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John's Great Cars, Inc.

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Reviews John's Great Cars, Inc.

John's Great Cars, Inc. Reviews (8)

Complaint: ***
I am rejecting this response because:From: *** *** Date: Sun, Mar 12, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com My car payment went from $per month to $per month after purchasing the Gap Insurance more like $moreEven $dollars is too much for monthsUnless once the($700) Gap Insurance is paid off my car note decreases?
Regards,
*** ***

Pre-Purchase:
Ever since I graduated High School I wanted a Jeep, but I know the price tag that comes along with the Jeep I want! For years I owned Mitsubishi after Mitsubishi, and I liked them A friend of mine recently purchased an affordable Jeep and it gave me the "itch" I am forever seeing cars driving around with the "JOHNSGREATCARS.COM" logo on them, and have wanted to check it out just out of curiosity, so I finally did AND THERE IT WAS! My Jeep Grand Cherokee, and she is beautiful and I love her (even though we hadn't met yet!) I sent in a request and Jim contacted me via e-mail with some detailed information and links to complete an application He not once called me repeatedly, nor did he hound me He sent me a nice little, "head's up, here is this and this and this and let me know if you can come in" No pressure, no nagging phone calls, nothing Even the tone, in what was probably a standard e-mail was nonchalant and laid backFriendly!!!!!:
NEVER would I have imagined that I would walk out of that office the following day with my Jeep! BUT I DID! Dan (finance) called me minutes after they opened Saturday morning (thanks for that wacall!) He asked me a few questions; where I needed my payment to be; if I would consider other vehicles or if my heart was set on this one; if I had money down (I didn't) Dan said he hoped to see me later, there was not, "what time can you be here?", "Will you be coming in?", "How about right now?", "Our hours areplease be here by", Just a simple, "We hope to see you soon." I walked around the lot just to be curious, Jim came out and met with me, shook my hand, and brought out the key to the wrong Jeep (which made me laugh) for my test drive I FELL IN LOVE!!!!! (AGAIN!)
After the Drive:
Jim provided us with the carfax report and reviewed that , as well as the warranty they offer STANDARD ON ALL CARS THEY SELL! We were offered coffee and PEANUT *** from his personal stash! (He knew the way to my heart!) The entire process was painless, not even a pinch of pain The guys were all great! Jim sat with us and chit chatted, just general conversation while we waited for approvals You can talk to him about ANYTHING! BUT be sure to remind him that his wife plays golf better than he does! :)
Finishing Up:
During the wait for one last lending company reply we were offered lunch on them at a place across the street, which we politely declined and ate more *** Joe delivered the car too us and went over all paperwork, he was easy going, organized and friendly And we were off! I am now a proud owner of a Jeep Grand Cherokee (Sorry, it just has such a nice ring to it!) The guys were all great and I can FINALLY vouch and feel a sense of pride when I see that JOHNSGREATCARS.COM logo driving around

In response to the customers complaint, I will address his issues one at a time. He stated that the radio didn't work, that isn't an accurate statement. The radio worked, but the CD player would not load a CD. We ordered him a new radio and installed it, all free of charge
to him. He didn't mention in his complaint that he also had a problem with a weak battery (which is a maintenance item) which we replaced for him, again at no cost to him. The check engine light did come on for a trans issue as he stated. It was for a bad solenoid in the transmission. This was not an item covered by the warranty so we replaced it and paid for the bill ourselves, again at no cost to him. During this time while his car was being repaired we also gave him one of our cars to drive as a loaner so he would still be able to get to and from work and not be without a car. He then states that he replaced a water and fuel pump at the same time. The shop he took his car to for the work called us to get the number for the warranty company and to find out if these items were covered. Both items were covered under the warranty. So again, these would have been replaced with the only cost being a warranty deductible. While there is no dispute that the vehicle has had more repairs requires in a short amount of time, we have paid for the repairs or the warranty has covered them. As a dealership, we have been extremely accommodating to all of his issues and have bore the financial responsibility for the repairs. As for his complaint about giving his money back and repo-ing the car, John did offer to give him his down money back if he chose to let the bank take the car because he didn't want it. The customer states John was unprofessional and mean when dealing with him. Nothing could be further from the truth, John always treated him with respect and made the offer as a way of trying to help resolve a situation. Every time the customer was here to speak with John, the conversation ended with a handshake and without any hostility. Regarding his desired outcome/settlement of us taking the *** back, paying off his loan and refunded his money, that is not something we are going to do. The issues that he brought to our attention, we fixed at no cost to him. He bought a yr old car with over 120,miles on it, unfortunately it will require maintenance and parts will need to be replaced. That is the nature of a used vehicle. We feel we have been very reasonable throughout this process in paying for repairs that were not covered by his warranty, and feel any obligation we have has been fulfilled. There is certainly more that we could add regarding our encounters with the customer, but feel this response is best left to addressing the mechanical issues that were brought up. Please feel free to contact us at ###-###-#### if you would like more information

Yes it is included. It changed your payment by $dollars

After reading the customers issue it seems there is just a misunderstanding of how financing works. The first thing I'd like to say is that we are not a buy here pay here so we do not set the terms of any loan, that is done by the bank that finances the deal. Yes the customer put
$down, but still financed $14,at 8.49%. Over the month term of the loan, when interest is included, the total payments will be $18,304.56. If you divide that amount by (the # of payments) you end up at a payment of $254.23. This is disclosed to the customer at time of delivery per federal regulation, and they receive a copy of the contract for their records. I am attaching a disclosure from the deal which shows the breakdown of any fee, tax, or interest and the details of the loan

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not dispute that they took care of the problemsHowever for having this ***, for such little timeNever should it have had CONTINUAL problemsThe issues may not have been relatedBut have been troublesomeThe water and fuel lump replaced were covered by warranty BUTI had to pay dollars out of pocket as I am ok withAnd understand. As for John offering my money back, this is a mere jokeHe did offer to give me dollars down backThen proceeded to tell me that I then let the bank REPOThe *** wich affects my credit ratingIf this is professionial then I fail to see itA car dealer who says *** *** did buy a year old car with over thousand miles on it , and hides behind that statement is not standing behind the nameJohns Great CarsI understand as a customer I WILL IN FACT have issues with a carUnderstand thatRegaurdless of age of vehicle, I did in fact go through Johns GREAT CarsThe name is very misleadingI assure youThe *** *** I am buying from Johns Great Cars is far from greatIn fact its not greatIt still has issues apart of those addressedHow is my *** a great car from johns great cars when John refuses to stand by his less then great carIm not looking for PerfectRelialable yes.John has replied and his reply is misleadingRadio1st dayNo heat 2nd daCheck engine light3rd day.They fixed these gave me a loaner for thisWich waa lump fix.next had codes go off for check engine a week laterCar was overheating as wellThey took across the street to ***They told *** to put in new thermostat, however *** said this was not the issue and did not replace itAnd thats fine if thats not the issueAt that time *** told me that Johns Great cars sold me a car with the wrong sized battery in it And replaced the battery I did not have a loanerEvery other week for months I had a check engine light go offJohns great cars got upset withh my calling in.It then spits off a trans codeJohns took the car to *** *** *** in Bernville, and another shop up thereI was without car for to days, I did not have a loaner at this time eitherI did have my water lump and fuel pump replaced at the same timeMy car still continues to overheat periodically, wich was known by JohnsIn Johns response he even admitts that this *** has given me my share of problemsWell then stand by your carStand by the name on your buisnessIts Johns GREAT cars....I did not in fact buy the car off ***I did not buy the car off a private sellerI bought a *** *** off Johns Great Cars Not Johns second had jollopiesI ask you to stand behind your name I am sorry, but this is something inportant to meI feel wrongedMaybe not the intent of Johns Great Cars However please stand behind the name. As I saidI understand I will encounter problems with any carFor me to have AS many problems in as little time, its not fair to meAnd if Johns Great Cars can see this and say it is a with thousand milesThat is trueIt isFact is the *** was purschased at Johns Great CarsA REPUTABLE dealer. All I am looking for is trade me put me into another vechile, or refund me, by refund meI mean refund my money, you said you offered me a refundHowever if you do thatI would not have to have car REPO and settle with the bankThis is insane for any buisness to try to do to a customerAs far as Johns offering a refund is not entirely trueI just want to resolve this.
Regards,
*** ***

