Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] In my original complaint I was specific only about the patio I mentioned there were other issues Since John Welch does not want to rectify the problem, I want to make full disclosure as to the other issues1) RGE was never called for a stake out Since at one time there was a near gas explosion due to gas lines in the patio area, I was very uncomfortable with this omission2) I was told I could have a certain border for the patio only to find out that to get the right pavers, too many pallets would have to be ordered This should have been known ahead of time3) The front sidewalk was to be the herringbone pattern which I was set on having When I came out I found the installers had decided against it without even asking me I intervened and they resumed with the herringbone pattern4) I was told that the concrete step that was attached to the foundation would be sawed off Instead, the workers were trying to break it off with a Bobcat The house rocked Again, I intervened and they turned to sawing it off5) Since the old front sidewalk was removed, landscaping was needed I was told that the new seed would be covered It was not Consequently the birds ate the seed and the grass that spring was very sparse I never complained about this One of the Company's landscapers noticed it, and OFFERED to it They did and the lawn came up beautifully6) Railings were to be installed on the front stoop They were supposed to be functional (able to be leaned on for support) and aluminum They were cheap steel and were installed very loosely I asked to have them replaced with better railings saying that I would pay the difference between the two, but didn't think I should be charged labor After months of waiting to hear from John I gave up and got them through another landscaper 7) Forty-five degree angle pavers were put on the front stoop making it impossible to properly install new railings 8) When I noticed ants making hills in the patio I called to have it fixed Common sense told me this shouldn't be happening to a new patio Three landscapers confirmed this As far as John being "happy" to come look at it, his landscaper DID look at it, took pictures of it and reported it back to John who refused to rectify it I was told by the other landscapers that the polymeric sand was not installed properlyI don't understand how a company can claim no wrongdoing when their designer was fired because of the job done at my house AND another client's of John WelchRegarding the reputation of this company, the lack of responsiveness and the work speaks for itself
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] In my original complaint I was specific only about the patio I mentioned there were other issues Since John Welch does not want to rectify the problem, I want to make full disclosure as to the other issues1) RGE was never called for a stake out Since at one time there was a near gas explosion due to gas lines in the patio area, I was very uncomfortable with this omission2) I was told I could have a certain border for the patio only to find out that to get the right pavers, too many pallets would have to be ordered This should have been known ahead of time3) The front sidewalk was to be the herringbone pattern which I was set on having When I came out I found the installers had decided against it without even asking me I intervened and they resumed with the herringbone pattern4) I was told that the concrete step that was attached to the foundation would be sawed off Instead, the workers were trying to break it off with a Bobcat The house rocked Again, I intervened and they turned to sawing it off5) Since the old front sidewalk was removed, landscaping was needed I was told that the new seed would be covered It was not Consequently the birds ate the seed and the grass that spring was very sparse I never complained about this One of the Company's landscapers noticed it, and OFFERED to it They did and the lawn came up beautifully6) Railings were to be installed on the front stoop They were supposed to be functional (able to be leaned on for support) and aluminum They were cheap steel and were installed very loosely I asked to have them replaced with better railings saying that I would pay the difference between the two, but didn't think I should be charged labor After months of waiting to hear from John I gave up and got them through another landscaper 7) Forty-five degree angle pavers were put on the front stoop making it impossible to properly install new railings 8) When I noticed ants making hills in the patio I called to have it fixed Common sense told me this shouldn't be happening to a new patio Three landscapers confirmed this As far as John being "happy" to come look at it, his landscaper DID look at it, took pictures of it and reported it back to John who refused to rectify it I was told by the other landscapers that the polymeric sand was not installed properlyI don't understand how a company can claim no wrongdoing when their designer was fired because of the job done at my house AND another client's of John WelchRegarding the reputation of this company, the lack of responsiveness and the work speaks for itself