Sign in

John Wiley & Sons, Inc.

Sharing is caring! Have something to share about John Wiley & Sons, Inc.? Use RevDex to write a review
Reviews John Wiley & Sons, Inc.

John Wiley & Sons, Inc. Reviews (4)

Horrible customer service. I called their 800-434-3433 OPT 3 number and tried the other numbers on the statement and all I got was a computer saying they will call me back in 24-hours...and no callback. Just horrible. I received a statement from them with not titles and no department name or number. There is no way I can verify the statement is accurate. I email and still awaiting a response. This is just bad business.

Review: A book published by Wiley and Sons ("Wiley GAAP 2012") contains an advertisement "Buy this Book. Get the ebook Free!".

After acquiring the book and attempting to redeem the proper code, the publisher refused to provide the promised ebook on the premise that it's outdated.

The deadline for redeeming the ebook code cannot be found on the offer for the ebook or on the cover of the book.

The assertion that the book it outdated is nonsense since the majority of the material in the book is consistently recycled from edition to edition. Furthermore, [redacted] sells CD editions of the 2012 ebook for over $100.

The refusal to provide an e-book to customers who paid for the book (and ebook) is shameful and misleading.Desired Settlement: I would like a promised ebook, a CD with the book or $104.50 (the price of a CD for the Wiley GAAP 2002 ebook sold on [redacted])

Review: On or about 20 August 2013 I emailed Wiley customer service about a book I was thinking about buying. I already have Wiley's 4 volume set of CPA exam reviews and saw the 2013-2014 Volume2: Problems and Solutions advertised. I asked in the e-mail if the questions were the same as those in the books I already have. '[redacted]' responded that "The 2013-2014 book vol 2 is not going to have the exact same questions as the books with the 4 volume set., The information will be similar content but you wont find a question in your 4 vol set that is in the vol 2 of the 2013-2014 that would be the same or word for word." This was a flat-out LIE.

I purchased the book new from a third party based on her statement. The questions are the SAME as those in the books I already have.

I asked via email for Wiley to refund my money, as the book packaging has been opened and is no longer 'new' and can't be returned. [redacted] refused to refund my money, and instead offered to replace the book with books I already have, or books that I can't use. I told her I wanted only a refund, since I purchased the book based on her lie. She still refused to refund my money.Desired Settlement: Send me $50.60 to the address above.

Review: I bought a computer program from this company and it does not work as advertised. It doesn't work on my IOS device and it keeps kicking me out of the program. I have tried for the last year to get it fixed and they keep telling me they can't. I want it fixed or a refund.Desired Settlement: I want to use the product for the book and study options but if it logs me out its worthless. Fix it or refund me.

Business

Response:

I contacted [redacted] via email and offered to refund him on his purchase of WileyPLUS. I explained that if he accepted a refund it would mean that he would no longer have access to the system. I am awaiting a response from him before proceeding.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

They have offered me a refund for their product. As long as they are willing to refund me the full amount and taxes I will be satisfied.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Hello,

Check fields!

Write a review of John Wiley & Sons, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

John Wiley & Sons, Inc. Rating

Overall satisfaction rating

Address: 10475 Crosspoint Boulevard, Indianapolis, Indiana, United States, 46256

Phone:

Show more...

Web:

This website was reported to be associated with John Wiley & Sons, Inc..



Add contact information for John Wiley & Sons, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated