Landscape work, including turf removal and drought tolerant irrigation system installationPoor workmanship, contract not honored, code violationswork must be done all over again Since [redacted] didn't grade the yard as quoted, everything must be removed and redone because the dirt/mulch level is too high He used wood chippings for mulch, so the ground cover didn't take The irrigation system quoted for 12" pop upshe used 6" pop ups and the irrigation line runs on the surface in places and in other places is less than 6" deep when it should be at least 12" deep (CPC and American Society of Irrigation Consultants) The wire for the controller is buried no more than 2" deep when is should be at least 6" deep (CCR Title 24, Part and the Naional Electrical Codes) posing a hazardThe valves were improperly installed I filed with the CSLB, to no effect, and his bond company, again to no effect; and I had to hire an attorney because I can't get a response from the bond company oth
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is a predictable, possibly scripted response from [redacted] which excludes important facts and contains statements which are untrue and/or irrelevant Bottom line: he gave a fixed-price quote in writing for a Spring Clean Up, not a renewed service (we have never had a Service Agreement with John's Landscape), and then deviated significantly from it with multiple bills inflated up to 248% after the factWe paid him the quoted price of $ He states in his response to Revdex.com that a quote was given over the phoneThis is not trueIt was all done in writingHe tries to suggest that the quote he gave was the 'same' as for previous workThat is untrueContrary to what John tries to claim to support his behavior, the upfront price his company gave us in writing for the Spring Clean Up ($575.00) was 53% higher than the price he gave us for the Spring Clean Up ($375.00)We trusted this increase was based on his judgment as a landscaper, agreed to it, and scheduled the workWe are not landscapers It is not our job to determine the priceIt is our right to request the price in advance, review, and decide whether or not to proceed His claim that the 'conditions of the property had changed significantly' actually contradicts his argumentIn fact, we have spent many thousands of dollars on tree removal on the property between and So if anything, the scope of the work is less, not moreFewer trees, less debris It is important to note that [redacted] does not provide us with the full scope of 'Spring Clean Up' delineated by his company to include: 'clean up of all property including beds, thatching the lawn and removing all debris.' We have no lawn and the majority of our property is woodedAll he has ever done in Clean Ups for us is blow debris away from the landscaped portions of the property (minority of the land)Some of this debris they removeSome of it they just blow into the wooded areas of the property and never remove [redacted] left out of his Revdex.com response the original written correspondence requesting and confirming the cost of the workThis email documentation refutes his insinuations that there was some kind of expectation or deception on our partThere were no expectations which is why we requested his price for a service in advanceIt is strange and ridiculous to accuse a customer of 'deception' in regards to a request for a quoteIt is his job to come up with the priceIt is his right to offer or not offer the serviceThe correspondence was clear, simple, and in writing: On May 1, 2014, I emailed John’s Landscape: "We are wondering if we could have a spring clean up – if you could confirm the prices first, that would be great." Note there is no reference by us to any prior services, expectation of pricing, etcHe was untruthful in his response to the Revdex.com when he wrote "you were quite clear with telling the office that you wanted to know if the "spring clean up" would be the same rate as in the past." Neither I nor my husband ever said anything of the sortIn fact, we did not discuss the rate prior to the service by phoneThis was done via email as copied herePerhaps [redacted] is confusing us with a different client But he should not lie about usAdditionally, the rate he did give and which we agreed to was not the 'same rate as in the past,' contrary to his confabulationIt was 53% higher ($vs$375.00) than the only other Spring Clean Up he had ever done for us in On May 2, 2014, [redacted] from John’s Landscape wrote: "The price for a Spring Clean Up would be $Please let me know if you would like us to schedule this service for you." We agreed to the price of $ given to us by John's Landscape in writing on May 2nd, (which was 53% higher than the price we paid for Spring Clean Up in 2011), scheduled the work, and once completed, paid in full the $his company gave to us in writing We received variable bills and requests for amounts inflated up to 248% ($1,425.00, $1175.00, $920.00) There was nothing stopping [redacted] from viewing the property prior to giving the quote in writing (for all we know, he did view the property between the May request and May 2nd response) There was nothing thwarting him from giving a different price or billing methodology in writing when requested up frontAs he notes in his Revdex.com response, he is well aware of the previous dates he has performed Clean Ups on our propertyHis company chose to respond in writing to the written May 1st request with a fixed price without contingencies at $(53% higher than the last Spring Clean Up