I placed two separate orders from these people in late June/Early July The product was back order, although I did not receive notification of the back order until 7/6/ These emails stated: "Your charge for this item will not be finalized and your credit card will not be chargedIf you ordered using PayPal, your charge will be refunded." Well - this did not happen - instead they charged me for one of the orders on 7/ I called and spoke with one of the representatives and she promised to check on the order status and call me backthis never happened On 7/I receiced an email stating "Your order amount was refunded to your original form of paymentThank you! Total amount refunded: $USD" They did not refund this amount - instead they charged me this amount I called again and spoke with one of the representatives - she wanted to argue about whether the $was a debit or credit Finally she said the amount would be refunded I have ordered from these fo
They purchased a sale wig on line at wigs.comThe color wasn't in stock so they offered to change colorsThey will not honor price
On 10/07/I ordered *** in Marble Brown for $On 10/12/they emailed me to say the color was not in stock and offering to change the color orderedOn 10/26/when the color was still not available I emailed to change colors, asking what was availableI got an email reply with the available colors and called to change color to Spring AcornI canceled the original color and changed as they offeredI emailed to confirm I canceled the Marble Brown and ordered another (Spring Acorn.) On 11/21/I emailed to inquire about the wig as I had not yet received itThere have been numerous phone calls and emails since (with ***, ***, *** of Beauty & Hair.) Yesterday Megan told me it was a misunderstanding and they had canceled the order completely, but would sell it to me at full price $1,but offered a 35% discount This is still H
Company charged my credit card more than one month ago and didn't ship the items
I have ordered some items online at the website wigs.com on July 4th for the the total value (including shipping) of USD
On July 8th they send me a message saying my order has a backorder item and asking me whether I wanted to cancel the order or to wait for the item
I replied saying I was willing to wait
They never said they would charge my credit card immediately, before even knowing when the item would be available
What they have said was:
"Dear ***,
Thank you for contacting Beauty & Hair!
We added you to our priority waitlist so you can be among the first to receive your item when it becomes available Keep in mind that sometimes items ship earlier than expected!
To remain on this waitlist, you need not do a thing! We will charge your credit card for your order and ship items as they become available
Thank you,
Brandy ***
Client Care Team""
Despite the
I placed two separate orders from these people in late June/Early July The product was back order, although I did not receive notification of the
back order until 7/6/ These emails stated: "Your charge for this item will not be finalized and your credit card will not be chargedIf you ordered using PayPal, your charge will be refunded." Well - this did not happen - instead they charged me for one of the orders on 7/ I called and spoke with one of the representatives and she promised to check on the order status and call me backthis never happened On 7/I receiced an email stating "Your order amount was refunded to your original form of paymentThank you!
Total amount refunded: $USD" They did not refund this amount - instead they charged me this amount I called again and spoke with one of the representatives - she wanted to argue about whether the $was a debit or credit Finally she said the amount would be refunded I have ordered from these fo
Refusal to give sale price offered within 5d A new customerTold I should have checked a notification selection I was un aware ofpractice
This notification practice is designed to promote more business Being new customer was denied sale price I was un aware of
Sent wig back and they received it Jun Had to email three more times and they kept saying the refund was comingIt's 7/and still no refund
I ordered a wig from their online store, Wigs.comIt was a terrible color and I sent it back It met all the requirements for a refund They received it on 6/13/and I have the name of the person who signed for it Wrote to them7/asking where the refund was No reply until 7/when they acknowledged receipt, said they were processing the refund and it could take up to business days 7/(business days later) I asked about the refund7/they said they were processing it, but it could take my financial institution 3-days for it to show up It doesn't take Capital One 3-days to "process" a refundIt's now 7/and I still don't have the refund
I ordered (2) wigs from wigs.com they were not as described and were defectiveWhen I returned them I was charged a 25% restocking fee
I ordered (2) wigs from wigs.com on 8/16/The order # was XXXXXXXXX in the amount of $1,and charged it on my VISA credit cardI ordered (1) Heidi Smart Lace, Jon Renau color 12FSand (1) Angie Exclusive Colors / Smart Lace color 12FSMy hair is thinning and felt I needed to start wearing wigsThe wigs arrived on 8/22/I opened the package and could not believe what I sawThe more expensive of the wigs the Angie - the color was wrong - no dark roots on the crown and there were bald spots all over the wigMy own thinning hair looks better than the wig didThe Heidi wig looked ok as far as color goes, but it looked so fake, not as describedI couldn't believe itI proceeded to take pictures of them and called customer serviceI told them it was defective and wanted my money back because I was afraid to get another oneCustom
