Johnny On The Spot General Services, Inc.

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted].  They did not propose any action, which is consistent with their initial unwillingness to even look to see if they made a mistake.  For your reference, details of the my response to their statement is attached and below.Response to Revdex.com response from Johnny on the Spot
 “I was taken aback to
see that we completed this work on January 11, 2016 and during my initial
conversation Mr. [redacted] seem to act like it was within a week or so.”
Response – patently false.  Johnny on the Spot initially only found a
work order from two or three years ago – I had to inform them that it had only
been “two or three months” ago – I never implied a week or so and that is
simply a lie.  In fact, I was wrong – it
was four months, but it was an honest mistake, as opposed to the revisionist
language used in this response from Johnny on the Spot.  Even when the date was found, the person from
Johnny on the spot said six months ago – it was four.
“I responded that I will be glad to send a crew out, but a
charge would be associated with a trip to clean the downspout.”
Response – patently false.  Johnny on the Spot offered to send a crew out
to re-clean the entire house’s gutters,
for which I would be responsible for paying (again).  When I informed them I only needed the one
downspout cleaned, they said it was not
worth their time to do it.  I offered
that if they came and showed me that the debris was recent (oak pollen strands,
as opposed to leaves) or unusual (a squirrel nest or something), I would be
obliged to pay for the work, as I would have been wrong in my belief that they
had missed it the first time, but they continued to refuse since it was “not
worth their time”.  I asked to speak with
the owner and was told he would call me – that never happened.
“Mr. [redacted] became very upset and told me that we are going to
lose his business, his friends business and anyone that mentions Johnny On The
Spot; that he would tell them that we don’t back our work.”
Response – patently false.  I indicated they would lose my business, but
I never threatened anything else. 
Obviously, if someone asked me, I would be truthful that was I was not
satisfied with their response to this situation, but I did not threaten to do
anything proactive other than complain to the Revdex.com, which they made my only
recourse by being unwilling to even take a look.
“In my professional opinion, Mr. [redacted] just wanted something
for free. His loud conversation on the phone demanding this to be corrected
immediately, him being so rude, and short leads me to believe this.”
Response
– patently false.  I indicated from the
get-go that I had been satisfied with the service of the company for the three
or so years I had done business with them and I really thought that they had
missed this downspout as an honest mistake. 
I was very calm and civil with the person even though they initially
could not find the correct work date.   I
became irritated when the person was not even willing to have someone look at
it – he was just assuming the crew did not make a mistake – I, the customer,
was explaining that I thought they did make a mistake, and he was completely
unwilling to believe that, or even come verify that one way or another.  I will admit, at the end of the call, I was
frustrated and explained that I wanted a call from the owner.  I asked to speak with him, but I never asked
for his number.  He said the owner would
call me, but he never did - yet another instance where the wishes of the customer
were ignored by Johnny on the Spot.
“Mr. [redacted] was not
being honest, he knew that 4-months of heavy rain clogged his downspout and did
not want to pay to have his gutters cleaned. This is a very unreasonable
request from a customer and it should be viewed as that by the Revdex.com.”
Response – patently false.   On this past Friday, I had another company
come out and clean this particular gutter/downspout.  The workman found all kinds of leaves,
sticks, etc. in the entire gutter and the first six-twelve inches of the
downspout from the top.    I asked the workman if he thought it had been
cleaned four / five months prior and he said “no way”.  On Saturday, I cleaned the lower gutter myself
at the front of the house because the oak pollen strands were covering the
gutter screens and causing some of the water to go over the gutter.  In the gutter, all I found was the little
soot from the shingles – no leaves or other debris to speak of.  These two gutters are on the same side of the
house with the same tree coverage, yet one was expectedly clean and the one in
question was full of leaves and debris. 
Had Johnny on the Spot sent someone out to at least look at my concern,
I believe they would have found that the crew made a mistake and missed one of
my gutters – but they were not even willing to take a look.  I have been completely honest in this whole
affair, and they have been completely unwilling to even look to see if they
made a mistake.  That clearly frustrated
me on the phone call and I clearly raised my voice, but I was never
disrespectful and simply wanted to talk to someone who could help me solve the
problem.  I never wanted something for
free – I had already paid for a service that was not performed adequately (and
now I know for sure because I paid someone else to correct their work), and all
I wanted was for them to take a look and fix the issue – they were unwilling
unless I paid for the whole house service again, which I was unwilling to do.
Regards,
[redacted]

