John Q Wine & Liquor

Review: PURCHASED A BOTTLE OF PINA COLADA BICARDI MIX, WHICH WAS BAD OR CONTAMINATED....NO ONE COULD DRINK IT, AND JUST THE TASTE MADE ME NAUSEOUS.....RETAILER AT FIRST DENIED SELLING IT TO ME, THEN WHEN I SHOWED HIM THE CHARGE ON MY CREDIT CARD, CALLED HIS BOSS, WHO SAID THAT IT WA THE MANUFACTURERS PROBLEM, AND REFUSED TO MAKE GOOD ON IT....I TOLD HIM I PURCHASED IT THERE, AND IT WAS HIS RESPONSIBILTY, BUT HE REFUSED TO REFUND PURCHASE PRICEDesired Settlement: Would like this merchant taken to task for this behavior....the employee "[redacted]" after firstdenying I bought the product there, then said it "was opened" to which I replied how would I know that it was bad, without opening it...besides ruining that phase of Thanksgiving dinner, I am now insulted by a dishonest merchant....

Business

Response:

[redacted] purchased a Bacardi Light Pina Colada infused with Coconut Water (with 11.5% alcohol by volume) from [redacted] He later returned with approximately half of the contents of the bottle and requested to return the item alleging the bottle was spoiled. The sales staff on duty at the time, [redacted] visually inspected the bottle for settlements and potential contaminants and smelled the contents of the bottle to verify that the beverage is not spoiled. He denied [redacted]'s request to return the item, and suggested that [redacted] contact the manufacturer to request a refund.