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John's Home Center Ltd.

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Reviews John's Home Center Ltd.

John's Home Center Ltd. Reviews (55)

Revdex.com Complaint# [redacted] December 14, 2017Dear Sir or Madam,I am the Controller of Bell Honda, and I am writing in response to the above-referenced complaint My Service Director contacted Ms [redacted] on the number we have on file ###-###-#### and it is no longer in service He then tried the number listed on the Revdex.com compliant ###-###-#### with multiple attempts; however only leaving one voicemail requesting a return call so we could discuss a resolution We like Ms [redacted] to know that unfortunately it out of our control that her battery is outside her factory warranty; therefore we were not able to cover it under her factory warranty This is stated in the warranty information when she purchased the vehicle We contacted American Honda on Ms [redacted] ’s behalf and requested assistance from them as a one-time goodwill gesture American Honda offered to reimburse Ms [redacted] 50% of her Honda battery if she provides a copy of the invoice for us to submit to them.If there is any other information needed, please do not hesitate to contact me at ###-###-####Sincerely,Keeley B [redacted] Controller

Dear Revdex.com representative,Our Service Director has left Mrs [redacted] several messages, prior to the Revdex.com Complaint filed and has left one after Our Service Director sent an email to Mrs [redacted] today for contact so he can discuss the replacement of the glass.Mrs [redacted] needs to contact Gwen Denney, Service Director at 602-298-2086.We appreciate the opportunity to respond and hope to resolve this issue with Mrs [redacted] as soon as she makes contact.Best, Gizelle C***Compliance Director

Initial Business Response / [redacted] (1000, 5, **16/08/07) */ to whom it may concern. [redacted] came in for her appointment [redacted] we had a cancellation I explained to her that where I did not do her hair before I couldn't garentee that it was going to be exactly what she wanted because I did... not know the chemicals that have been put in heer hair. so in saying that I told her I would do her color and foils for [redacted] dollars .so I proceeded with doin her foils I felt they were alittle hot so I asked her if it was burning NO she replied so I kept going with the foils as planned so wheni finished the second side it seemed to get hotter soo I told her go to the sink thishas to come out ! shampooed it out dryed it then I spoke to her about doing a all over color causei would not reaply the lightenerto the back anymore so we decided todo the top of her head with foils soit would blend in then she said she would like to put an all oover color in her hair soi was fine with doing the all over color for her ! so I applied the foils to the top then had t shamppoo again and condition and rinse and blow it dry ! then I applied the color in between all of this I must of asked 6 times is anything burning and sandi response was no everything is fine ! so I went on with finishing up her hair I shampooed blow dried it 3 times in this process when I finished I used the flat iron and took her hair piece by piece and to my knowledge everything was fine I asked her if she like it and she said yes if I didn't I would be the frist to tell you I said ok perfact she was happy with the out come of her hair even though it wasn't exactly what what I had planned to do ! but to my knowledge her hair or scalp was not burned and if it was I would be the first to admit to being wrong but with a chemical burn she should have felt it right away not 7 hours later especially when I asked her if anything was burning and the response was no you feel it instantaneously with out a doubt ! and I charged her the extra [redacted] because of the extra products and time ! then she said she didn't like warm tones so it was a little I offered her a toner to take tome if she had seen it get remove the warm tones if she could still see them I did not offer her a color to apply to her hair ! I don't feel I over charged in anyway with 4 hours of work and products! sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, **16/08/08) */ ***Document Attached [redacted] I did tell her that the first side she did was not burning but that the other side was starting to hurt. After she washed the foils out I said again that my head hurt and she said ok. It was not seven hours later it was shortly after I got home and my head was still hurting that I found the burn. As for offering me the toner/colors to put in at home I am glad I did not take it as I can see that she would have said I burned myself. [redacted] Final Business Response / [redacted] (**00, 17, **16/09/06) */ I will refund you **$ for the foils Final Consumer Response / [redacted] (**00, **, **16/09/06) */ Ok **$ is fine I will message you on [redacted] thank you very much and best wishes to you in the future

Dear Revdex.com Representative,We have taken the time to review this Complaint and research this matter.When Ms [redacted] brought in her vehicle she had multiple issues with her Accord The Accord had 222,miles on it Her original complaint was that her A/C was not cooling We had to replace the items that we could visually see were leaking Freon After replacing those items, the pressure in the system changed and we found that the expansion valve and the A/C hose also needed to be replaced When a vehicle has the mileage Ms [redacted] s vehicle has it is not uncommon for it to have multiple issues, especially when rubber hoses and O-rings are involved We do not start off by recommending that all components be replaced until it can be determined that they have failed We feel that we have already gone above and beyond in assisting Ms [redacted] We gave Ms [redacted] employee pricing, due to the fact that at the time of the repairs her brother was employed at Bell Honda.We appreciate the opportunity to respond.Best, Gizelle C**Compliance Director