Conversation by Jim L[redacted]Mr. [redacted] called our main office line on April 27th,
2016 and I answered the phone. He said we cleaned his gutters and missed a
downspout and would need a crew to come and clean it out. I did not remember
doing any work for Mr. [redacted] recently so I asked could I call...

him back, because
I wanted to pull up his records, #1 to see when we did his work and #2 what
staff went on the job. After reviewing his work order, I was taken aback to see
that we completed this work on January 11, 2016 and during my initial
conversation Mr. [redacted] seem to act like it was within a week or so. I returned
his call within 5 minutes and told Mr. [redacted] that I found his work order;
however it was dated job completed on January 11, 2016. Mr. [redacted] said ok, well
it was a month or so ago and I stated it was over 4 months ago and to be exact
it was 4 months and 11 days ago and we have had over 15” of rain during that
period, almost 10 in just the month of May; and anything could have clogged the
single downspout during that period of time. Mr. [redacted] stated, so, what are you
saying? You should be saying you missed cleaning a gutter downspout and you
should send someone out to clean it. Mr. [redacted] then said I have gutter guards
and I know it’s not my issue. I told Mr. [redacted] that there should have never been
an issue with gutter guards since they protect all debris from the gutters and
downspouts. But he contacted us because he had a problem. And we cleaned his
gutters out thoroughly. I also told him that we make sure that all gutters are
free of debris because we rinse them out and watch the water come down all
spouts.  I responded that I will be glad
to send a crew out, but a charge would be associated with a trip to clean the
downspout. After a 4-month period I cannot guarantee gutter cleaning and there
will be a fee to make that trip with a crew. I asked him didn’t he notice this
prior to a 4-month period and he responded yes but I haven’t had a chance to
call. Mr. [redacted] became very upset and told me that we are going to lose his
business, his friends business and anyone that mentions Johnny On The Spot;
that he would tell them that we don’t back our work. I told Mr. [redacted] our
company always backs our work, but after a almost five month period with
tornadoes, and the wettest season in over 75 years, we just could not send
someone out to check.  I cannot send a
crew to unclog a downspout when I know we cleaned it at the time of service
since we rinse all gutters with clear water. We would have noticed a backup
from a clogged downspout. Mr. [redacted] then threaten me that he was going to write
a letter to the Revdex.com and complain if we don’t follow up and take care of this.
He then asked to speak to my boss and I told him I ran the operations part of
the business and made all operational decisions. He asked if I owned the
business and I told him no I don’t own it but I do run the operations and make
all of operational decisions. He demanded that I give him the owners name and I
then told him Johnny Johnson owned the business, but I would not give out his
direct phone number. I told him I would be glad to come out and clean all of
his gutters again, but I could not come out just to check his down spout. I
told him that I am sure he probably had debris in his downspouts with all of the
bad weather since January 11. The downspout situation is an act of God. We did
not miss cleaning one downspout.  He then
he hung up the phone in my face.  In my professional opinion, Mr. [redacted] just wanted
something for free. His loud conversation on the phone demanding this to be
corrected immediately, him being so rude, and short leads me to believe this. Johnny On The Spot has never had a complaint with the
Revdex.com. We pride ourselves in doing quality work and making sure each customer is
satisfied. Mr. [redacted] was not being honest, he knew that 4-months of heavy rain
clogged his downspout and did not want to pay to have his gutters cleaned. This
is a very unreasonable request from a customer and it should be viewed as that
by the Revdex.com.Jim L[redacted]
[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted].  They did not propose any action, which is consistent with their initial unwillingness to even look to see if they made a mistake.  For your reference, details of the my response to their statement is attached and below.
Response to Revdex.com response from Johnny on the Spot
 “I was taken aback to
see that we completed this work on January 11, 2016 and during my initial
conversation Mr. [redacted] seem to act like it was within a week or so.”
Response – patently false.  Johnny on the Spot initially only found a
work order from two or three years ago – I had to inform them that it had only
been “two or three months” ago – I never implied a week or so and that is
simply a lie.  In fact, I was wrong – it
was four months, but it was an honest mistake, as opposed to the revisionist
language used in this response from Johnny on the Spot.  Even when the date was found, the person from
Johnny on the spot said six months ago – it was four.
“I responded that I will be glad to send a crew out, but a
charge would be associated with a trip to clean the downspout.”
Response – patently false.  Johnny on the Spot offered to send a crew out
to re-clean the entire house’s gutters,
for which I would be responsible for paying (again).  When I informed them I only needed the one
downspout cleaned, they said it was not
worth their time to do it.  I offered
that if they came and showed me that the debris was recent (oak pollen strands,
as opposed to leaves) or unusual (a squirrel nest or something), I would be
obliged to pay for the work, as I would have been wrong in my belief that they
had missed it the first time, but they continued to refuse since it was “not
worth their time”.  I asked to speak with
the owner and was told he would call me – that never happened.
“Mr. [redacted] became very upset and told me that we are going to
lose his business, his friends business and anyone that mentions Johnny On The
Spot; that he would tell them that we don’t back our work.”
Response – patently false.  I indicated they would lose my business, but
I never threatened anything else. 
Obviously, if someone asked me, I would be truthful that was I was not
satisfied with their response to this situation, but I did not threaten to do
anything proactive other than complain to the Revdex.com, which they made my only
recourse by being unwilling to even take a look.
“In my professional opinion, Mr. [redacted] just wanted something
for free. His loud conversation on the phone demanding this to be corrected
immediately, him being so rude, and short leads me to believe this.”
Response
– patently false.  I indicated from the
get-go that I had been satisfied with the service of the company for the three
or so years I had done business with them and I really thought that they had
missed this downspout as an honest mistake. 
I was very calm and civil with the person even though they initially
could not find the correct work date.   I
became irritated when the person was not even willing to have someone look at
it – he was just assuming the crew did not make a mistake – I, the customer,
was explaining that I thought they did make a mistake, and he was completely
unwilling to believe that, or even come verify that one way or another.  I will admit, at the end of the call, I was
frustrated and explained that I wanted a call from the owner.  I asked to speak with him, but I never asked
for his number.  He said the owner would
call me, but he never did - yet another instance where the wishes of the customer
were ignored by Johnny on the Spot.
“Mr. [redacted] was not
being honest, he knew that 4-months of heavy rain clogged his downspout and did
not want to pay to have his gutters cleaned. This is a very unreasonable
request from a customer and it should be viewed as that by the Revdex.com.”
Response – patently false.   On this past Friday, I had another company
come out and clean this particular gutter/downspout.  The workman found all kinds of leaves,
sticks, etc. in the entire gutter and the first six-twelve inches of the
downspout from the top.    I asked the workman if he thought it had been
cleaned four / five months prior and he said “no way”.  On Saturday, I cleaned the lower gutter myself
at the front of the house because the oak pollen strands were covering the
gutter screens and causing some of the water to go over the gutter.  In the gutter, all I found was the little
soot from the shingles – no leaves or other debris to speak of.  These two gutters are on the same side of the
house with the same tree coverage, yet one was expectedly clean and the one in
question was full of leaves and debris. 
Had Johnny on the Spot sent someone out to at least look at my concern,
I believe they would have found that the crew made a mistake and missed one of
my gutters – but they were not even willing to take a look.  I have been completely honest in this whole
affair, and they have been completely unwilling to even look to see if they
made a mistake.  That clearly frustrated
me on the phone call and I clearly raised my voice, but I was never
disrespectful and simply wanted to talk to someone who could help me solve the
problem.  I never wanted something for
free – I had already paid for a service that was not performed adequately (and
now I know for sure because I paid someone else to correct their work), and all
I wanted was for them to take a look and fix the issue – they were unwilling
unless I paid for the whole house service again, which I was unwilling to do.
Regards,
[redacted]

Conversation by Jim L[redacted]Mr. [redacted] called our main office line on April 27th,
2016 and I answered the phone. He said we cleaned his gutters and missed a
downspout and would need a crew to come and clean it out. I did not remember
doing any work for Mr. [redacted] recently so I asked could I...

call him back, because
I wanted to pull up his records, #1 to see when we did his work and #2 what
staff went on the job. After reviewing his work order, I was taken aback to see
that we completed this work on January 11, 2016 and during my initial
conversation Mr. [redacted] seem to act like it was within a week or so. I returned
his call within 5 minutes and told Mr. [redacted] that I found his work order;
however it was dated job completed on January 11, 2016. Mr. [redacted] said ok, well
it was a month or so ago and I stated it was over 4 months ago and to be exact
it was 4 months and 11 days ago and we have had over 15” of rain during that
period, almost 10 in just the month of May; and anything could have clogged the
single downspout during that period of time. Mr. [redacted] stated, so, what are you
saying? You should be saying you missed cleaning a gutter downspout and you
should send someone out to clean it. Mr. [redacted] then said I have gutter guards
and I know it’s not my issue. I told Mr. [redacted] that there should have never been
an issue with gutter guards since they protect all debris from the gutters and
downspouts. But he contacted us because he had a problem. And we cleaned his
gutters out thoroughly. I also told him that we make sure that all gutters are
free of debris because we rinse them out and watch the water come down all
spouts.  I responded that I will be glad
to send a crew out, but a charge would be associated with a trip to clean the
downspout. After a 4-month period I cannot guarantee gutter cleaning and there
will be a fee to make that trip with a crew. I asked him didn’t he notice this
prior to a 4-month period and he responded yes but I haven’t had a chance to
call. Mr. [redacted] became very upset and told me that we are going to lose his
business, his friends business and anyone that mentions Johnny On The Spot;
that he would tell them that we don’t back our work. I told Mr. [redacted] our
company always backs our work, but after a almost five month period with
tornadoes, and the wettest season in over 75 years, we just could not send
someone out to check.  I cannot send a
crew to unclog a downspout when I know we cleaned it at the time of service
since we rinse all gutters with clear water. We would have noticed a backup
from a clogged downspout. Mr. [redacted] then threaten me that he was going to write
a letter to the Revdex.com and complain if we don’t follow up and take care of this.
He then asked to speak to my boss and I told him I ran the operations part of
the business and made all operational decisions. He asked if I owned the
business and I told him no I don’t own it but I do run the operations and make
all of operational decisions. He demanded that I give him the owners name and I
then told him Johnny Johnson owned the business, but I would not give out his
direct phone number. I told him I would be glad to come out and clean all of
his gutters again, but I could not come out just to check his down spout. I
told him that I am sure he probably had debris in his downspouts with all of the
bad weather since January 11. The downspout situation is an act of God. We did
not miss cleaning one downspout.  He then
he hung up the phone in my face.  In my professional opinion, Mr. [redacted] just wanted
something for free. His loud conversation on the phone demanding this to be
corrected immediately, him being so rude, and short leads me to believe this. Johnny On The Spot has never had a complaint with the
Revdex.com. We pride ourselves in doing quality work and making sure each customer is
satisfied. Mr. [redacted] was not being honest, he knew that 4-months of heavy rain
clogged his downspout and did not want to pay to have his gutters cleaned. This
is a very unreasonable request from a customer and it should be viewed as that
by the Revdex.com.Jim L[redacted]
[redacted]

Review: Hired company for gutter cleaning. Discovered after heavy rains that one downspout was completely clogged (post service). I have screen guards on gutter, so no way enough silt to clog could accumulate in the few months that had passed. Called to ask for someone to come our and rectify the honest mistake (assumed they had simply missed one downspout). Company would not even send a crew to inspect and clean the one spout (wanted me to pay for a full gutter cleaning again). I even offered to pay for the downspout if they discovered an issue such as a squirrel nest or something else that could have occurred since the cleaning. Company was unwilling to do so anyway. Now I have to pay someone else to correct their work.Desired Settlement: Come and clean the downspout that I believe they missed

Business

Response:

Conversation by Jim L[redacted]Mr. [redacted] called our main office line on April 27th,