Placed an order 4/& was chargedNever shipped & when I contacted companty was told it wasnt in stockasked to be refunded twice & no response
Order Number: XXXXXXX
Order Reference Number: WX-XXXXXX
Items on Backorder: 24BTTextured Layers
Qty:
Expected Availability: PENDING
When I placed order on 4/25, I was charged right away & after a week noticed my order was still "unfulfilled"I contacted company, did not hear backA few days later, contacted company more times, asking to please cancel this order & refund me ASAPThen I get an email, my order is not available & may not be available until NovemberI once again requested to cancel & be refunded & they will not respond
The company advertised a product and they refuse to refund shipping costs
Regarding my order #WX-XXXXXX at wigs.com., I ordered the Zara wig in the color 24BT18Swhich is described by the model in the video on the website that the color is :"Medium natural ash blonde and light natural gold blonde blend shaded with a medium brown root"
That is also the color that the model is wearing and the color swatch that is shown on the website
I checked the color online via my computer, via my phone, via youtube videos, via other website that sell this wig/color, and indeed the wig is an ash blonde with some gold blonde highlights
After researching the Zara wig in the 24BT18Scolor from various sources, I ordered it from wigs.com and I was expecting an ash blonde wig, just as the model on their website described it, and the model in the video was even wearing that particular color
Well, when I received the wig, it was nothing like on the website a
I just received a partial refund for Order # 9226WOI returned the wig because it did not fit and explained in detail that it was about inch short in the back and also inch short in the frontI have two other Ellen Wille wigs that are Average size that fit perfectlyI called as soon as I tried it on and offered to send photos to show the small fit, but the young lady (Erin) at customer service said it was not necessary, that they would measure the wig and if they found it defective I would receive a full refund of $plus postage $I loved the wig I ordered and did ask them to please send another one because the one I received was extremely small and was defective I received the package on April 2nd and returned it the same day and WigOutlet.com received it on the 4thBetween then and today I made phone calls to ask what was taking so long only to be told that they needed to business days to respond.It wasn't until today that I finally received an email letti
I am due a refundThe company said it refunded me on May 2nd, and I have not received it
I purchased a *** wig in color *** on April 7th, order #WX-XXXXXXI did not like the color of it and it looked terrible on meI received it on April 11, I filled out the return paperwork and sent it back on April 17th and they received it on April 19th, The return policy states a fee of $will be applied to orders over $The total cost was $so I should receive a refund in the amount of $I received an email on May 2, which stated a refund in the amount of $was applied to my original form of paymentI sent several emails asking where my refund was and they kept responding that it was sent and that I should contact my financial institutionI did that on May 16th, They has been no credit issued and I have disputed the charge with my bankI have all the paperwork showing the order and emails about the refund which I have
I brought a wig,I paid for international shipment but, because missing commercial invoice, Its held at Sao Paulo Airport Custom HouseI can't get it
My name is Beatriz, I am Brazilian, I am years old and I live here, in Brazil
I bought a wig, Mars,14,I paid by internacional credit card, MasterCard I paid also for an international shipment,exactly USD$ 54,
I have been Beauty and Hair costumer for many years
This time, because a missing commercial invoice, my package is held at Sao Paulo Airport Custom House
I am in contact with UPS Brazil, they told me to ask Beauty and Hair for a copy of the commercial invoice to release the package
I tried with " Client Care Team " at Beauty and Hair to resolve the situationI sent many mails, I explained about the problem, they answered gently, but do not took action to get the problem resolved
Last week, finally, they agreed about sending a copy of the commercial invoice, to me and to UPS, in BrazilSo, I got an ema
Order #WX-XXXXXX
With several weeks to spare before Christmas, I wanted to upgrade my hairstyle in time for my holiday partiesI ordered wigs from Beauty and Hair on December 6th, one straight and the other wavy in the same color so I could switch back and forth discreetly without people noticing a changeWhen my order arrived, I was disappointed that there was only one wig in the boxI contacted Beauty & Hair to let them know I was frustrated and needed both of themAfter a very long wait I finally received a responseThey let me know that the second wig was no longer available in the color I wanted and that I could get it in a different colorI tried to explain to them that I could not order it in a different color because the idea was to have both a straight and wavy option in the same colorI offered the idea that I could ship the unworn wavy wig back to them and they could send me both the wavy and straight wigs in the same colorI asked for them to cover shipping this