Dear Revdex.com Representative,Mr [redacted] references a manufacturer safety recall in his rebuttal The recall does not have relation to Mr [redacted] 's starting concern.Mr [redacted] is able to schedule with any Honda dealership to address the recall.Bell Honda stands by our initial response to this Complaint.We appreciate the opportunity to respond.Best, Gizelle C***Compliance Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I would be satisfied with a full refund on the extended warranty, as it was sold to me under dishonest and false pretenses by a representative of Bell Honda. This would allow me to quietly end my relationship with Bell Honda and Van Tuyl.

Second Response to complaint ID# *** *** ***We have read the complaint filed by Mr*** and apologize for the delayed response.After receiv*** the unsatisfactory response from Mr***, our F&I Assistant Director contacted Mr*** to assist him with his concerns and resolve the issues American Honda has updated Mr***’s account to current, remov*** the late charges, and is in the process of updat*** his credit report We believe we at this point we have assisted Mr*** with everyth*** that can be done on our end and we apologize for any inconvenience this may have caused him.If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B***Controller

Response to compliant # *** *** ***-Second NoticeSeptember 28, 2016Our service manager spoke to Ms*** today and informed her we will be mailing her tow bill reimbursement in the amount of $ Ms*** appreciated our service manager reaching out to her and we believe the issue has been resolved.Sincerely, Keeley B***Controller

We’ve
reviewed the follow up information submitted by Mr***.Bell Honda
strives to provide the best customer service possible. We have reviewed the communication between our
Dealership and Mr*** and found that each time, we responded promptly to
Mr***.Mr***
had an issue with his Navigation System keeping history information. We were happy to provide assistance clearing
the Navigation System history. This is
an example of our commitment to customer service, as this issue is not covered
by the warranty purchased, nor was it listed on Mr***’s “We Owe” portion
of the deal. As
previously stated, our General Manager would be happy to sit down with Mr
*** to go over his Contract and address any possible issues, concerns, or
questions. We encourage Mr*** to
contact the dealership and schedule an appointment to speak to the General
Manger. We have
addressed/offered resolution to Mr***’s complaints. In order to resolve Mr***’s complaint
regarding the purchase, we requested he make an appointment with the General
Manager to review the contractMr*** decided that solution was
inconvenient and did not make an appointment with the General ManagerWe feel
that if Mr*** would come into the dealership and allow us to show him
the documents he would understand that they are correct. We feel this is the only way for this
situation to be resolved. Sincerely,Keeley
B***Controller

I would be satisfied with a full refund on the extended warranty, as it was sold to me under dishonest and pretenses by a representative of Bell HondaThis would allow me to quietly end my relationship with Bell Honda and Van Tuyl

Revdex.com Complaint# *** *** ***December 14, 2017Dear Sir or Madam,I am the Controller of Bell Honda, and I am writing in response to the above-referenced complaint. My Service Director contacted Ms*** on the number we have on file ###-###-#### and it is no longer in
service. He then tried the number listed on the Revdex.com compliant ###-###-#### with multiple attempts; however only leaving one voicemail requesting a return call so we could discuss a resolution. We like Ms*** to know that unfortunately it out of our control that her battery is outside her factory warranty; therefore we were not able to cover it under her factory warranty. This is stated in the warranty information when she purchased the vehicle. We contacted American Honda on Ms***’s behalf and requested assistance from them as a one-time goodwill gesture. American Honda offered to reimburse Ms*** 50% of her Honda battery if she provides a copy of the invoice for us to submit to them.If there is any other information needed, please do not hesitate to contact me at ###-###-####Sincerely,Keeley B***Controller

We have attempted to contact the customer. Once we reach the customer, we would like to replace the door stop, at no charge, as a goodwill in order to retain the customer
Please have the customer contact our Service Manager to resolve this issue
Thank you,
Tina J***
AsstController

First and foremost the facts that were repeated from Hondo were completely inadequate and completely falseWhen I first had the starting issue I took the car to *** where they tested the battery in the battery works fine needless to say they were kind enough to change out the battery in the same issue happened Then the following day is when I took it to Honda to have it inspectedThey claimed the *** battery was faultySo you mean to tell me two batteries from *** both were faultyImpossible not to mention ironically enough I received this letter in the mail today about a recall due to charging system problems on the through AccordsThe response that was given is completely and utterly wrongIf you would like I can go date by date I did not return to *** as they previously stated they are falsifying the factsNot to mention please read the letter attached that I received in the mailCorrupt that's what they are not to mention the dismissive attitude of the general manager whom I spoke to at the time