2016 and I answered the phone. He said we cleaned his gutters and missed a

downspout and would need a crew to come and clean it out. I did not remember

doing any work for Mr. [redacted] recently so I asked could I call him back, because

I wanted to pull up his records, #1 to see when we did his work and #2 what

staff went on the job. After reviewing his work order, I was taken aback to see

that we completed this work on January 11, 2016 and during my initial

conversation Mr. [redacted] seem to act like it was within a week or so. I returned

his call within 5 minutes and told Mr. [redacted] that I found his work order;

however it was dated job completed on January 11, 2016. Mr. [redacted] said ok, well

it was a month or so ago and I stated it was over 4 months ago and to be exact

it was 4 months and 11 days ago and we have had over 15” of rain during that

period, almost 10 in just the month of May; and anything could have clogged the

single downspout during that period of time. Mr. [redacted] stated, so, what are you

saying? You should be saying you missed cleaning a gutter downspout and you

should send someone out to clean it. Mr. [redacted] then said I have gutter guards

and I know it’s not my issue. I told Mr. [redacted] that there should have never been

an issue with gutter guards since they protect all debris from the gutters and

downspouts. But he contacted us because he had a problem. And we cleaned his

gutters out thoroughly. I also told him that we make sure that all gutters are

free of debris because we rinse them out and watch the water come down all

spouts. I responded that I will be glad

to send a crew out, but a charge would be associated with a trip to clean the

downspout. After a 4-month period I cannot guarantee gutter cleaning and there

will be a fee to make that trip with a crew. I asked him didn’t he notice this

prior to a 4-month period and he responded yes but I haven’t had a chance to

call. Mr. [redacted] became very upset and told me that we are going to lose his

business, his friends business and anyone that mentions Johnny On The Spot;

that he would tell them that we don’t back our work. I told Mr. [redacted] our

company always backs our work, but after a almost five month period with

tornadoes, and the wettest season in over 75 years, we just could not send

someone out to check. I cannot send a

crew to unclog a downspout when I know we cleaned it at the time of service

since we rinse all gutters with clear water. We would have noticed a backup

from a clogged downspout. Mr. [redacted] then threaten me that he was going to write

a letter to the Revdex.com and complain if we don’t follow up and take care of this.

He then asked to speak to my boss and I told him I ran the operations part of

the business and made all operational decisions. He asked if I owned the

business and I told him no I don’t own it but I do run the operations and make

all of operational decisions. He demanded that I give him the owners name and I

then told him Johnny Johnson owned the business, but I would not give out his

direct phone number. I told him I would be glad to come out and clean all of

his gutters again, but I could not come out just to check his down spout. I

told him that I am sure he probably had debris in his downspouts with all of the

bad weather since January 11. The downspout situation is an act of God. We did

not miss cleaning one downspout. He then

he hung up the phone in my face. In my professional opinion, Mr. [redacted] just wanted

something for free. His loud conversation on the phone demanding this to be

corrected immediately, him being so rude, and short leads me to believe this. Johnny On The Spot has never had a complaint with the

Revdex.com. We pride ourselves in doing quality work and making sure each customer is

satisfied. Mr. [redacted] was not being honest, he knew that 4-months of heavy rain

clogged his downspout and did not want to pay to have his gutters cleaned. This

is a very unreasonable request from a customer and it should be viewed as that

by the Revdex.com.Jim L[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. They did not propose any action, which is consistent with their initial unwillingness to even look to see if they made a mistake. For your reference, details of the my response to their statement is attached and below.

Response to Revdex.com response from Johnny on the Spot

“I was taken aback to

see that we completed this work on January 11, 2016 and during my initial

conversation Mr. [redacted] seem to act like it was within a week or so.”

Response – patently false. Johnny on the Spot initially only found a

work order from two or three years ago – I had to inform them that it had only

been “two or three months” ago – I never implied a week or so and that is

simply a lie. In fact, I was wrong – it

was four months, but it was an honest mistake, as opposed to the revisionist

language used in this response from Johnny on the Spot. Even when the date was found, the person from

Johnny on the spot said six months ago – it was four.

