John Wilcox Plumbing and Heating, LLC

This letter is to respond to your Revdex.com complaint# [redacted] regarding service our company recently gave you in your home. Ihave fully refunded your insurance deductible of $100.We want to give every customer quality service. We want to perform your repairs. When you called and you stated that...

youneeded it right away, the technician felt your pain. He postponed another appointment to rush to your home within one hourof your call.At your home the technician cited three repairs being needed. 1. Clogged chimney — symptom: melted blue and red plasticmarkers above your water heater. 2. Leaking supply lines which do not meet code. Code requires 18” of rigid waterproofpiping such as copper or brass. You had temporary braided hoses which had failed and were leaking above the water heaterand onto the dielectric nipples and then onto the floor, 3. The tech recommended a new water heater and obtained approvalto replace it from your insurance company.The insurance company approved the water heater replacement. They covered most of the parts and labor associated withthe repair. What they did not cover was the clogged flue, remedying code violations on your current water heater, anddisposal. They considered this maintenance. The representative stated what your policy covered and you got mad at ourcompany. We have nothing to do with what type olinsurance you have purchased and what it covers.We do have complete control on the quality of our repairs, and diagnosis. We apologize for not meeting your expectations.We have issued a full refund.SincerelyMaster Plumber