A residential re-roof was completed on my home 05/18/by Let It Rain Roofing (company) and included a 10-year warranty against faulty workmanshipOn 11/20/my son contacted the company to schedule an appointment for a company representative to come to my home and replace a missing shingleVia text, my son conversed with a company representative who said â Thatâ s a desert tan shingle and Iâ ll be there tomorrowThereâ s no excuse for that thing blowing upIâ ll fix it as a courtesy.â The company representative stated that he would be at my home at 10AM on 11/21/(which my son agreed to, via text) On 11/21/at 10:20AM my son contacted the company to inquire as to when they may arrive to complete the repairImmediately, the representative became hostile, used obscene and vulgar language, and was extremely rude against my sonâ s inquiryThe representative further stated that he would not be able to make the appointmentMy son told the company representative that the representativeâ s response was completely inappropriate and he would not continue any further dialogue with the representativeSoon after, the company representative contacted my son, via text, and accused my son of getting â nastyâ with the representativeThen the company representative stated that he would have an employee repair the faulty workmanship on 11/24/between 12PM â 4PMMy son did not reply to the representativeâ s text In summary, the company failed to keep its scheduled appointment and failed to contact my son prior to the appointment notifying my son that the representative would not be able to keep the appointmentThe average consumer would expect this of any respectful companyWhen my son did contact the company (11/21/at 10:20AM), the representative failed to apologize for his actions and again was extremely belligerentOur complaint is that Let It Rain Roofing delivers extremely poor and rude customer service in an unprofessional mannerThe response from the company representative was aggressive and demonstrated that Let It Rain Roofing is not committed to the highest standards of business conduct I am not asking for any reimbursement or repair from this company on this issueI would only like it to be known the type of business this company represents and the services it providesEven if the company representative was having a â bad dayâ , this is no excuse for the representative to treat his customers in this manner
I contacted this company as I needed the front half of my tile roof redoneMr [redacted] came out and said he'd send me an estimate, which turned out to be reasonableAfter talking to so many companies I became quite informed about roofing; not enough that I'd attempt to do it myself...hahaha I emailed Mr [redacted] twice with a few questions and never heard from him againThat isn't a good way to do business and the likelihood of me referring him is not at all
A residential re-roof was completed on my home 05/18/by Let It Rain Roofing (company) and included a 10-year warranty against faulty workmanshipOn 11/20/my son contacted the company to schedule an appointment for a company representative to come to my home and replace a missing shingleVia text, my son conversed with a company representative who said â Thatâ s a desert tan shingle and Iâ ll be there tomorrowThereâ s no excuse for that thing blowing upIâ ll fix it as a courtesy.â The company representative stated that he would be at my home at 10AM on 11/21/(which my son agreed to, via text) On 11/21/at 10:20AM my son contacted the company to inquire as to when they may arrive to complete the repairImmediately, the representative became hostile, used obscene and vulgar language, and was extremely rude against my sonâ s inquiryThe representative further stated that he would not be able to make the appointmentMy son told the company representative that the representativeâ s response was completely inappropriate and he would not continue any further dialogue with the representativeSoon after, the company representative contacted my son, via text, and accused my son of getting â nastyâ with the representativeThen the company representative stated that he would have an employee repair the faulty workmanship on 11/24/between 12PM â 4PMMy son did not reply to the representativeâ s text In summary, the company failed to keep its scheduled appointment and failed to contact my son prior to the appointment notifying my son that the representative would not be able to keep the appointmentThe average consumer would expect this of any respectful companyWhen my son did contact the company (11/21/at 10:20AM), the representative failed to apologize for his actions and again was extremely belligerentOur complaint is that Let It Rain Roofing delivers extremely poor and rude customer service in an unprofessional mannerThe response from the company representative was aggressive and demonstrated that Let It Rain Roofing is not committed to the highest standards of business conduct I am not asking for any reimbursement or repair from this company on this issueI would only like it to be known the type of business this company represents and the services it providesEven if the company representative was having a â bad dayâ , this is no excuse for the representative to treat his customers in this manner
I contacted this company as I needed the front half of my tile roof redoneMr [redacted] came out and said he'd send me an estimate, which turned out to be reasonableAfter talking to so many companies I became quite informed about roofing; not enough that I'd attempt to do it myself...hahaha I emailed Mr [redacted] twice with a few questions and never heard from him againThat isn't a good way to do business and the likelihood of me referring him is not at all