“I responded that I will be glad to send a crew out, but a

charge would be associated with a trip to clean the downspout.”

Response – patently false. Johnny on the Spot offered to send a crew out

to re-clean the entire house’s gutters,

for which I would be responsible for paying (again). When I informed them I only needed the one

downspout cleaned, they said it was not

worth their time to do it. I offered

that if they came and showed me that the debris was recent (oak pollen strands,

as opposed to leaves) or unusual (a squirrel nest or something), I would be

obliged to pay for the work, as I would have been wrong in my belief that they

had missed it the first time, but they continued to refuse since it was “not

worth their time”. I asked to speak with

the owner and was told he would call me – that never happened.

“Mr. [redacted] became very upset and told me that we are going to

lose his business, his friends business and anyone that mentions Johnny On The

Spot; that he would tell them that we don’t back our work.”

Response – patently false. I indicated they would lose my business, but

I never threatened anything else.

Obviously, if someone asked me, I would be truthful that was I was not

satisfied with their response to this situation, but I did not threaten to do

anything proactive other than complain to the Revdex.com, which they made my only

recourse by being unwilling to even take a look.

“In my professional opinion, Mr. [redacted] just wanted something

for free. His loud conversation on the phone demanding this to be corrected

immediately, him being so rude, and short leads me to believe this.”

Response

– patently false. I indicated from the

get-go that I had been satisfied with the service of the company for the three

or so years I had done business with them and I really thought that they had

missed this downspout as an honest mistake.

I was very calm and civil with the person even though they initially

could not find the correct work date. I

became irritated when the person was not even willing to have someone look at

it – he was just assuming the crew did not make a mistake – I, the customer,

was explaining that I thought they did make a mistake, and he was completely

unwilling to believe that, or even come verify that one way or another. I will admit, at the end of the call, I was

frustrated and explained that I wanted a call from the owner. I asked to speak with him, but I never asked

for his number. He said the owner would

call me, but he never did - yet another instance where the wishes of the customer

were ignored by Johnny on the Spot.

“Mr. [redacted] was not

being honest, he knew that 4-months of heavy rain clogged his downspout and did

not want to pay to have his gutters cleaned. This is a very unreasonable

request from a customer and it should be viewed as that by the Revdex.com.”

Response – patently false. On this past Friday, I had another company

come out and clean this particular gutter/downspout. The workman found all kinds of leaves,

sticks, etc. in the entire gutter and the first six-twelve inches of the

downspout from the top. I asked the workman if he thought it had been

cleaned four / five months prior and he said “no way”. On Saturday, I cleaned the lower gutter myself

at the front of the house because the oak pollen strands were covering the

gutter screens and causing some of the water to go over the gutter. In the gutter, all I found was the little

soot from the shingles – no leaves or other debris to speak of. These two gutters are on the same side of the

house with the same tree coverage, yet one was expectedly clean and the one in

question was full of leaves and debris.

Had Johnny on the Spot sent someone out to at least look at my concern,

I believe they would have found that the crew made a mistake and missed one of

my gutters – but they were not even willing to take a look. I have been completely honest in this whole

affair, and they have been completely unwilling to even look to see if they

made a mistake. That clearly frustrated

me on the phone call and I clearly raised my voice, but I was never

disrespectful and simply wanted to talk to someone who could help me solve the

problem. I never wanted something for

free – I had already paid for a service that was not performed adequately (and

now I know for sure because I paid someone else to correct their work), and all

I wanted was for them to take a look and fix the issue – they were unwilling

unless I paid for the whole house service again, which I was unwilling to do.

Regards,

Johnny on the Spot was responsive and helpful in setting up an estimate and subsequent work. The workers were professional and friendly while repairing some rotted boards on the back of our house.

I am a Property Manager of an apartment complex with 129 units, including retail spaces. I hired Johnny On The Spot General Services to clean the floors of my two elevators, the Roof Top Lobby and bathroom. They also changed the color of the grout from a light color to a dark color and applied a sealer.
They did a fantastic job and I could not be more pleased. They charged a fair price, their staff members were professional, pleasant to work with and had great attitudes. I would recommend their services to anyone, be it for business or residential purposes.