auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px;">I am sending you this in response to complaint # ***I understand that this complaint was filed by *** ***I have been trying to get in touch with her about my invoice for quite some time nowShe does not answer calls from me or e-mailsShe will not give me the chance to explain my bill so I guess I will have to explain it to youThe original estimate that I gave her was not for the entire job that she wanted doneI told her that in the beginningShe kept adding more work to the projectIn my estimate I show installation of a ceiling in rooms, I ended up doing roomsI also was only supposed to do framing and drywall work in one of the rooms, I ended up doing the 3rd room as wellMy estimate does not show anything about painting eitherI ended up painting her entire basementI also did other work as wellShe shows my first invoice, but not my secondI tried to help remedy this issue by cutting my bill about percentI would be more than happy to discuss this with her and work this out but she is unresponsive to me.
Please feel free to contact me at any time
Regards,
I have read the recent response from ***Wow! As a
professional I will only speak of the truth and the facts that I haveFirst of
all, my estimate speaks for itselfI never said that everything was included
in this estimateI could have had the work quoted on my original estimate done
by Christmas or shortly thereafterThe additional work is what caused this
project to run onFrom day one I told her that I was not capable of doing the
texture workThis is a process that I have no experience with and I told her
that she would have to find someone else to do that workI also never said
that I had replaced the water valveYes it was in my quote just not completed
That is why it is not included on my invoiceShe said that I only did
ceilings in rooms which I have already stated that I did roomsShe said
that I went through her personal belongings to find white paint to do a repair
I am a professionalI would never go through a customer’s personal belongings
I had some leftover paint from another project that I used for the repair free
of chargeIn one of my last e-mails I sent her, I stated that I needed to come
back and finish the windows and install the last doorI wanted to complete
this before her party but she did not give me the opportunityShe also states
that the stain on the windows is now running down the outside of the houseI
find this hard to believe since the staining work was done on the inside of the
windowsThe outside of the windows are aluminum cladIn the complaint that
she filed with Home Advisor (see attached document) she states that “the
contract does not include a lot of the work”She also states that she “does
not want to see or talk to him again”In my response to this complaint I told
Home Advisor that I was willing to work with her to help resolve this issue the
same as I have told youShe has never come back to me with any sort of
response to my effortsI am more than willing to work with her to help resolve
this issue but she should be willing to do the sameThere is no reason why we
cannot work together on a resolution to this issue.
Thanks,
***
auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px;">I am sending you this in response to complaint # ***I understand that this complaint was filed by *** ***I have been trying to get in touch with her about my invoice for quite some time nowShe does not answer calls from me or e-mailsShe will not give me the chance to explain my bill so I guess I will have to explain it to youThe original estimate that I gave her was not for the entire job that she wanted doneI told her that in the beginningShe kept adding more work to the projectIn my estimate I show installation of a ceiling in rooms, I ended up doing roomsI also was only supposed to do framing and drywall work in one of the rooms, I ended up doing the 3rd room as wellMy estimate does not show anything about painting eitherI ended up painting her entire basementI also did other work as wellShe shows my first invoice, but not my secondI tried to help remedy this issue by cutting my bill about percentI would be more than happy to discuss this with her and work this out but she is unresponsive to me.
Please feel free to contact me at any time
Regards,
I have read the recent response from ***Wow! As a
professional I will only speak of the truth and the facts that I haveFirst of
all, my estimate speaks for itselfI never said that everything was included
in this estimateI could have had the work quoted on my original estimate done
by Christmas or shortly thereafterThe additional work is what caused this
project to run onFrom day one I told her that I was not capable of doing the
texture workThis is a process that I have no experience with and I told her
that she would have to find someone else to do that workI also never said
that I had replaced the water valveYes it was in my quote just not completed
That is why it is not included on my invoiceShe said that I only did
ceilings in rooms which I have already stated that I did roomsShe said
that I went through her personal belongings to find white paint to do a repair
I am a professionalI would never go through a customer’s personal belongings
I had some leftover paint from another project that I used for the repair free
of chargeIn one of my last e-mails I sent her, I stated that I needed to come
back and finish the windows and install the last doorI wanted to complete
this before her party but she did not give me the opportunityShe also states
that the stain on the windows is now running down the outside of the houseI
find this hard to believe since the staining work was done on the inside of the
windowsThe outside of the windows are aluminum cladIn the complaint that
she filed with Home Advisor (see attached document) she states that “the
contract does not include a lot of the work”She also states that she “does
not want to see or talk to him again”In my response to this complaint I told
Home Advisor that I was willing to work with her to help resolve this issue the
same as I have told youShe has never come back to me with any sort of
response to my effortsI am more than willing to work with her to help resolve
this issue but she should be willing to do the sameThere is no reason why we
cannot work together on a resolution to this issue.
Thanks,
***