In regards to ID customer Mr [redacted] @ [redacted] has complained that our company charged too much to try and repair a dehumidifier that was out of warranty? We charged the customer half price of our fee of $and charged him $? for the research and the time talking to the corporation to accept his out of warranty dehumidifier for this sum of money and time spent we will accept his new unit and we will gladly refund all of his money? If we can solve the issue please let us know what you would like to do in regards to spending hours to solve an issue for an unhappy customer
RevDex.com: I have reviewed the response made by the business in reference to [redacted] , and find that this resolution is satisfactory to me. My complaint has been resolved and the owner [redacted] has been a pleasure to work with. Our matters have been completely... resolved. Thank you, [redacted]
We provided a proposal to [redacted] for mold remediation at [redacted] *** Several months later, we were awarded the job When exiting the crawlspace, a worker tracked dirt in the house This was brought to my attention and immediately had a phone conversation with [redacted] that evening and contracted with people to resolve the issues.I spoke with [redacted] to resolved the additional issues that she pointed out in her compliant I explained that we were not made aware of several of issues (additional cleaning needed of electronics, ductwork and wiring in the crawlspace and other items) She acknowledge that she didn’t inform us of the issues [redacted] and I discussed a remedy to the list of issues, we came to an agreement and settled the dispute*** [redacted] ***
Company states that the worker did go out there and review the problemUnfortunately, the user interface is no longer availableIf it doesn't work and they can't get a part for it, the consumer has to go back to the manufacturerThey did complete the service call
In regards to ID customer Mr [redacted] @ [redacted] has complained that our company charged too much to try and repair a dehumidifier that was out of warranty? We charged the customer half price of our fee of $and charged him $? for the research and the time talking to the corporation to accept his out of warranty dehumidifier for this sum of money and time spent we will accept his new unit and we will gladly refund all of his money? If we can solve the issue please let us know what you would like to do in regards to spending hours to solve an issue for an unhappy customer
RevDex.com: I have reviewed the response made by the business in reference to [redacted] , and find that this resolution is satisfactory to me. My complaint has been resolved and the owner [redacted] has been a pleasure to work with. Our matters have been completely... resolved. Thank you, [redacted]
We provided a proposal to [redacted] for mold remediation at [redacted] *** Several months later, we were awarded the job When exiting the crawlspace, a worker tracked dirt in the house This was brought to my attention and immediately had a phone conversation with [redacted] that evening and contracted with people to resolve the issues.I spoke with [redacted] to resolved the additional issues that she pointed out in her compliant I explained that we were not made aware of several of issues (additional cleaning needed of electronics, ductwork and wiring in the crawlspace and other items) She acknowledge that she didn’t inform us of the issues [redacted] and I discussed a remedy to the list of issues, we came to an agreement and settled the dispute*** [redacted] ***
Company states that the worker did go out there and review the problemUnfortunately, the user interface is no longer availableIf it doesn't work and they can't get a part for it, the consumer has to go back to the manufacturerThey did complete the service call