Johnny Erickson Construction LLC

[redacted] ,In regards to Complaint ID: [redacted] .This customer purchased a repair service from us on Jan14th, He shipped his part in to us for repairWe completed the repair and shipped the completed and successful repair back to his home on Jan24th, 2015.However during shipment, the board was shaken around too much and part of what we repaired brokeWe then opened an RMA for the customer and the customer shipped the board back to usWe quickly identified the problem and correctedThe customer also sent us information to test the functions of the board as he did not send us the control panel to control the boardWe used this information, and tested it’s functionality after we repaired the damage caused by shippingWe then shipped the repaired board back on Feb13th.This was the last time the customer communicated with usWe told him that if he had any issues to call usThere was zero communication from [redacted] from the moment we sent itWe would’ve been able to provide assistance in resolving any issuesWe have an outstanding reputation and it’s not because we have a perfect success rate with our repairsIt’s because most of our customer understand that repairing things that most would deem unrepairable is a tricky science and sometimes issues occurAnd when they do happen we have a process to handle that and this customer never did anything to try and communicate an issueAs far was we knew there were no issues.We are also still willing to talk with the customer in regards to this order and make any repairs necessaryWe warranty our work for months so he is still within his warranty periodWe tried to contact him once the complaint was filed and he will not return our phone calls, and will not respond to emailsIt really puts into question the legitimacy of his claim vs the desire to simply spread a bad word about our businessSo please let it be known that we are more than willing to assist him in resolving the issue with his repair.Thank you[redacted] ***PresidentCady Corporaton

***,I’m not sure what else to say on thisHis response is a bit unclearHere is what I know, we emailed him after this claim was made and called him multiple timesNo responseWe don’t have all day to go back an forth with someone who has one mission in mind which is to tarnish our nameHe has made it clear there is nothing we can do to resolve the issue so there really isn’t anything we can doI understand his frustration but when a customer isn't willing to resolve an issue there isn’t anything we can doI’d love to talk or email him and talk about whatever it is he wants to talk aboutHe knows our number and our emailHe can initiate that dialogue as we have already tried multiple timesHis keypad may have worked when he sent it, but he is unwilling to accept the fact that he may have damaged it taking it out and packaging itThe packaging doesn’t have to be damaged on the outside for something to happen to itWe have never denied him warranty service…everWhen we were telling him all the potential things that could’ve gone wrong we weren’t stating facts… he had a problem that wasn’t happening here so we were making suggestions as to what could possibly be wrongWe were trying to figure out why it was working fine here but wasn’t working there and the only deduction that we could come to was that something was damaged in shipping or it was not installed properlyMistakes can happen on both ends and if we are going to assume that we could make a mistake, then it is just as probable that a mistake could happen on that end as wellAgain he had a warranty and just decided not to take advantage of the options available to himAs far as NASA goes… My guess is they don’t have different people handling a package with little to no care for what is inside the box… so it’s much more likely that a package gets damaged shipping it to myself and back than highly trained NASA personnel

This letter is in response to the complaint I filed against The Repair ShackSince I ma** this complaint the company has refun**d my purchase amountTherefore I would like to rescind my complaintThank you for your assistanceMy mother once operated a local Revdex.com here in Massand was always a
huge advocate for helping consumers. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.***'s contact information may be corrupted because I've received no phone calls nor emails from him, I've checked the inbox, trash and spam folder repeatedly and receive voice messages on my answering machine all the time*** is right that there is nothing they can do to resolve this after both of my irreplaceable circuit boards were damaged in the process of being repaired*** claims the damage was done in shipping, but I've been unable to wrap my head around how the post office burned the circuit board without burning the packagingLikewise, breaking a circuit board requires a significant force and none was evident on the packagingThe damage occurred when the boards were returned for warranty service after considerable discussion and my proving the problem was not with my cable, but rather with the "repaired" circuit board, something a consumer would not be able accomplish.Nothing the Repair Shack can do will un-break and un-burn my circuit boardsI filed this complaint to make other people aware of my experienceI had to buy another oven, but believe my old one was repairable if I'd chosen a different repair facility.I'm sure NASA is working on drone delivery, but when I was working on their boards, they shipped UPS or FEDEX and we never saw a broken board*** is probably right that back then I was working with better trained personnel.
Regards,
*** ***