he did in 2011, not the 'same' as he tries to claim) He clearly misled the client by giving a fixed price which the client agreed to (reminiscent of the 'bait and switch' negative review on Revdex.com referred to below), and then he charged far above and beyond that price ($1425.00, $1175.00, $vsthe price agreed upon upfront of $575.00)He tries to blame the client and accuses us of deception instead of taking responsibility for the actions of his staff and himselfHis company gave a fixed-price quote, the basis on which we agreed to hire him for the workHe could have given a different price, or a range estimate, or an hourly rate cardHe could have and may have viewed the property in advanceWe may or may not have agreed to the workThat would have been our prerogative, and that would have been honest business We did not miscommunicate with John's Landscape when we requested the price of work, scheduled it, and paid the full $We requested whether a service was available and what it would costWhen the service was completed, we paid that amount in fullIf there was any miscommunication here, it was between [redacted] and his own staff Instead of admitting and addressing those internal company issues, he tries to place blame on and obtain additional funds (of varying amounts and rates) from the client The untruths in his statements to Revdex.com continue [redacted] writes: "I followed up with the client (at their request) and had a long conversation with [redacted] regarding the situationHe understood where I was coming from as I understood where he was coming fromHe said he would discuss it with his wife and that I should outline my proposed solution in an email, which I did." First, we never requested any additional follinvoicingWhen we received a bill for $1425.00, we wrote a check for $(price quoted by him) and noted on the bill which we mailed to him with the check "Will pay agreed upon $only (see email) - extra clean up wasn't additional it was b/c they didn't complete the job the 1st time." [redacted] emailed more than once trying to initiate further communication, suggesting we meet in person which we were not comfortable doing given his odd behaviorMy husband did communicate by phone with ***My husband can and will speak for himself [redacted] written sum [redacted] of what my husband said in that conversation is hearsayMy husband has a different recollection of that conversationIt is only after that phone call, repeated variable invoices (including late fees), and several emails from ***, that we felt compelled to file a complaint with the Revdex.comI had written to John that we would do so if he continued to bill us above and beyond the paid amountIt is our feeling that John is trying to document a 'script' of some sort, not based in fact and including statements, which he can try to use in small claims court Additionally: [redacted] During the Spring Clean Up, his crew mistakenly spent time on our neighbor's property rather than our own (there is email and photo documentation of this), which led to a delay in the job being completed and most certainly increased time, labor, and disposal fees on his company's part As [redacted] noted below, his company had removed leaves from our property on previous occasionsThey should be aware of our property lines by nowWe should not be held accountable for his miscommunications with and/or limited supervision of his own staff, and certainly not for time/labor/disposal fees incurred because they were doing the wrong property [redacted] We did witness his crew blowing debris from the landscaped to the wooded areas of our property (rather than removing), so the after-the-fact disposal fees John is trying to claim are additionally suspect [redacted] Note in the email he included in his Revdex.com response, he states his rating with the Revdex.comHe left out that he has one and only one review on the Revdex.comIt is a negative review in which the client describes his behavior as 'bait and switch,' which rings similarly here [redacted] He wrote in that same email that he has an A rating on [redacted] ***Anyone interested can join the site, view [redacted] reviews directly, and make their own judgment as to the veracity of John's statement regarding his rating As concerning as these points may be, here again is the bottom line: His company gave a fixed price in writing for a job which we agreed to and paid in fullIf he thought he deserved more for the work, he should have communicated that to us as we requested in advance of the work Regards, [redacted] Regards, [redacted] ***
Landscape work, including turf removal and drought tolerant irrigation system installationPoor workmanship, contract not honored, code violationswork must be done all over again
Since *** didn't grade the yard as quoted, everything must be removed and redone because the dirt/mulch level is too high He used wood chippings for mulch, so the ground cover didn't take The irrigation system quoted for 12" pop upshe used 6" pop ups and the irrigation line runs on the surface in places and in other places is less than 6" deep when it should be at least 12" deep (CPC and American Society of Irrigation Consultants) The wire for the controller is buried no more than 2" deep when is should be at least 6" deep (CCR Title 24, Part and the Naional Electrical Codes) posing a hazardThe valves were improperly installed I filed with the CSLB, to no effect, and his bond company, again to no effect; and I had to hire an attorney because I can't get a response from the bond company oth
