Conversation by Jim L [redacted] Mr [redacted] called our main office line on April 27th, and I answered the phoneHe said we cleaned his gutters and missed a downspout and would need a crew to come and clean it outI did not remember doing any work for Mr [redacted] recently so I asked could I call him back, because I wanted to pull up his records, #to see when we did his work and #what staff went on the jobAfter reviewing his work order, I was taken aback to see that we completed this work on January 11, and during my initial conversation Mr [redacted] seem to act like it was within a week or soI returned his call within minutes and told Mr [redacted] that I found his work order; however it was dated job completed on January 11, Mr [redacted] said ok, well it was a month or so ago and I stated it was over months ago and to be exact it was months and days ago and we have had over 15” of rain during that period, almost in just the month of May; and anything could have clogged the single downspout during that period of timeMr [redacted] stated, so, what are you saying? You should be saying you missed cleaning a gutter downspout and you should send someone out to clean itMr [redacted] then said I have gutter guards and I know it’s not my issueI told Mr [redacted] that there should have never been an issue with gutter guards since they protect all debris from the gutters and downspoutsBut he contacted us because he had a problemAnd we cleaned his gutters out thoroughlyI also told him that we make sure that all gutters are free of debris because we rinse them out and watch the water come down all spouts I responded that I will be glad to send a crew out, but a charge would be associated with a trip to clean the downspoutAfter a 4-month period I cannot guarantee gutter cleaning and there will be a fee to make that trip with a crewI asked him didn’t he notice this prior to a 4-month period and he responded yes but I haven’t had a chance to callMr [redacted] became very upset and told me that we are going to lose his business, his friends business and anyone that mentions Johnny On The Spot; that he would tell them that we don’t back our workI told Mr [redacted] our company always backs our work, but after a almost five month period with tornadoes, and the wettest season in over years, we just could not send someone out to check I cannot send a crew to unclog a downspout when I know we cleaned it at the time of service since we rinse all gutters with clear waterWe would have noticed a backup from a clogged downspoutMr [redacted] then threaten me that he was going to write a letter to the Revdex.com and complain if we don’t follow up and take care of this He then asked to speak to my boss and I told him I ran the operations part of the business and made all operational decisionsHe asked if I owned the business and I told him no I don’t own it but I do run the operations and make all of operational decisionsHe demanded that I give him the owners name and I then told him Johnny Johnson owned the business, but I would not give out his direct phone numberI told him I would be glad to come out and clean all of his gutters again, but I could not come out just to check his down spoutI told him that I am sure he probably had debris in his downspouts with all of the bad weather since January The downspout situation is an act of GodWe did not miss cleaning one downspout He then he hung up the phone in my face In my professional opinion, Mr [redacted] just wanted something for freeHis loud conversation on the phone demanding this to be corrected immediately, him being so rude, and short leads me to believe thisJohnny On The Spot has never had a complaint with the Revdex.comWe pride ourselves in doing quality work and making sure each customer is satisfiedMr [redacted] was not being honest, he knew that 4-months of heavy rain clogged his downspout and did not want to pay to have his gutters cleanedThis is a very unreasonable request from a customer and it should be viewed as that by the Revdex.com.Jim L [redacted] ***
Conversation by Jim L [redacted] Mr [redacted] called our main office line on April 27th, and I answered the phoneHe said we cleaned his gutters and missed a downspout and would need a crew to come and clean it outI did not remember doing any work for Mr [redacted] recently so I asked could I call him back, because I wanted to pull up his records, #to see when we did his work and #what staff went on the jobAfter reviewing his work order, I was taken aback to see that we completed this work on January 11, and during my initial conversation Mr [redacted] seem to act like it was within a week or soI returned his call within minutes and told Mr [redacted] that I found his work order; however it was dated job completed on January 11, Mr [redacted] said ok, well it was a month or so ago and I stated it was over months ago and to be exact it was months and days ago and we have had over 15” of rain during that period, almost in just the month of May; and anything could have clogged the single downspout during that period of timeMr [redacted] stated, so, what are you saying? You should be saying you missed cleaning a gutter downspout and you should send someone out to clean itMr [redacted] then said I have gutter guards and I know it’s not my issueI told Mr [redacted] that there should have never been an issue with gutter guards since they protect all debris from the gutters and downspoutsBut he contacted us because he had a problemAnd we cleaned his gutters out thoroughlyI also told him that we make sure that all gutters are free of debris because we rinse them out and watch the water come down all spouts I responded that I will be glad to send a crew out, but a charge would be associated with a trip to clean the downspoutAfter a 4-month period I cannot guarantee gutter cleaning and there will be a fee to make that trip with a crewI asked him didn’t he notice this prior to a 4-month period and he responded yes but I haven’t had a chance to callMr [redacted] became very upset and told me that we are going to lose his business, his friends business and anyone that mentions Johnny On The Spot; that he would tell them that we don’t back our workI told Mr [redacted] our company always backs our work, but after a almost five month period with tornadoes, and the wettest season in over years, we just could not send someone out to check I cannot send a crew to unclog a downspout when I know we cleaned it at the time of service since we rinse all gutters with clear waterWe would have noticed a backup from a clogged downspoutMr [redacted] then threaten me that he was going to write a letter to the Revdex.com and complain if we don’t follow up and take care of this He then asked to speak to my boss and I told him I ran the operations part of the business and made all operational decisionsHe asked if I owned the business and I told him no I don’t own it but I do run the operations and make all of operational decisionsHe demanded that I give him the owners name and I then told him Johnny Johnson owned the business, but I would not give out his direct phone numberI told him I would be glad to come out and clean all of his gutters again, but I could not come out just to check his down spoutI told him that I am sure he probably had debris in his downspouts with all of the bad weather since January The downspout situation is an act of GodWe did not miss cleaning one downspout He then he hung up the phone in my face In my professional opinion, Mr [redacted] just wanted something for freeHis loud conversation on the phone demanding this to be corrected immediately, him being so rude, and short leads me to believe thisJohnny On The Spot has never had a complaint with the Revdex.comWe pride ourselves in doing quality work and making sure each customer is satisfiedMr [redacted] was not being honest, he knew that 4-months of heavy rain clogged his downspout and did not want to pay to have his gutters cleanedThis is a very unreasonable request from a customer and it should be viewed as that by the Revdex.com.Jim L [redacted] ***