>This letter is in response to the complaint I filed against The Repair Shack. Since I ma** this complaint the company has refun**d my purchase amount. Therefore I would like to rescind my complaint. Thank you for your assistance. My mother once operated a local Revdex.com here in Mass. and was always a huge advocate for helping consumers.                                                                            [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Let me preface my response with a clarification of my complaint. The only issue I had with the original repair was that the keypad that worked before the repair did not work afterward. [redacted] helped me understand the process, repaired the boards fairly quickly and returned them well packaged in a box that still showed no damage when it arrived.Things changed dramatically when I reported the failure on the repaired boards. [redacted] blamed the failure on being a pre-existing condition of the boards, my failed reinstallation of the boards, I damaged the keypad cable, a bad oven sensor and as he reported, the shipper was abusive. He only agreed to honor their warranty when I used knowledge a normal homeowner would not have to prove the oven sensor and keyboard were in fact, functioning correctly. I packaged the boards with lots of padding in a brand new Priority Mail box. What I got back were damaged boards in a ripped up box taped back together with the same tape used to seal the package, and the boards still didn't work correctly. These circuit boards aren't fragile - I've worked on circuit boards that went to space and back before being shipped halfway across the country for repair and have never seen the damage that happened to these boards coming from a neighboring state. I have no idea how [redacted] thinks the shipper burned the control board without damaging the packaging. Boards get damaged, but rarely by professionals and 2 boards out of 2 damaged in different ways is no less than extreme carelessness with no regard for the value of my property.[redacted]'s records may be incomplete, I did contact him about a refund and he said they would re-re-repair, but would not refund. I did have an unintelligible phone message from "Kansas Caller", but it was not The Repair Shack's number. [redacted] may be right that I want to spread a bad word, their reputation seemed good and I found no complaints, and because I wish I was warned, I want others to know what I experienced. Truthfully, I hope my experience was a one of the kind and dozens of other customers post about their great experience, but I doubt that will happen. The Revdex.com site only allows 1 photo with a complaint, but have many; of the pre repair boards, the boards after the first repair, the damage to the boards and the taped together packaging. I am quite willing to discuss this with The Repair Shack, they have my email address and at this point, I prefer the discussion in writing, but they are not getting another chance to destroy my circuit boards.
Regards,
[redacted]

[redacted],In regards to Complaint ID: [redacted].This customer purchased a repair service from us on Jan14th, 2015. He shipped his part in to us for repair. We completed the repair and shipped the completed and successful repair back to his home on Jan. 24th, 2015.However during shipment, the board was...

shaken around too much and part of what we repaired broke. We then opened an RMA for the customer and the customer shipped the board back to us. We quickly identified the problem and corrected. The customer also sent us information to test the functions of the board as he did not send us the control panel to control the board. We used this information, and tested it’s functionality after we repaired the damage caused by shipping. We then shipped the repaired board back on Feb13th.This was the last time the customer communicated with us. We told him that if he had any issues to call us. There was zero communication from [redacted] from the moment we sent it. We would’ve been able to provide assistance in resolving any issues. We have an outstanding reputation and it’s not because we have a perfect success rate with our repairs. It’s because most of our customer understand that repairing things that most would deem unrepairable is a tricky science and sometimes issues occur. And when they do happen we have a process to handle that and this customer never did anything to try and communicate an issue. As far was we knew there were no issues.We are also still willing to talk with the customer in regards to this order and make any repairs necessary. We warranty our work for 6 months so he is still within his warranty period. We tried to contact him once the complaint was filed and he will not return our phone calls, and will not respond to emails. It really puts into question the legitimacy of his claim vs the desire to simply spread a bad word about our business. So please let it be known that we are more than willing to assist him in resolving the issue with his repair.Thank you.[redacted]PresidentCady Corporaton