Landscape work, including turf removal and drought tolerant irrigation system installationPoor workmanship, contract not honored, code violationswork must be done all over again Since [redacted] didn't grade the yard as quoted, everything must be removed and redone because the dirt/mulch level is too high He used wood chippings for mulch, so the ground cover didn't take The irrigation system quoted for 12" pop upshe used 6" pop ups and the irrigation line runs on the surface in places and in other places is less than 6" deep when it should be at least 12" deep (CPC and American Society of Irrigation Consultants) The wire for the controller is buried no more than 2" deep when is should be at least 6" deep (CCR Title 24, Part and the Naional Electrical Codes) posing a hazardThe valves were improperly installed I filed with the CSLB, to no effect, and his bond company, again to no effect; and I had to hire an attorney because I can't get a response from the bond company oth
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is a predictable, possibly scripted response from [redacted] which excludes important facts and contains statements which are untrue and/or irrelevant Bottom line: he gave a fixed-price quote in writing for a Spring Clean Up, not a renewed service (we have never had a Service Agreement with John's Landscape), and then deviated significantly from it with multiple bills inflated up to 248% after the factWe paid him the quoted price of $ He states in his response to Revdex.com that a quote was given over the phoneThis is not trueIt was all done in writingHe tries to suggest that the quote he gave was the 'same' as for previous workThat is untrueContrary to what John tries to claim to support his behavior, the upfront price his company gave us in writing for the Spring Clean Up ($575.00) was 53% higher than the price he gave us for the Spring Clean Up ($375.00)We trusted this increase was based on his judgment as a landscaper, agreed to it, and scheduled the workWe are not landscapers It is not our job to determine the priceIt is our right to request the price in advance, review, and decide whether or not to proceed His claim that the 'conditions of the property had changed significantly' actually contradicts his argumentIn fact, we have spent many thousands of dollars on tree removal on the property between and So if anything, the scope of the work is less, not moreFewer trees, less debris It is important to note that [redacted] does not provide us with the full scope of 'Spring Clean Up' delineated by his company to include: 'clean up of all property including beds, thatching the lawn and removing all debris.' We have no lawn and the majority of our property is woodedAll he has ever done in Clean Ups for us is blow debris away from the landscaped portions of the property (minority of the land)Some of this debris they removeSome of it they just blow into the wooded areas of the property and never remove [redacted] left out of his Revdex.com response the original written correspondence requesting and confirming the cost of the workThis email documentation refutes his insinuations that there was some kind of expectation or deception on our partThere were no expectations which is why we requested his price for a service in advanceIt is strange and ridiculous to accuse a customer of 'deception' in regards to a request for a quoteIt is his job to come up with the priceIt is his right to offer or not offer the serviceThe correspondence was clear, simple, and in writing: On May 1, 2014, I emailed John’s Landscape: "We are wondering if we could have a spring clean up – if you could confirm the prices first, that would be great." Note there is no reference by us to any prior services, expectation of pricing, etcHe was untruthful in his response to the Revdex.com when he wrote "you were quite clear with telling the office that you wanted to know if the "spring clean up" would be the same rate as in the past." Neither I nor my husband ever said anything of the sortIn fact, we did not discuss the rate prior to the service by phoneThis was done via email as copied herePerhaps [redacted] is confusing us with a different client But he should not lie about usAdditionally, the rate he did give and which we agreed to was not the 'same rate as in the past,' contrary to his confabulationIt was 53% higher ($vs$375.00) than the only other Spring Clean Up he had ever done for us in On May 2, 2014, [redacted] from John’s Landscape wrote: "The price for a Spring Clean Up would be $Please let me know if you would like us to schedule this service for you." We agreed to the price of $ given to us by John's Landscape in writing on May 2nd, (which was 53% higher than the price we paid for Spring Clean Up in 2011), scheduled the work, and once completed, paid in full the $his company gave to us in writing We received variable bills and requests for amounts inflated up to 248% ($1,425.00, $1175.00, $920.00) There was nothing stopping [redacted] from viewing the property prior to giving the quote in writing (for all we know, he did view the property between the May request and May 2nd response) There was nothing thwarting him from giving a different price or billing methodology in writing when requested up frontAs he notes in his Revdex.com response, he is well aware of the previous dates he has performed Clean Ups on our propertyHis company chose to respond in writing to the written May 1st request with a fixed price without contingencies at $(53% higher than the last Spring Clean Up