, then the fix should be done before putting on the new shinglesOther roofers as well as Mars Roofing’s own roofer recognize it Mars Roofing should be held accountable to their mistake.Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint According to the tenant, the appointment was made but the contractor never showed up for the appointment When I called [redacted] inquiring about the repair, he told me that the contractor replace sheets of deckingHe did not explain much other than thatAnd he was extremely rude to ask for payment and threaten me for money I have paid $ [redacted] in full, why would I withhold $if there is a good reason for me to pay for the job? The sag situation was pointed to [redacted] when I asked for quote and again pointed out to [redacted] before the contractor put the new shingles on that area and again before the contractor finished the roofing jobMars Roofing did not address my concerns and the issue that I originally contracted them for when they had an opportunity to do itInstead, they ignored my numerous requests for replacing the decking to fix the sag, and now they ask me to pay extra money for the job they should have done before they put on the new shingles Again, I believe the work is not a new job; it is a ffor Mars Roofing’s mistakeNo payment should be made for Mars Roofing to fix their own mistake In addition, Mars Roofing had ripped off the brand new roof/shingles; they have damaged the integrity of the new roofThis act was never contractedThe fix should be done from the inside, otherwise they should discuss with the home owner to obtain permission before ripping off my new roof Regards, [redacted]

Per the homeowners response, MARS will contact *** *** for this past due payment
We reserve the right to proceed with legal recourse if payment is again delayed
Upon his return to Houston, and after *** *** has done an actual inspection of the trades rendered, we will gladly address any real concerns remaining with regard to this matter

As far as MARS is aware, this homeowner has never seen what the rafter fix entailed because he is temporarily absent from the Houston area
So, for edification purposes, let's exhaustingly restate the following in the hopes that a final understanding of the obvious can be achieved:
Again, plywood was NOT the cause of the sag
Again, plywood was NOT installed to fix the sag during or after the reroof, because no amount of plywood would have EVER fixed the sag and that area was NOT rotten
Again, the ridge board and rafter problems were the source
Again, many homes get reroofs without fixing a rafter problem and our roofs perform as needed
Again, the work supplied to fix the sag exceeded the scope outlined in the rafter proposal
The reroof bid was done completely via email, and there was no mention of sags or rafter work in any of the correspondences, which are available for immediate review
As this reroof was covered by the manufacturers & installers warranty upon completion of the registration, any performance issues are covered, regardless of a low rafter
With regard to the other homeowner statements:
There was a roofer with 30+ years experience on-site during the reroof, so any comment about supervision is truly without merit
'Up to' means any number equal or less than per the contract, only the rotten decking which required replacement was replaced
Extra supplies shipped to the job-site get returned to MARS warehouse when they are not used and are not the property of the homeowner
For example, just because the homeowner says it should happen, left-over bundles of shingles would never be allowed to be recommissioned to re-shingle the dog house without contract & compensation
With the monies being now past due per the terms as signed, this rafter fix contract stands on it's own merits
No discount is being offered
MARS will proceed under the lien laws in place designed to protect contractors rights if payment is not received in an acceptable timeframe

The low spot in this roof was not due to faulty decking, it was due to framing problems
No amount of deck replacement would have ever begun to fix the sag
Many, many houses have low spots, but seeing it as mostly cosmetic, most homeowners do not choose to pay the extra money required to fix a
low spot when doing a reroof
Rafter repairs were not a trade item contracted in the original agreement, so no work of this type was initially performed
Many factors can contribute to a home having a low or misaligned rafter
Typically, it is due to faulty initial construction techniques, but can also be the result of shifting soil or, as is the case with many older homes like this one which was built in *** age giving way to gravity
Upon completion of the reroof, the homeowner contracted to make an additional repair designed to remedy a sag in the left front portion of his roof
An appointment was set with the tenents who were not home when the crew arrived slightly tardy, nor did they return at any time the repair was being made
Attic access was accomplished by removing 1/sheet of decking toward the ridge
It would have been easier had access to the attic been made available from inside the house, but decking would likely have needed to be removed in order to get the long boards into the repair area
The fix turned out to be more extensive than just the single low rafter which was contracted
The ridge board had collasped causing two rafters to become unfastened, sag, and initiate the low spot in the roof
Working from inside the attic, MARS Roofing jacked the ridge board back into place and buddied a 2xto it, then vertical gable end framing was installed from the load bearing wall to support the ridge board at that end of the house
Then two rafters were jacked up into place and reattached to the ridge board which brought the sag out of the lower area of the roof
Buddie rafters were attached to both of these rafters and the rafters were reattached at the bottom through a second access port made at the soffit end of the roof by removing 1/sheet of decking
Again, this was NOT a decking problem and was not covered under the reroof contract
The sag is gone and the trades rendered were much greater than the work contracted, so the rafter repair contract stands on its own and no discount is available

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The sag issue was brought to Mars Roofing’s attention when quoting the job, during the job and after the job. As stated previously, I have requested the roofer to replace the decking several times and was ignored. The contract states the replacement of up to 6 sheets of plywood is included, but Mars Roofing wasn’t willing to replace the 4 sheets that I requested.
 
On the phone, [redacted] told me, to fix the sag, 4 sheets of plywood were replaced and then he rudely demanded for payment, which makes me believe that the repair is to fix the mistake that Mars Roofing had caused due to no supervision during the job.
 
