Because there are several text messages between myself and the tenants and myself and our HVAC vendors, I thought it best to put things in perspective with a synopsis of all the textsIf they are needed along with the synopsis, I'd be happy to scan and send them to youPlease see attached documentHopefully, it will clarify more of what happenedJ [redacted] B***
I emailed both tenants yesterday and told them that [redacted] was called to place them back on their schedule and for them to look at the duct work while they're thereOn the 5th of January GS replaced the defrost control board and system was workingOn the 8th the tenant called GS and said they were still having a problem, on the 10th they called back GS and cancelled the appointment because system was workingBoth GS and myself hadn't heard anything back until January 16th that there was no heatI was trying to find out if they actually had no heat or they're saying because they have to change filters so often that they felt the system wasn't working properlyI left it with the room mate to talk with S [redacted] and if they had no heat to call [redacted] The next thing I knew was when they submitted the complaintI contacted GS and they didn't hear anything from the tenants either since the 10th when they cancelled the appointment.Jan 5th: [redacted] had tech replace defrost boardJan 8th: Tenant called GS to say it wasn't working and GS put them on their schedule Jan 10th: Tenant called and cancelled appointment and GS removed them from scheduleNeither Best Choice nor [redacted] heard anything further till the 16thJan 16th: I left it with room mate to talk with S [redacted] and if they have no heat to call GSNo other response from tenants till we received the complaint from Revdex.comMy response is if they had the problem why didn't they call [redacted] on the 16thThey have to take part of this responsibility for lack of communicationJ [redacted] B***
Because there are several text messages between myself and the tenants and myself and our HVAC vendors, I thought it best to put things in perspective with a synopsis of all the textsIf they are needed along with the synopsis, I'd be happy to scan and send them to youPlease see attached documentHopefully, it will clarify more of what happenedJ [redacted] B***
I emailed both tenants yesterday and told them that [redacted] was called to place them back on their schedule and for them to look at the duct work while they're thereOn the 5th of January GS replaced the defrost control board and system was workingOn the 8th the tenant called GS and said they were still having a problem, on the 10th they called back GS and cancelled the appointment because system was workingBoth GS and myself hadn't heard anything back until January 16th that there was no heatI was trying to find out if they actually had no heat or they're saying because they have to change filters so often that they felt the system wasn't working properlyI left it with the room mate to talk with S [redacted] and if they had no heat to call [redacted] The next thing I knew was when they submitted the complaintI contacted GS and they didn't hear anything from the tenants either since the 10th when they cancelled the appointment.Jan 5th: [redacted] had tech replace defrost boardJan 8th: Tenant called GS to say it wasn't working and GS put them on their schedule Jan 10th: Tenant called and cancelled appointment and GS removed them from scheduleNeither Best Choice nor [redacted] heard anything further till the 16thJan 16th: I left it with room mate to talk with S [redacted] and if they have no heat to call GSNo other response from tenants till we received the complaint from Revdex.comMy response is if they had the problem why didn't they call [redacted] on the 16thThey have to take part of this responsibility for lack of communicationJ [redacted] B***