In response to the Revdex.com complaint My Plumber advertises $sewer special when accessible through the clean out and then followed up with a camera line inspectionDuring the time of service, the customer told me that she had purchased the home from house flippersI had expressed that the plumbing did not look like it was done by a professional plumbing contractorOne clear example is that the master bathroom plumbing is not installed to city code regulations The sewer line clean out is located by the master bedroom/master bathroom and the stoppage was linear ft from the clean out We attempted to clear the stoppage with a big sewer cable a total of four times, and because of the distance and type of stoppage (where roots where found), we were not able to clear itAt that point we proceeded to locate the stoppage area, using the video camera and locatorWe performed the locator at no charge to the customer We located the stoppage under the drivewayLocating the sewer problem is not included in the $sewer special, and we did the service at no charge because it was important to us that we provide the customer with accurate information and options for her to solve the sewer problem The first option that was discussed with the customer was to saw cut the concrete driveway in order to access the pipe, and then we would cut and repair from there During the locating process, we determined that the problem was near the neighbor’s yardThe 2nd option we gave was to attempt to find the pipe by digging in the neighbor’s yardWe gave a written proposal stating that the cost would be $1,If we were unable to find the pipe, the $1,would be credited towards the next step, which would be the first option given At this point the customer agreed in writing and signed and initialed My Plumber’s contract Once, the contract was signed and option was authorized, I then went to the neighbor’s house to explain the situation and to gain permission to dig in their yardDuring the conversation I had asked the nice neighbor to come out to the area where I would be digging so that I can explain what is going on and what we would like to do to save the customer money and the inconvenience of having to dig up her driveway, in order to solve the problem By now, the customer and her neighbor were all on the same page as we proceeded with Option Please note that it is impossible for any contractor to give an ACCURATE estimate for a repair on a pipe that we cannot see We clearly stated that, once and only if we find the pipe, we would then be able to provide an estimate for the repair of the pipe After digging in hard soil full of river rock, we found the pipeWhen we had informed the customer, she seemed very happy and commented, “good call, Franco!” We continued to expose the pipe so that we can clearly see what it would take to repair the pipe After examining the pipe I then explained to the customer that it would cost an additional $for us to cut the pipe, clear the stoppage, and repair the section of the pipe that we had cut At this time she become irate and started using profanity, stating that she did not understand that the $1,did not include the pipe repair I stopped her from continuing with the bad conversation by saying "customer, you are building a concrete wall between you and I and we have been working on this solution since 12:00pmWe have kept you informed every step of the way and we have gained your approval.” She told me that she wanted to stop and get a second opinion from a friend, who she said was a plumberI asked her to let me at least cut a hole on the pipe, in order to attempt to clear the stoppage, so that the sewer line has flow This process was done with no additional charge, with her agreementWe proceeded and we were able to clear the stoppageThe customer understood that we were not going to repair the pipe because she insisted on getting her friend (a plumber) to give her a second opinion and she was happy She stated that this plumber has been her plumber for the last yearsShe also told me that he had gone out to her house weeks prior for the same issue, but obviously he did not solve her sewer problem because it happened again and then she called My Plumber outShe stated that this plumber referred her to My PlumberI asked to speak to the plumber over the phone and she refused to let me My Plumber will not agree to refund any moneyWe believe that we have provided the best customer service possible and have also tried to reduce the amount of inconvenience that the customer had to deal with like creating flow in her sewer, so that she can get a second opinionWe arrived and provided the best customer service that we could from the start to the end of our time with the customer, in the most professional manner We take pride in our professionalism and our competitors can confirm thatWe also provide our customers with a variety of different written options, for them to choose at their own willThe customer also had the ability to choose from other different options to fix the entire sewer line, without touching her driveway
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As noted in my original complaint, this company charged us $to dig a hole in the groundThey also explained in their response that is what they did for $You will note on the invoice that there is no customer signature on the acceptance of work performed line on the first page of the invoiceThat is because after speaking with other plumbers we were informed that we have been severely taken advantage ofNo one should have to pay $for a 2xhole in the groundThat is unethicalThat is why we are asking for a partial refundPlease, we would rather settle this in a civilized manner rather than having to become litigiousAny plumber we talk to would testify that digging a hole in the ground and snaking a line is not worth $Please refund a portion of our money Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As noted in my original complaint, this company charged us $to dig a hole in the groundThey also explained in their response that is what they did for $You will note on the invoice that there is no customer signature on the acceptance of work performed line on the first page of the invoiceThat is because after speaking with other plumbers we were informed that we have been severely taken advantage ofNo one should have to pay $for a 2xhole in the groundThat is unethicalThat is why we are asking for a partial refundPlease, we would rather settle this in a civilized manner rather than having to become litigiousAny plumber we talk to would testify that digging a hole in the ground and snaking a line is not worth $Please refund a portion of our money
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response to the Revdex.com complaint
My Plumber advertises $sewer special when
accessible
through the clean out and then followed up with a camera line inspectionDuring
the time of service, the customer told me that she had purchased the home from house
flippersI had expressed that the plumbing did not look like it was done by a
professional plumbing contractorOne clear example is that the master bathroom
plumbing is not installed to city code regulations
The sewer line clean out is located by the master
bedroom/master bathroom and the stoppage was linear ft from the clean out
We attempted to clear the stoppage with a big sewer
cable a total of four times, and because of the distance and type of stoppage
(where roots where found), we were not able to clear itAt that point we
proceeded to locate the stoppage area, using the video camera and locatorWe
performed the locator at no charge to the customer.