he did in 2011, not the 'same' as he tries to claim) He clearly misled the client by giving a fixed price which the client agreed to (reminiscent of the 'bait and switch' negative review on Revdex.com referred to below), and then he charged far above and beyond that price ($1425.00, $1175.00, $vsthe price agreed upon upfront of $575.00)He tries to blame the client and accuses us of deception instead of taking responsibility for the actions of his staff and himselfHis company gave a fixed-price quote, the basis on which we agreed to hire him for the workHe could have given a different price, or a range estimate, or an hourly rate cardHe could have and may have viewed the property in advanceWe may or may not have agreed to the workThat would have been our prerogative, and that would have been honest business We did not miscommunicate with John's Landscape when we requested the price of work, scheduled it, and paid the full $We requested whether a service was available and what it would costWhen the service was completed, we paid that amount in fullIf there was any miscommunication here, it was between [redacted] and his own staff Instead of admitting and addressing those internal company issues, he tries to place blame on and obtain additional funds (of varying amounts and rates) from the client The untruths in his statements to Revdex.com continue [redacted] writes: "I followed up with the client (at their request) and had a long conversation with [redacted] regarding the situationHe understood where I was coming from as I understood where he was coming fromHe said he would discuss it with his wife and that I should outline my proposed solution in an email, which I did." First, we never requested any additional follinvoicingWhen we received a bill for $1425.00, we wrote a check for $(price quoted by him) and noted on the bill which we mailed to him with the check "Will pay agreed upon $only (see email) - extra clean up wasn't additional it was b/c they didn't complete the job the 1st time." [redacted] emailed more than once trying to initiate further communication, suggesting we meet in person which we were not comfortable doing given his odd behaviorMy husband did communicate by phone with ***My husband can and will speak for himself [redacted] written sum [redacted] of what my husband said in that conversation is hearsayMy husband has a different recollection of that conversationIt is only after that phone call, repeated variable invoices (including late fees), and several emails from ***, that we felt compelled to file a complaint with the Revdex.comI had written to John that we would do so if he continued to bill us above and beyond the paid amountIt is our feeling that John is trying to document a 'script' of some sort, not based in fact and including statements, which he can try to use in small claims court Additionally: [redacted] During the Spring Clean Up, his crew mistakenly spent time on our neighbor's property rather than our own (there is email and photo documentation of this), which led to a delay in the job being completed and most certainly increased time, labor, and disposal fees on his company's part As [redacted] noted below, his company had removed leaves from our property on previous occasionsThey should be aware of our property lines by nowWe should not be held accountable for his miscommunications with and/or limited supervision of his own staff, and certainly not for time/labor/disposal fees incurred because they were doing the wrong property [redacted] We did witness his crew blowing debris from the landscaped to the wooded areas of our property (rather than removing), so the after-the-fact disposal fees John is trying to claim are additionally suspect [redacted] Note in the email he included in his Revdex.com response, he states his rating with the Revdex.comHe left out that he has one and only one review on the Revdex.comIt is a negative review in which the client describes his behavior as 'bait and switch,' which rings similarly here [redacted] He wrote in that same email that he has an A rating on [redacted] ***Anyone interested can join the site, view [redacted] reviews directly, and make their own judgment as to the veracity of John's statement regarding his rating As concerning as these points may be, here again is the bottom line: His company gave a fixed price in writing for a job which we agreed to and paid in fullIf he thought he deserved more for the work, he should have communicated that to us as we requested in advance of the work Regards, [redacted] Regards, [redacted] ***
Landscape work, including turf removal and drought tolerant irrigation system installationPoor workmanship, contract not honored, code violationswork must be done all over again
Since *** didn't grade the yard as quoted, everything must be removed and redone because the dirt/mulch level is too high He used wood chippings for mulch, so the ground cover didn't take The irrigation system quoted for 12" pop upshe used 6" pop ups and the irrigation line runs on the surface in places and in other places is less than 6" deep when it should be at least 12" deep (CPC and American Society of Irrigation Consultants) The wire for the controller is buried no more than 2" deep when is should be at least 6" deep (CCR Title 24, Part and the Naional Electrical Codes) posing a hazardThe valves were improperly installed I filed with the CSLB, to no effect, and his bond company, again to no effect; and I had to hire an attorney because I can't get a response from the bond company oth