John's Auto Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Unfortunately I disagree with the response and I was never given an option for new, and with multiple issues that continued I must say that Johns in my opinion is in no way an upstanding business and with that in mind I warn others to be cautious of doing business with a place that when vehicles are brought in they may come out with more problems and you will be blamed at your expense Regards, [redacted]

Thursday July 16, 2015Dear Mrs***,Let me start by saying I am very sorry your experience at John’s Auto Care was less than satisfactory. We are a Christian Family Facility and alwayswant our customers to be completely satisfied.After consulting with the Technician who performed service on your car, I did learn that the Check-Out Inspection portion of your car’sdiagnostic was not completed. However, repairs made to your car’s computer system were successful, in that your checkengine light was no longer ON and your vehicle doesn’t stall anymore.The reason for the No Charge for cooling system repairs is due to the fact that we did not fix your problem. This is a John’s Auto Care policy, we willnot charge any customer if we make a mistake As would have been the case IF we had proceeded with Customer approved cylinderhead gasket repairs that were found not to be necessary.I have reprimanded the Technician whom worked on your vehicle for not preforming our Check-Out Inspection as defined within ouroperational practices, and for the misdiagnosis of the cooling system. I believe the Technician made an honestmistake during his diagnostic of the cooling system and I apologize for this condition.You stated that you requested print outs from the computer diagnostic(s) performed, whichunfortunately there is no such ‘print out’ The information is read from a special scan tool and interpreted by theTechnician, then transferred to the Work Order The “yellow copies” you saw on our Work Order clip boards are Parts Bills,which we would not provide to Customers.As far as our Invoice stating you refused repairs, when you son became involved, he stated a lot ofcusations toward John’s Auto Care. All of which I have no problem fielding. Butwhen he decided to yell inappropriate language towards John’s Auto Care and mepersonally, it was clear we would not be able to service your vehicle with a satisfactory outcome.We have a company policy that inappropriate language or physical threats shall not be tolerated byeither Customers or Employees, no exceptions.I am willing to give you a check, in the amount of $150.00, if this would satisfy you on this situation. Sincerely,*** ***, General Manager