We located the stoppage under the drivewayLocating the sewer problem
is not included in the $sewer special, and we did the service at no charge
because it was important to us that we provide the customer with accurate
information and options for her to solve the sewer problem
The first option that was discussed with the customer was to
saw cut the concrete driveway in order to access the pipe, and then we would
cut and repair from there
During the locating process, we determined that the
problem was near the neighbor’s yardThe 2nd option we gave was to
attempt to find the pipe by digging in the neighbor’s yardWe gave a written proposal
stating that the cost would be $1,If we were unable to find the pipe, the
$1,would be credited towards the next step, which would be the first option
given
At this point the customer agreed in writing and signed and
initialed My Plumber’s contract
Once, the contract was signed and option was
authorized, I then went to the neighbor’s house to explain the situation and to
gain permission to dig in their yardDuring the conversation I had asked the
nice neighbor to come out to the area where I would be digging so that I can
explain what is going on and what we would like to do to save the customer money and
the inconvenience of having to dig up her driveway, in order to solve the
problem.
By now, the customer and her neighbor were all on the same
page as we proceeded with Option
Please note that it is impossible for any contractor to
give an ACCURATE estimate for a repair on a pipe that we cannot see. We clearly stated that, once and only if we
find the pipe, we would then be able to provide an estimate for the repair of
the pipe
After digging in
hard soil full of river rock, we found the pipeWhen we had informed the customer,
she seemed very happy and commented, “good call, Franco!”
We continued to expose the pipe so that we can clearly
see what it would take to repair the pipe
After examining the pipe I then explained to the customer that it would cost an additional $for us to cut the pipe, clear the
stoppage, and repair the section of the pipe that we had cut
At this time she become irate and started using
profanity, stating that she did not understand that the $1,did not
include the pipe repair.
I stopped her from continuing with the bad conversation
by saying "customer, you are building a concrete wall between you and I and we
have been working on this solution since 12:00pmWe have kept you
informed every step of the way and we have gained your approval.”
