Mr [redacted] originally came in on December 3rd to purchase a vehicleAt that date, we were unable to agree on the terms at hand and Mr [redacted] decided to come in at a later dateHe asked that we hold the vehicle until that date and at this point he was informed that the vehicle could not be held unless there was a deposit placed on the vehicle, our company policyHe mentioned that he would not be able to place a deposit but would come backUnfortunately, the vehicle was sold the day prior to his appointment due to the fact that he had not placed a deposit to hold the vehicleHere at Benson Hyundai, we strive for excellence and our customer’s satisfaction is always a top priorityWe are more than willing to help the customer into another similarly priced vehicleIn order to restore his faith in our dealership, we are willing to help Mr [redacted] by matching his down payment up to $Please contact us at your earliest convenience to browse our inventory
*** *** original purchased his vehicle on December 31st, On this date it was agreed that we would cut a check in his name to
pay for the last three months of his lease paymentsThis process usually take our office anywhere from 7-business daysUnfortunately, it was process at the latter day due to the New Year’s holidayWe apologize if this has caused any inconvenience to the customerAs of today, January 14th, 2016, the check has been picked up by the customer and his leased vehicle has been driven to the Infinity dealership in *** and returned on behalf of the customerHe will still have to sign lease tudocuments at Infinity at his convenienceAlso, we have noted his credit for maintenance in his service department file to be used at our location at his convenience
Complaint ID: *** Consumer info: *** ***
href="mailto:[email protected]">*** I would like to take this moment to apologize to Ms*** for not responding to her complaint in a timely mannerPlease know that here at Benson Hyundai our commitment to excellence begins from the moment you walk in our doorsWe strive for excellence and our customer’s satisfaction with their purchase is one of our top prioritiesIn the case of Ms***, she purchased an Infinity Qon 07/that was sold to her at wholesale price as the car was about to be sent to auction within the next weekMs*** came in on 07/we offered to buy the vehicle back or to trade her in to a similarly priced vehicleAs of this response, a check has been cut in the amount of $and overnighted to refund her the full amount she paid for the vehicle as well as compensation for the trouble she has confrontedShe has received the check and this matter is now resolvedFedEx tracking number: ***
I would like to take this moment to apologize for the manner in which Ms. [redacted] feels her deal was handled. Please know that here at Benson Hyundai our commitment to excellence begins from the moment you walk in our doors. In the case of Ms. [redacted], as she is a South Carolina resident, all of her title work had begun being processed as SC title work. Days later when she changed her mind and purchased another vehicle, we were informed that the vehicle was to be titled in another state. This confusion led to the delay in registering the vehicle. Since the complaint has been filed in your office, Ms. [redacted]’s new vehicle has been titled in her requested state and all communication issues have been resolved. As a measure to restore her faith in out dealership, we would like to offer her a year of free maintenance. This offer includes three (3) free oil changes and one (1) tire rotation. We thank her for her business and we look forward to serving her soon. [redacted] General Manager
Mr. [redacted] originally came in on December 3rd to purchase a vehicle. At that date, we were unable to agree on the terms at hand and Mr. [redacted] decided to come in at a later date. He asked that we hold the vehicle until that date and at this point he was informed that the...
vehicle could not be held unless there was a deposit placed on the vehicle, our company policy. He mentioned that he would not be able to place a deposit but would come back. Unfortunately, the vehicle was sold the day prior to his appointment due to the fact that he had not placed a deposit to hold the vehicle. Here at Benson Hyundai, we strive for excellence and our customer’s satisfaction is always a top priority. We are more than willing to help the customer into another similarly priced vehicle. In order to restore his faith in our dealership, we are willing to help Mr. [redacted] by matching his down payment up to $500. Please contact us at your earliest convenience to browse our inventory.
Mr [redacted] originally came in on December 3rd to purchase a vehicleAt that date, we were unable to agree on the terms at hand and Mr [redacted] decided to come in at a later dateHe asked that we hold the vehicle until that date and at this point he was informed that the vehicle could not be held unless there was a deposit placed on the vehicle, our company policyHe mentioned that he would not be able to place a deposit but would come backUnfortunately, the vehicle was sold the day prior to his appointment due to the fact that he had not placed a deposit to hold the vehicleHere at Benson Hyundai, we strive for excellence and our customer’s satisfaction is always a top priorityWe are more than willing to help the customer into another similarly priced vehicleIn order to restore his faith in our dealership, we are willing to help Mr [redacted] by matching his down payment up to $Please contact us at your earliest convenience to browse our inventory
*** *** original purchased his vehicle on December 31st, On this date it was agreed that we would cut a check in his name to
pay for the last three months of his lease paymentsThis process usually take our office anywhere from 7-business daysUnfortunately, it was process at the latter day due to the New Year’s holidayWe apologize if this has caused any inconvenience to the customerAs of today, January 14th, 2016, the check has been picked up by the customer and his leased vehicle has been driven to the Infinity dealership in *** and returned on behalf of the customerHe will still have to sign lease tudocuments at Infinity at his convenienceAlso, we have noted his credit for maintenance in his service department file to be used at our location at his convenience
Complaint ID: *** Consumer info: *** ***
href="mailto:[email protected]">*** I would like to take this moment to apologize to Ms*** for not responding to her complaint in a timely mannerPlease know that here at Benson Hyundai our commitment to excellence begins from the moment you walk in our doorsWe strive for excellence and our customer’s satisfaction with their purchase is one of our top prioritiesIn the case of Ms***, she purchased an Infinity Qon 07/that was sold to her at wholesale price as the car was about to be sent to auction within the next weekMs*** came in on 07/we offered to buy the vehicle back or to trade her in to a similarly priced vehicleAs of this response, a check has been cut in the amount of $and overnighted to refund her the full amount she paid for the vehicle as well as compensation for the trouble she has confrontedShe has received the check and this matter is now resolvedFedEx tracking number: ***
Complaint ID: [redacted] Consumer info: Ms. [redacted] [redacted]...
I would like to take this moment to apologize for the manner in which Ms. [redacted] feels her deal was handled. Please know that here at Benson Hyundai our commitment to excellence begins from the moment you walk in our doors. In the case of Ms. [redacted], as she is a South Carolina resident, all of her title work had begun being processed as SC title work. Days later when she changed her mind and purchased another vehicle, we were informed that the vehicle was to be titled in another state. This confusion led to the delay in registering the vehicle. Since the complaint has been filed in your office, Ms. [redacted]’s new vehicle has been titled in her requested state and all communication issues have been resolved. As a measure to restore her faith in out dealership, we would like to offer her a year of free maintenance. This offer includes three (3) free oil changes and one (1) tire rotation. We thank her for her business and we look forward to serving her soon. [redacted] General Manager
Please withdraw my complaint #[redacted]. I asked a senior member of the dealership to intervene and he did so.
thank you
[redacted]
Mr. [redacted] originally came in on December 3rd to purchase a vehicle. At that date, we were unable to agree on the terms at hand and Mr. [redacted] decided to come in at a later date. He asked that we hold the vehicle until that date and at this point he was informed that the...
vehicle could not be held unless there was a deposit placed on the vehicle, our company policy. He mentioned that he would not be able to place a deposit but would come back. Unfortunately, the vehicle was sold the day prior to his appointment due to the fact that he had not placed a deposit to hold the vehicle. Here at Benson Hyundai, we strive for excellence and our customer’s satisfaction is always a top priority. We are more than willing to help the customer into another similarly priced vehicle. In order to restore his faith in our dealership, we are willing to help Mr. [redacted] by matching his down payment up to $500. Please contact us at your earliest convenience to browse our inventory.