John R. Gleba

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Unfortunately this is a case of a client that just does not want to pay a valid bill to our office First of all, this client was not charge any "up front" fees He was charged for services after they were rendered and completed, completely in line with the service agreement he signed After completing work for removing items from his credit report, this client decided he didnt want to pay the bill I invited him many times to discuss his bill with me directly, or to even come to the office and meet in person He has refused or ignored that invitation several times This client clearly stated to me that if we did not waive his bill, he would file a complaint We advised him that the bill is valid and he could either: Pay the bill Provide and documentation that the invoice is incorrect, and we will correct itHe has refused to do either of those and continued to threaten us with a complaint if we did not make his bill "go away" We have the customers credit reports to prove that the bill is correct We also have the email exchanges where he offered to give us a good review if we would waive his bill This is a complete hoax of a complaint

Ms***,I am terribly sorry that you have chosen this manner to address any concerns that you might have I have reviewed your case extensively and found that everything that occurred is 100% in accordance with our service agreements with you Regarding your invoice, I invite you to
come directly to the office and I will happily review your "before" and "after" credit reports with you If there is any discrepancy with what we are showing removed, and what you are showing removed, then I will happily make any necessary adjustments, however I have reviewed your case/invoice and I find them to be 100% correct By the credit report that you provided from your Equifax monitoring service, dated 1/13/2017, our results are accurate Our service agreements also state very clearly that clients will be responsible for postage charges and credit reports where necessary So this is not something that I consider to be a valid complaint Those are not fees that are paid to us, and as Im sure you realize, it is not possible to perform credit services without a credit report All clients are responsible to provide their own credit report.My offer still stands If you would like to come to the office and sit down with me to review your invoice, I will happily do so In the interest of resolving this dispute, should you choose to do so, I will agree to waive all late fees that have accrued on your invoice If you should choose not to, all late will will remain and continue to accrue.Please let me know how you would like to proceed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Attached is the email *** requested as well as the string of emails back and forth from my husband and ***Although I accept the offer he has made but still feel that he acted unprofessionally and would never use his services or recommend him to anyone I knowRegards,

To address this complaint, we must first understand that ***'s husband, *** *** is a very recent client He was so satisfied with our services, that he wanted us to help his wifePursuant to our clearly defined process, we evaluated her case free of charge and advised that we would be
able to help At that point *** said he needed to speak with his wife and figure out a time to schedule He called us back several days later and scheduled the appointment for 2/at 10:30am At approx 10:on the day of the appointment, my office called to inquire why they were not here I was advised by *** that they would not be able to make it, and "he thought he sent an email to advise us" I informed him that an email had not been received by us I started to inquire about when the email was sent, and *** began to get defensive I did my best to side step the issue and ask what they intended to do, since I didnt get an email He was very dismissive and stated "we will let you know" I informed *** that we typically assess a $fee for a "no show" for a scheduled appointment *** immediately began cursing and saying " F that" im not paying that To which I advised him that I will then not re-schedule them *** became very abusive at that point and hung up the phone The email exchanges that occurred after the phone conversation, were initiated by Mr *** Not the other way around I am happy to provide the first email to corroborate this We charge a "no-show or cancellation w less than 24hrs notice" fee, same as most professional office This is not an "enrollment consultation" charge, as Ms*** is suggesting I also do not believe *** sent us an email to cancel the appointment I would ask him to produce that email Not that it would matter, per our policy Cancelling an appointment minutes prior, does still result in that charge, but I probably would have waived it I merely am suggesting that Mr *** is not even being honest about that either I will make an offer that if *** can produce this email that he supposedly sent at 9:on the morning of 2/29, clearly indicating that they were cancelling the appointment, I will happily waive the fee For a previous customer, who obviously thought so much of our work that he wanted us to help his wife, to now be so indignant over a very small, yet very legitimate fee, is very troubling We have policies and procedures the same as any professional office and we have a right to adhere to them My office has not contacted the ***'s about this issue at all The only communication since that phone call, has been us responding to ***'s nasty emails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately this is a case of a client that just does not want to pay a valid bill to our office.  First of all, this client was not charge any "up front" fees.  He was charged for services after they were rendered and completed, completely in line with the service agreement he signed....

 After completing work for removing items from his credit report, this client decided he didnt want to pay the bill.  I invited him many times to discuss his bill with me directly, or to even come to the office and meet in person.  He has refused or ignored that invitation several times.  This client clearly stated to me that if we did not waive his bill, he would file a complaint.  We advised him that the bill is valid and he could either:  1.  Pay the bill2.  Provide and documentation that the invoice is incorrect, and we will correct itHe has refused to do either of those and continued to threaten us with a complaint if we did not make his bill "go away".  We have the customers credit reports to prove that the bill is correct.  We also have the email exchanges where he offered to give us a good review if we would waive his bill.  This is a complete hoax of a complaint.