Johnny on the Spot Disaster Cleanup, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jon *** Its obvious MrAppliance feels a simple phone call to the manufacture is worth $45.00, MrAppliance told me when I brought the dehumidifier to him (as a Frigidaire referred repair dealer) that he thought it was a condenser problemI would accept MrAppliance response to my complaint had the replacement been sent to MrAppliance for exchange of the old defective one, but instead I was directed to *** *** *** in Amery Wito pick up the replacement applianceIn addition to the additional mileage and time I was charged $for a recycle feeI have no problem paying a recycle fee but that fee should have been part of the $I paid to MrApplianceThis is a poor way to treat a customer and I regret going to MrAppliance of BaldwinMy next coarse of action will be to contact Frigidaire and explain what MrAppliance did andask them why MrAppliance directed them to send the replacement to *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this company will never refund my money and I have no choice but to close this case.
Regards,
Louise ***

I am the owner of the Mr
Appliance company and want to respond to this customers complaint.We got a call about a LG washer that wasn't performing correctly for the customer. Mark our top technician went out and the unit had control board issues and worse yet that we can't get the part from LG headquarters. First there is no possible way we would know what part had failed until a technician diagnoses it.Second we did not know LG had discontinued the part that had failed....after all that is near impossible to do this for any customer.We strive to do great work for all of our customers ,but in this case no one is the winner. if we don't sell the overall job we don't make any money and worse yet the customer is unhappy that we cant repair the appliance.I hope the customer will understand the situation that is not our fault.Thank you for your business!MrAppliance of StCroix River Valley

In regards to ID customer Mr*** @*** has complained that our company charged too much to try and repair a dehumidifier that was out of warranty We charged the customer half price of our fee of $and charged him $ for the research and the time talking to the
corporation to accept his out of warranty dehumidifier for this sum of money and time spent we will accept his new unit and we will gladly refund all of his money If we can solve the issue please let us know what you would like to do in regards to spending hours to solve an issue for an unhappy customer

Company states that the worker did go out there and review the problemUnfortunately, the user interface is no longer availableIf it doesn't work and they can't get a part for it, the consumer has to go back to the manufacturerThey did complete the service call

Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me. 
My complaint has been resolved and the owner [redacted] has been a pleasure to work with. Our matters have been completely...

resolved. Thank you,[redacted]

We provided a proposal to [redacted] for mold remediation at [redacted]  Several months later, we were awarded the job.  When exiting the crawlspace, a worker tracked dirt in the house.  This was brought to my attention and immediately had a phone conversation with [redacted] that evening and contracted with people to resolve the issues.I spoke with [redacted] to resolved the additional issues that she pointed out in her compliant.  I explained that we were not made aware of several of issues (additional cleaning needed of electronics, ductwork and wiring in the crawlspace and other items).  She acknowledge that she didn’t inform us of the issues.  [redacted] and I discussed a remedy to the list of issues, we came to an agreement and settled the dispute. [redacted]