I placed two separate orders from these people in late June/Early July The product was back order, although I did not receive notification of the back order until 7/6/ These emails stated: "Your charge for this item will not be finalized and your credit card will not be chargedIf you ordered using PayPal, your charge will be refunded." Well - this did not happen - instead they charged me for one of the orders on 7/ I called and spoke with one of the representatives and she promised to check on the order status and call me backthis never happened On 7/I receiced an email stating "Your order amount was refunded to your original form of paymentThank you! Total amount refunded: $USD" They did not refund this amount - instead they charged me this amount I called again and spoke with one of the representatives - she wanted to argue about whether the $was a debit or credit Finally she said the amount would be refunded I have ordered from these fo
They purchased a sale wig on line at wigs.comThe color wasn't in stock so they offered to change colorsThey will not honor price
On 10/07/I ordered *** in Marble Brown for $On 10/12/they emailed me to say the color was not in stock and offering to change the color orderedOn 10/26/when the color was still not available I emailed to change colors, asking what was availableI got an email reply with the available colors and called to change color to Spring AcornI canceled the original color and changed as they offeredI emailed to confirm I canceled the Marble Brown and ordered another (Spring Acorn.) On 11/21/I emailed to inquire about the wig as I had not yet received itThere have been numerous phone calls and emails since (with ***, ***, *** of Beauty & Hair.) Yesterday Megan told me it was a misunderstanding and they had canceled the order completely, but would sell it to me at full price $1,but offered a 35% discount This is still H
Company charged my credit card more than one month ago and didn't ship the items
I have ordered some items online at the website wigs.com on July 4th for the the total value (including shipping) of USD
On July 8th they send me a message saying my order has a backorder item and asking me whether I wanted to cancel the order or to wait for the item
I replied saying I was willing to wait
They never said they would charge my credit card immediately, before even knowing when the item would be available
What they have said was:
"Dear ***,
Thank you for contacting Beauty & Hair!
We added you to our priority waitlist so you can be among the first to receive your item when it becomes available Keep in mind that sometimes items ship earlier than expected!
To remain on this waitlist, you need not do a thing! We will charge your credit card for your order and ship items as they become available
Thank you,
Brandy ***
Client Care Team""
Despite the
I placed two separate orders from these people in late June/Early July The product was back order, although I did not receive notification of the
back order until 7/6/ These emails stated: "Your charge for this item will not be finalized and your credit card will not be chargedIf you ordered using PayPal, your charge will be refunded." Well - this did not happen - instead they charged me for one of the orders on 7/ I called and spoke with one of the representatives and she promised to check on the order status and call me backthis never happened On 7/I receiced an email stating "Your order amount was refunded to your original form of paymentThank you!
Total amount refunded: $USD" They did not refund this amount - instead they charged me this amount I called again and spoke with one of the representatives - she wanted to argue about whether the $was a debit or credit Finally she said the amount would be refunded I have ordered from these fo
Refusal to give sale price offered within 5d A new customerTold I should have checked a notification selection I was un aware ofpractice
This notification practice is designed to promote more business Being new customer was denied sale price I was un aware of
Sent wig back and they received it Jun Had to email three more times and they kept saying the refund was comingIt's 7/and still no refund
I ordered a wig from their online store, Wigs.comIt was a terrible color and I sent it back It met all the requirements for a refund They received it on 6/13/and I have the name of the person who signed for it Wrote to them7/asking where the refund was No reply until 7/when they acknowledged receipt, said they were processing the refund and it could take up to business days 7/(business days later) I asked about the refund7/they said they were processing it, but it could take my financial institution 3-days for it to show up It doesn't take Capital One 3-days to "process" a refundIt's now 7/and I still don't have the refund
I ordered (2) wigs from wigs.com they were not as described and were defectiveWhen I returned them I was charged a 25% restocking fee
I ordered (2) wigs from wigs.com on 8/16/The order # was XXXXXXXXX in the amount of $1,and charged it on my VISA credit cardI ordered (1) Heidi Smart Lace, Jon Renau color 12FSand (1) Angie Exclusive Colors / Smart Lace color 12FSMy hair is thinning and felt I needed to start wearing wigsThe wigs arrived on 8/22/I opened the package and could not believe what I sawThe more expensive of the wigs the Angie - the color was wrong - no dark roots on the crown and there were bald spots all over the wigMy own thinning hair looks better than the wig didThe Heidi wig looked ok as far as color goes, but it looked so fake, not as describedI couldn't believe itI proceeded to take pictures of them and called customer serviceI told them it was defective and wanted my money back because I was afraid to get another oneCustom
