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John's Drive-In

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John's Drive-In Reviews (2)

It looks like a lot of people have really liked Reay's, which is weird given our experience with them! I have never experienced this situation with ANY company. Basically, a $400 vaporizer went missing not far into the move. It was in the single open box in the apartment, and my partner had asked the guys not to take that one box. My partner told them that, should the item be returned asap, there wouldn't be any trouble. It did not show up, so he asked the movers to put everything down on the sidewalk. None of the guys even offered to help locate the vaporizer. However, the reason why I'm writing this review is not actually to warn that they have a thief among their movers. That sucks, but it could happen to many businesses. I'm writing it because of the terrible way Reay (I'm not sure if this is his first or last name) handled the situation. Examples: - He billed us for the move - The bill wasn't 100% accurate - He tried to e-mail us instead of talk over the phone, and didn't even get in touch until 2 days after the incident - He commented that he wished I'd been there (the move was last-minute and I had to be away for it) to keep an eye on everyone - He spent most of our phone call telling me how this had never happened to Reay's before - He said that we were 'even' because the moving fees he charged us for (which we weren't going to pay) were equal to the cost of the vaporizer Do yourself a favor, and do NOT use this moving company. If something happens during your move, Reay's will not support you in any way.

It looks like a lot of people have really liked Reay's, which is weird given our experience with them! I have never experienced this situation with ANY company
Basically, a $vaporizer went missing not far into the moveIt was in the single open box in the apartment, and my partner had asked the guys not to take that one boxMy partner told them that, should the item be returned asap, there wouldn't be any troubleIt did not show up, so he asked the movers to put everything down on the sidewalkNone of the guys even offered to help locate the vaporizer
However, the reason why I'm writing this review is not actually to warn that they have a thief among their moversThat sucks, but it could happen to many businessesI'm writing it because of the terrible way Reay (I'm not sure if this is his first or last name) handled the situationExamples:
- He billed us for the move
- The bill wasn't 100% accurate
- He tried to e-mail us instead of talk over the phone, and didn't even get in touch until days after the incident
- He commented that he wished I'd been there (the move was last-minute and I had to be away for it) to keep an eye on everyone
- He spent most of our phone call telling me how this had never happened to Reay's before
- He said that we were 'even' because the moving fees he charged us for (which we weren't going to pay) were equal to the cost of the vaporizer
Do yourself a favor, and do NOT use this moving companyIf something happens during your move, Reay's will not support you in any way

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