She
told me that she wanted to stop and get a second opinion from a friend, who she
said was a plumberI asked her to let me at least cut a hole on the pipe, in
order to attempt to clear the stoppage, so that the sewer line has flow
This process was done with no additional charge, with her
agreementWe proceeded and we were able to clear the stoppageThe customer understood that we were not going to repair the pipe because she insisted on
getting her friend (a plumber) to give her a second opinion and she was happy
She stated that this plumber has been her plumber for
the last yearsShe also told me that he had gone out to her house weeks
prior for the same issue, but obviously he did not solve her sewer problem
because it happened again and then she called My Plumber outShe stated that
this plumber referred her to My PlumberI asked to speak to the plumber over
the phone and she refused to let me
My Plumber will
not agree to refund any moneyWe believe that we have provided the best
customer service possible and have also tried to reduce the amount of
inconvenience that the customer had to deal with like creating flow in her sewer, so
that she can get a second opinionWe arrived and provided the best customer
service that we could from the start to the end of our time with the customer, in
the most professional manner
We take pride in our professionalism and our competitors
can confirm thatWe also provide our customers with a variety of different written
options, for them to choose at their own willThe customer also had the ability to
choose from other different options to fix the entire sewer line, without
touching her driveway
In response to the Revdex.com complaint My Plumber advertises $sewer special when accessible through the clean out and then followed up with a camera line inspectionDuring the time of service, the customer told me that she had purchased the home from house flippersI had expressed that the plumbing did not look like it was done by a professional plumbing contractorOne clear example is that the master bathroom plumbing is not installed to city code regulations The sewer line clean out is located by the master bedroom/master bathroom and the stoppage was linear ft from the clean out We attempted to clear the stoppage with a big sewer cable a total of four times, and because of the distance and type of stoppage (where roots where found), we were not able to clear itAt that point we proceeded to locate the stoppage area, using the video camera and locatorWe performed the locator at no charge to the customer We located the stoppage under the drivewayLocating the sewer problem is not included in the $sewer special, and we did the service at no charge because it was important to us that we provide the customer with accurate information and options for her to solve the sewer problem The first option that was discussed with the customer was to saw cut the concrete driveway in order to access the pipe, and then we would cut and repair from there During the locating process, we determined that the problem was near the neighbor’s yardThe 2nd option we gave was to attempt to find the pipe by digging in the neighbor’s yardWe gave a written proposal stating that the cost would be $1,If we were unable to find the pipe, the $1,would be credited towards the next step, which would be the first option given At this point the customer agreed in writing and signed and initialed My Plumber’s contract Once, the contract was signed and option was authorized, I then went to the neighbor’s house to explain the situation and to gain permission to dig in their yardDuring the conversation I had asked the nice neighbor to come out to the area where I would be digging so that I can explain what is going on and what we would like to do to save the customer money and the inconvenience of having to dig up her driveway, in order to solve the problem By now, the customer and her neighbor were all on the same page as we proceeded with Option Please note that it is impossible for any contractor to give an ACCURATE estimate for a repair on a pipe that we cannot see We clearly stated that, once and only if we find the pipe, we would then be able to provide an estimate for the repair of the pipe After digging in hard soil full of river rock, we found the pipeWhen we had informed the customer, she seemed very happy and commented, “good call, Franco!” We continued to expose the pipe so that we can clearly see what it would take to repair the pipe After examining the pipe I then explained to the customer that it would cost an additional $for us to cut the pipe, clear the stoppage, and repair the section of the pipe that we had cut At this time she become irate and started using profanity, stating that she did not understand that the $1,did not include the pipe repair I stopped her from continuing with the bad conversation by saying "customer, you are building a concrete wall between you and I and we have been working on this solution since 12:00pmWe have kept you informed every step of the way and we have gained your approval.” She told me that she wanted to stop and get a second opinion from a friend, who she said was a plumberI asked her to let me at least cut a hole on the pipe, in order to attempt to clear the stoppage, so that the sewer line has flow This process was done with no additional charge, with her agreementWe proceeded and we were able to clear the stoppageThe customer understood that we were not going to repair the pipe because she insisted on getting her friend (a plumber) to give her a second opinion and she was happy She stated that this plumber has been her plumber for the last yearsShe also told me that he had gone out to her house weeks prior for the same issue, but obviously he did not solve her sewer problem because it happened again and then she called My Plumber outShe stated that this plumber referred her to My PlumberI asked to speak to the plumber over the phone and she refused to let me My Plumber will not agree to refund any moneyWe believe that we have provided the best customer service possible and have also tried to reduce the amount of inconvenience that the customer had to deal with like creating flow in her sewer, so that she can get a second opinionWe arrived and provided the best customer service that we could from the start to the end of our time with the customer, in the most professional manner We take pride in our professionalism and our competitors can confirm thatWe also provide our customers with a variety of different written options, for them to choose at their own willThe customer also had the ability to choose from other different options to fix the entire sewer line, without touching her driveway
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As noted in my original complaint, this company charged us $to dig a hole in the groundThey also explained in their response that is what they did for $You will note on the invoice that there is no customer signature on the acceptance of work performed line on the first page of the invoiceThat is because after speaking with other plumbers we were informed that we have been severely taken advantage ofNo one should have to pay $for a 2xhole in the groundThat is unethicalThat is why we are asking for a partial refundPlease, we would rather settle this in a civilized manner rather than having to become litigiousAny plumber we talk to would testify that digging a hole in the ground and snaking a line is not worth $Please refund a portion of our money Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As noted in my original complaint, this company charged us $to dig a hole in the groundThey also explained in their response that is what they did for $You will note on the invoice that there is no customer signature on the acceptance of work performed line on the first page of the invoiceThat is because after speaking with other plumbers we were informed that we have been severely taken advantage ofNo one should have to pay $for a 2xhole in the groundThat is unethicalThat is why we are asking for a partial refundPlease, we would rather settle this in a civilized manner rather than having to become litigiousAny plumber we talk to would testify that digging a hole in the ground and snaking a line is not worth $Please refund a portion of our money
Regards,
*** ***
If customer accepts, we will refund up to 15% back for customer satisfaction, which is a refund of $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response to the Revdex.com complaint
My Plumber advertises $sewer special when
accessible
through the clean out and then followed up with a camera line inspectionDuring
the time of service, the customer told me that she had purchased the home from house
flippersI had expressed that the plumbing did not look like it was done by a
professional plumbing contractorOne clear example is that the master bathroom
plumbing is not installed to city code regulations
The sewer line clean out is located by the master
bedroom/master bathroom and the stoppage was linear ft from the clean out
We attempted to clear the stoppage with a big sewer
cable a total of four times, and because of the distance and type of stoppage
(where roots where found), we were not able to clear itAt that point we
proceeded to locate the stoppage area, using the video camera and locatorWe
performed the locator at no charge to the customer.