Other contractors that I have contacted for quote had suggested replacing at least 4 sheets of plywood at the sag. If the plywood were replaced per my request during reroofing, I would not want additional work done to the roof. If the rafter is the issue and identified, then the fix should be done before putting on the new shingles. Other roofers as well as Mars Roofing’s own roofer recognize it.
 
Mars Roofing should be held accountable to their mistake.Regards,[redacted]

As explained in the original response, plywood was NOT the problem and no amount of plywood installation would have ever fixed the sag.
The amount of roof reconstruction used to accomplish the rafter fixes was held to a minimum.
As MARS has been roofing for decades, we are quite capable of removing small roof sections and reinstalling them in an appropriate manner.
The integrity of this roof has not been compromised in any way which effects the warranties offered by MARS or the shingle manufacturer... to assume otherwise is just not true.
The rafters have been fixed.
My suggestion is for the homeowner to go look inside the attic and educate himself about the repairs which were enacted.
The roof has an excellent lifetime defect warranty backed by an industry leading manufacturer which includes reinstallation labor - please refer to GAF's published warranty documentation for details about Certified Contractor installations for the shingle used.
The rafter fixes were NEVER a part of the original contract, and are therefore NEVER going to be included under the reroof monies previously collected.
The amount of $350 is an extremely low charge for the fixes which were done.
There is no discount available on the rafter fixes.
In order to resolve the monies owed to us by this homeowner, MARS Roofing will allow a small amount of time for payment before using all the legislation in place designed to protect contractors rights.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
It is true that I am out of country on a business trip, which I informed Mars Roofing before leaving the country. The payment check had been cut and my [redacted] has it. She, the other homeowner, is in the Houston area.When my [redacted] was contacted for payment of the second contract, she made an appointment to meet with [redacted] to deliver the check. However, we found that Mars Roofing did not gain access at all to perform the repair. Mars Roofing had contacted me both via email and phone to gain contact information of the current tenant, so that they could have access to the attic to repair the rafter. Since they fail to show up at the appointment time they made with the tenant, now they are saying that they repair the roof from the outside, which makes me think that this should be done before the re-roofing, which I had pointed out to the roofer before the re-roof.With the concern of not understanding the repair done on the roof or rafter and question about how they could perform the repair without gaining access to the attic, I called [redacted] that day to inquire about the repair. All he told me is that 4 sheets of plywood were replaced, which is what I have asked the roofer to do before reroofing and then rudely demanded for payment and threatened me with legal actions.Mars Roofing kept mentioning about the law that are in place to protect contractors’ rights, but I, as a consumer, had asked nothing but honest opinion from the beginning from this so called trusted roofing company. Consumer had a question about the work contracted to perform, the contractor should spend sometime to explain what was done to the property, especially when there are discrepancies on how the job was performed.As stated before, I had no problem paying $[redacted] in full, even when there was question about the roofing job.  I have been nothing but patience and understanding. As long as there is a valid reason for me to pay for the work, I will pay. But [redacted] of Mars Roofing did not spend time to explain what was done. Rather he threatened me for payment.Mars Roofing’s business ethics is in question. I could agree with Mars Roofing to exam the rafter fix first before payment. However, I will not be back in the country until the end of the month. Just a suggestion for Mars Roofing, maybe a better communication and a little more patience with your customer could avoid a lot of extra work, thus gain happy customers and good reputation. 
Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I could have my [redacted] to pay for the work. However, I will not accept the response until I exam the work to make sure they have done what they say they have.
For future reference, Mars Roofing could have a little more patience with their customers. This could avoid a lot of extra work.
Please have Mars Roofing contact my [redacted] to arrange delivery of the payment.Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
According to the tenant, the appointment was made but the contractor never showed up for the appointment.
 
When I called [redacted] inquiring about the repair, he told me that the contractor replace 4 sheets of decking. He did not explain much other than that. And he was extremely rude to ask for payment and threaten me for money.
 
I have paid $[redacted] in full, why would I withhold $350 if there is a good reason for me to pay for the job?
 
The sag situation was pointed to [redacted] when I asked for quote and again pointed out to [redacted] before the contractor put the new shingles on that area and again before the contractor finished the roofing job. Mars Roofing did not address my concerns and the issue that I originally contracted them for when they had an opportunity to do it. Instead, they ignored my numerous requests for replacing the decking to fix the sag, and now they ask me to pay extra money for the job they should have done before they put on the new shingles.
 
Again, I believe the work is not a new job; it is a fix-up for Mars Roofing’s mistake. No payment should be made for Mars Roofing to fix their own mistake.
 
In addition, Mars Roofing had ripped off the brand new roof/shingles; they have damaged the integrity of the new roof. This act was never contracted. The fix should be done from the inside, otherwise they should discuss with the home owner to obtain permission before ripping off my new roof.
Regards,[redacted]
[redacted]

As the last response from the homeowner is just a rehash of previously addressed questions and unwarranted comments, there is really no need to continue with this exercise in futility.
MARS previous responses should be reread by this homeowner because a level of understanding has been offered and it is being ignored.
The rafter work has been completed and the monies are now past due.
Regardless of any misconstrued beliefs on behalf of the homeowner, there is no agreement to further delay MARS seeking legal relief in this matter, except immediate restitution of the monies owed.

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