On 7/26/I met with John's Great Cars sales representative James S*** concerning a Dodge Challenger I decided to purchaseS*** recommended I complete a credit application for financing before all details about the purchase were settledI explained to S***, that I did not want the numerous hard inquiries that is typically done by car dealerships to effect my FICO score and told him to contact the one financial institution that approved financing for my vehicleJames S***, did not follow my instructions and instead contacted six other financial institutions which downgraded my FICO from fair to poor! The vehicle that I wanted was overpriced by $1,dollars which John's Great Cars declined to adjustI excepted the higher price and the financing was completed after I submitted a pay off figure of my trade in and was told by S*** that his finance department will contact me with purchase detailsThere was however damage to the left front tire and wheel of the purchased vehicle, which I asked if the dealership would repair or apply as credit to the purchase amountJames S*** stated he would check and get back to meNeither party got back to me, instead I received a text from S*** stating the Dodge was being sold and he would let me know if the sale goes throughI called dealership 7/28/and was told the vehicle was sold on 7/27/2016! John's Great Cars is a third rate establishment with third world business practices and are ONLY looking out for their own monetary gain and not the positive experience consumers deserveI now must put on hold a new vehicle purchase until I clean up their incompetence and my FICO score is repaired...Berks County and beyond be warned!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not dispute that they took care of the problemsHowever for having this ***, for such little timeNever should it have had CONTINUAL problemsThe issues may not have been relatedBut have been troublesomeThe water and fuel lump replaced were covered by warranty BUTI had to pay dollars out of pocket as I am ok withAnd understand.
As for John offering my money back, this is a mere jokeHe did offer to give me dollars down backThen proceeded to tell me that I then let the bank REPOThe *** wich affects my credit ratingIf this is professionial then I fail to see itA car dealer who says *** *** did buy a year old car with over thousand miles on it , and hides behind that statement is not standing behind the nameJohns Great CarsI understand as a customer I WILL IN FACT have issues with a carUnderstand thatRegaurdless of age of vehicle, I did in fact go through Johns GREAT CarsThe name is very misleadingI assure youThe *** *** I am buying from Johns Great Cars is far from greatIn fact its not greatIt still has issues apart of those addressedHow is my *** a great car from johns great cars when John refuses to stand by his less then great carIm not looking for PerfectRelialable yesJohn has replied and his reply is misleadingRadio1st dayNo heat 2nd da
Check engine light3rd dayThey fixed these gave me a loaner for thisWich waa lump fixnext had codes go off for check engine a week laterCar was overheating as wellThey took across the street to ***They told *** to put in new thermostat, however *** said this was not the issue and did not replace itAnd thats fine if thats not the issueAt that time *** told me that Johns Great cars sold me a car with the wrong sized battery in it And replaced the battery I did not have a loanerEvery other week for months I had a check engine light go offJohns great cars got upset withh my calling inIt then spits off a trans codeJohns took the car to *** *** *** in Bernville, and another shop up thereI was without car for to days, I did not have a loaner at this time eitherI did have my water lump and fuel pump replaced at the same timeMy car still continues to overheat periodically, wich was known by JohnsIn Johns response he even admitts that this *** has given me my share of problemsWell then stand by your carStand by the name on your buisnessIts Johns GREAT cars....I did not in fact buy the car off ***I did not buy the car off a private sellerI bought a *** *** off Johns Great Cars Not Johns second had jollopiesI ask you to stand behind your name I am sorry, but this is something inportant to meI feel wrongedMaybe not the intent of Johns Great Cars However please stand behind the name.
As I saidI understand I will encounter problems with any carFor me to have AS many problems in as little time, its not fair to meAnd if Johns Great Cars can see this and say it is a with thousand milesThat is trueIt isFact is the *** was purschased at Johns Great CarsA REPUTABLE dealer.
All I am looking for is trade me put me into another vechile, or refund me, by refund meI mean refund my money, you said you offered me a refundHowever if you do thatI would not have to have car REPO and settle with the bankThis is insane for any buisness to try to do to a customerAs far as Johns offering a refund is not entirely trueI just want to resolve this.
Regards,
*** ***

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Address: 1133 Lancaster Ave, Reading, Pennsylvania, United States, 19607-1611

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