We located the stoppage under the drivewayLocating the sewer problem
is not included in the $sewer special, and we did the service at no charge
because it was important to us that we provide the customer with accurate
information and options for her to solve the sewer problem
The first option that was discussed with the customer was to
saw cut the concrete driveway in order to access the pipe, and then we would
cut and repair from there
During the locating process, we determined that the
problem was near the neighbor’s yardThe 2nd option we gave was to
attempt to find the pipe by digging in the neighbor’s yardWe gave a written proposal
stating that the cost would be $1,If we were unable to find the pipe, the
$1,would be credited towards the next step, which would be the first option
given
At this point the customer agreed in writing and signed and
initialed My Plumber’s contract
Once, the contract was signed and option was
authorized, I then went to the neighbor’s house to explain the situation and to
gain permission to dig in their yardDuring the conversation I had asked the
nice neighbor to come out to the area where I would be digging so that I can
explain what is going on and what we would like to do to save the customer money and
the inconvenience of having to dig up her driveway, in order to solve the
problem.
By now, the customer and her neighbor were all on the same
page as we proceeded with Option
Please note that it is impossible for any contractor to
give an ACCURATE estimate for a repair on a pipe that we cannot see. We clearly stated that, once and only if we
find the pipe, we would then be able to provide an estimate for the repair of
the pipe
After digging in
hard soil full of river rock, we found the pipeWhen we had informed the customer,
she seemed very happy and commented, “good call, Franco!”
We continued to expose the pipe so that we can clearly
see what it would take to repair the pipe
After examining the pipe I then explained to the customer that it would cost an additional $for us to cut the pipe, clear the
stoppage, and repair the section of the pipe that we had cut
At this time she become irate and started using
profanity, stating that she did not understand that the $1,did not
include the pipe repair.
I stopped her from continuing with the bad conversation
by saying "customer, you are building a concrete wall between you and I and we
have been working on this solution since 12:00pmWe have kept you
informed every step of the way and we have gained your approval.”
She
told me that she wanted to stop and get a second opinion from a friend, who she
said was a plumberI asked her to let me at least cut a hole on the pipe, in
order to attempt to clear the stoppage, so that the sewer line has flow
This process was done with no additional charge, with her
agreementWe proceeded and we were able to clear the stoppageThe customer understood that we were not going to repair the pipe because she insisted on
getting her friend (a plumber) to give her a second opinion and she was happy
She stated that this plumber has been her plumber for
the last yearsShe also told me that he had gone out to her house weeks
prior for the same issue, but obviously he did not solve her sewer problem
because it happened again and then she called My Plumber outShe stated that
this plumber referred her to My PlumberI asked to speak to the plumber over
the phone and she refused to let me
My Plumber will
not agree to refund any moneyWe believe that we have provided the best
customer service possible and have also tried to reduce the amount of
inconvenience that the customer had to deal with like creating flow in her sewer, so
that she can get a second opinionWe arrived and provided the best customer
service that we could from the start to the end of our time with the customer, in
the most professional manner
We take pride in our professionalism and our competitors
can confirm thatWe also provide our customers with a variety of different written
options, for them to choose at their own willThe customer also had the ability to
choose from other different options to fix the entire sewer line, without
touching her driveway