Response to compliant # *** *** ***Ms*** doesn’t have any service history with us and asked us to do an oil change and rotateWe rotated the tires using our key lock set and upon draining the oil the tech noticed the drain plug was cross threaded and striped outOur service advisor
contacted the customer and advised her of the repair after the oil was drained and that’s when the customer wanted to pull the carMs*** was advised that since we drained the oil and the existing plug will not hold properly she would either need to repair it or tow it out so no additional damage would occurShe opted to have it towed and when the tow truck arrived, the tow truck driver asked the tech to put oil in it to just get it on the truckThey put the drain plug back in and topped off with oil to drive it feet onto the truckThe customer was not charged anything and the vehicle was released. The customer called a few days later and said that she had a horrible experience with us and will never come back, due to us trying to rip her off after we striped her drain plug, and to top it off we took her wheel locks My Assistant Service Manager advised her that we use our own wheel locks, unless its aftermarketHe asked her to bring the vehicle in so he could try to match the lock to help her out and she said that’s not an option; since the vehicle was at her mechanics shop up on the liftHe stated that they should be able to get the locks off and then she can bring it here and we could look at it Ms*** said that wasn’t good enough, followed by using profanity and hung up on himWe attempted to resolve the issue with Ms*** and she did not give us an opportunity to fix the issue.Sincerely, Keeley B***Controller

October 20, 2016After receiving the complaint today, I interviewed multiple service advisors and spoke with the service manager regarding Ms***’s compliantAs a show of good will, I will refund Ms***’s coupon amount ($10.64) and mail it to the following address: ** *** *** *** **
***We are requesting that Ms*** take her vehicle to a different dealership for her future servicing needs, since we have been unable to satisfy her on multiple occasions If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley BedfordController

Although I did receive the owners manual in the mail today, I am still waiting for Bell Honda to contact Pre*** Honda to inform them of the situation and contact me to set a time to have the key situation resolved. I received communications from both *** * and *** at Bell Honda last week stating that they would make the contact with Pre*** Honda and have them contact me to arrange a date and time to have the key issue resolvedTo my knowledge, this has not yet occurred.I thank Bell Honda for sending the owners manual as I greatly appreciate receiving the manual.*** ***

Response to complaint #*** *** * ***We have read the complaint filed by Mr*** and apologize for the delayed response.After receiving the complaint on October 12, our Service Director attempted to contact Mr*** at ###-###-#### at 2:55pm leaving him a voice message to
please return his call so that we could resolve the issue Then, on October 13, our Service Director attempted a second time to call Mr. *** leaving him another voice message at 11:32am Again, on October 14, our Service Director attempted a third time to reach Mr*** leaving him another voice message at 11:25am Our final attempt to resolve the issue was this morning October 15, leaving Mr*** a voice message to please return our call at 8:25amAt this point, we are unsure if Mr*** wants to make contact with us to resolve the issue and we do not want to delay the response to the Revdex.com.If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B***Controller

Dear Revdex.com Representative,We have taken the time to review this matter. Our calls are recorded for quality assurance, and during a conversation Ms*** confirmed she was aware that the $gift card was used in the negotiations of the purchase price of her vehicle. This was agreed
upon, and Ms*** was not mislead in any way.We reviewed the warranty cancellation documentation which provided Bell Honda with the right to claim Ms***'s warranty refund. Ms*** also signed a second promissory note which states that in the event her warranty refund should be issued to her, she would be responsible to remit the amount quoted, as it was factored into her down payment responsibility.We appreciate the opportunity to respond.Best,Gizelle C***Compliance Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To whom it may concern, I am appalled at Bell Honda’s total disregard for my and other client’s safety There are other means of allowing customers access to the back of their facilities You may offer them to sign a waiver clearing the business or dealership of any liability or fault, to allow those who would like to view the technicians work on their vehicles This makes myself and other customer think there is some kind sabotage or funny business if you will going on at Bell Honda, as if the dealership has something to hide? This is a very poor business practice I would like Bell Honda to cease all contact with me, for I am still receiving calls and emails from Bell Honda If this continues I will consider this harassment and will be filing a torque claim with the courts. *** ** ***
Regards,
*** ***

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Address: 3601 Amber Ave., Rowlett, Texas, United States, 75088

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