Placed an order 4/& was chargedNever shipped & when I contacted companty was told it wasnt in stockasked to be refunded twice & no response
Order Number: XXXXXXX
Order Reference Number: WX-XXXXXX
Items on Backorder: 24BTTextured Layers
Qty:
Expected Availability: PENDING
When I placed order on 4/25, I was charged right away & after a week noticed my order was still "unfulfilled"I contacted company, did not hear backA few days later, contacted company more times, asking to please cancel this order & refund me ASAPThen I get an email, my order is not available & may not be available until NovemberI once again requested to cancel & be refunded & they will not respond
The company advertised a product and they refuse to refund shipping costs
Regarding my order #WX-XXXXXX at wigs.com., I ordered the Zara wig in the color 24BT18Swhich is described by the model in the video on the website that the color is :"Medium natural ash blonde and light natural gold blonde blend shaded with a medium brown root"
That is also the color that the model is wearing and the color swatch that is shown on the website
I checked the color online via my computer, via my phone, via youtube videos, via other website that sell this wig/color, and indeed the wig is an ash blonde with some gold blonde highlights
After researching the Zara wig in the 24BT18Scolor from various sources, I ordered it from wigs.com and I was expecting an ash blonde wig, just as the model on their website described it, and the model in the video was even wearing that particular color
Well, when I received the wig, it was nothing like on the website a
I just received a partial refund for Order # 9226WOI returned the wig because it did not fit and explained in detail that it was about inch short in the back and also inch short in the frontI have two other Ellen Wille wigs that are Average size that fit perfectlyI called as soon as I tried it on and offered to send photos to show the small fit, but the young lady (Erin) at customer service said it was not necessary, that they would measure the wig and if they found it defective I would receive a full refund of $plus postage $I loved the wig I ordered and did ask them to please send another one because the one I received was extremely small and was defective I received the package on April 2nd and returned it the same day and WigOutlet.com received it on the 4thBetween then and today I made phone calls to ask what was taking so long only to be told that they needed to business days to respond.It wasn't until today that I finally received an email letti
I am due a refundThe company said it refunded me on May 2nd, and I have not received it
I purchased a *** wig in color *** on April 7th, order #WX-XXXXXXI did not like the color of it and it looked terrible on meI received it on April 11, I filled out the return paperwork and sent it back on April 17th and they received it on April 19th, The return policy states a fee of $will be applied to orders over $The total cost was $so I should receive a refund in the amount of $I received an email on May 2, which stated a refund in the amount of $was applied to my original form of paymentI sent several emails asking where my refund was and they kept responding that it was sent and that I should contact my financial institutionI did that on May 16th, They has been no credit issued and I have disputed the charge with my bankI have all the paperwork showing the order and emails about the refund which I have
I brought a wig,I paid for international shipment but, because missing commercial invoice, Its held at Sao Paulo Airport Custom HouseI can't get it
My name is Beatriz, I am Brazilian, I am years old and I live here, in Brazil
I bought a wig, Mars,14,I paid by internacional credit card, MasterCard I paid also for an international shipment,exactly USD$ 54,
I have been Beauty and Hair costumer for many years
This time, because a missing commercial invoice, my package is held at Sao Paulo Airport Custom House
I am in contact with UPS Brazil, they told me to ask Beauty and Hair for a copy of the commercial invoice to release the package
I tried with " Client Care Team " at Beauty and Hair to resolve the situationI sent many mails, I explained about the problem, they answered gently, but do not took action to get the problem resolved
Last week, finally, they agreed about sending a copy of the commercial invoice, to me and to UPS, in BrazilSo, I got an ema
Order #WX-XXXXXX
With several weeks to spare before Christmas, I wanted to upgrade my hairstyle in time for my holiday partiesI ordered wigs from Beauty and Hair on December 6th, one straight and the other wavy in the same color so I could switch back and forth discreetly without people noticing a changeWhen my order arrived, I was disappointed that there was only one wig in the boxI contacted Beauty & Hair to let them know I was frustrated and needed both of themAfter a very long wait I finally received a responseThey let me know that the second wig was no longer available in the color I wanted and that I could get it in a different colorI tried to explain to them that I could not order it in a different color because the idea was to have both a straight and wavy option in the same colorI offered the idea that I could ship the unworn wavy wig back to them and they could send me both the wavy and straight wigs in the same colorI asked for them to cover shipping this