Initial Business Response /* (1000, 11, 2015/06/18) */
This account has been rectified. There is too much personal information from the client to put on the website. I have sent in the information through email.
Initial Consumer Rebuttal /* (2000, 17, 2015/06/30)...
*/
[redacted] Fri, Jun 26, 2015 at 1:07 AM
Reply-To: [redacted]
To: [redacted]
Everything has been resolved to the satisfaction of all. Please close this case so that no further action is taken against the business.
Thank you,
[redacted]
September 21, 2016 Case #[redacted]Consumer: Margarita [redacted]Case Opened 09/14/2016Ms. [redacted] signed her daughter Ruth [redacted] into our Introductory, Modeling-FCP program on 9/11/2016.Ms. [redacted] never cancelled her contract. She reached out to the Revdex.com and never contacted...
us. This is the first we are hearing about her dissatisfaction. We have reached out to her twice, left her voicemails and she has not responded. Ms. [redacted] contacted John Robert Powers-Chicago by inquiring through an ad on Facebook about our services. On September 10, 2016, at 2pm, Ms. [redacted] along with her child’s Uncle and her child attended a John Robert Powers seminar explaining the history of John Robert Powers, who we are, what we do, and the procedure to follow. Ms. [redacted] was given written information which included details of our services, a few of our many success stories and the fees for our services.Ms. [redacted]’ complaint states that, “they make you turn off your Phone I’m guessing to search the things they are saying ain’t truth…” We ask that the phones are turned off in the seminar so the Director is not interrupted by cell phones ringing and those that want to be there can hear the Director without interruption.Ms. [redacted] was asked to “go home and read the packet from cover to cover”. Ms. [redacted] was contacted later that evening. One of the first questions we asked is “Did you read the packet of information that was sent home?” Since the answer was “yes” after further conversation an appointment was scheduled for the following day. Ms. [redacted] was scheduled to move forward.The program Ms. [redacted] registered her child in was for a total cost of $1600. $1100 for the program fee, $500 for the Non-Refundable Registration fee. This is not a pay as you go program. Ms. [redacted] could not afford to pay for the program in full. We graciously gave her a payment plan that would allow her child to attend her rehearsal(s)/Showcase.In Ms. [redacted]’ complaint she states she gave $600 for payment and $50 for tax. Ms. [redacted] paid $650. $550 on her card and $100 on her child’s uncle’s card. Owing a balance of $950. Ms. [redacted] received a Payment Schedule that she initialed and agreed to.Ms. [redacted] stated, “I search them up cause a friend told me they were a scam and that she went thru it and all they did for her to pay and pay for basic training I just want to end my contract with them cause they got my card number where they can take my money out”.Anyone can write or say anything on the internet. We pride ourselves in the fact that we have an A+ rating with the Revdex.com and we work very hard to maintain that rating.Ms. [redacted]’ desired Settlement, “I just want to end my contract with them.”We accept this as her cancellation letter and we will no longer charge her account and release her from her obligation, which we would have done if she had contacted us directly.
Initial Business Response /* (1000, 11, 2015/06/18) */
This account has been rectified. There is too much personal information from the client to put on the website. I have sent in the information through email.
Initial Consumer Rebuttal /* (2000, 17, 2015/06/30)...
*/
[redacted] Fri, Jun 26, 2015 at 1:07 AM
Reply-To: [redacted]
To: [redacted]
Everything has been resolved to the satisfaction of all. Please close this case so that no further action is taken against the business.
Thank you,
[redacted]
September 21, 2016 Case #[redacted]Consumer: Margarita [redacted]Case Opened 09/14/2016Ms. [redacted] signed her daughter Ruth [redacted] into our Introductory, Modeling-FCP program on 9/11/2016.Ms. [redacted] never cancelled her contract. She reached out to the Revdex.com and never contacted...
us. This is the first we are hearing about her dissatisfaction. We have reached out to her twice, left her voicemails and she has not responded. Ms. [redacted] contacted John Robert Powers-Chicago by inquiring through an ad on Facebook about our services. On September 10, 2016, at 2pm, Ms. [redacted] along with her child’s Uncle and her child attended a John Robert Powers seminar explaining the history of John Robert Powers, who we are, what we do, and the procedure to follow. Ms. [redacted] was given written information which included details of our services, a few of our many success stories and the fees for our services.Ms. [redacted]’ complaint states that, “they make you turn off your Phone I’m guessing to search the things they are saying ain’t truth…” We ask that the phones are turned off in the seminar so the Director is not interrupted by cell phones ringing and those that want to be there can hear the Director without interruption.Ms. [redacted] was asked to “go home and read the packet from cover to cover”. Ms. [redacted] was contacted later that evening. One of the first questions we asked is “Did you read the packet of information that was sent home?” Since the answer was “yes” after further conversation an appointment was scheduled for the following day. Ms. [redacted] was scheduled to move forward.The program Ms. [redacted] registered her child in was for a total cost of $1600. $1100 for the program fee, $500 for the Non-Refundable Registration fee. This is not a pay as you go program. Ms. [redacted] could not afford to pay for the program in full. We graciously gave her a payment plan that would allow her child to attend her rehearsal(s)/Showcase.In Ms. [redacted]’ complaint she states she gave $600 for payment and $50 for tax. Ms. [redacted] paid $650. $550 on her card and $100 on her child’s uncle’s card. Owing a balance of $950. Ms. [redacted] received a Payment Schedule that she initialed and agreed to.Ms. [redacted] stated, “I search them up cause a friend told me they were a scam and that she went thru it and all they did for her to pay and pay for basic training I just want to end my contract with them cause they got my card number where they can take my money out”.Anyone can write or say anything on the internet. We pride ourselves in the fact that we have an A+ rating with the Revdex.com and we work very hard to maintain that rating.Ms. [redacted]’ desired Settlement, “I just want to end my contract with them.”We accept this as her cancellation letter and we will no longer charge her account and release her from her obligation, which we would have done if she had contacted us directly.