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Johnny The Mover Reviews (17)

(The consumer indicated he/she DID NOT accept the response from the business.) The company's response is not satisfactoryMy move was scheduled only one week in advance, and after the change in managementPhone calls were made and emails sent to the company without response or resolutionCharges were processed by Dispatcher [redacted] via [redacted] and [redacted] , both associated with " [redacted] the Mover" companyI reiterate that I was grossly overcharged, received substandard services, was yelled at by [redacted] and [redacted] , and communications ignoredAdditionally, my "damages" have not been addressedFor management to state they have no idea what has transpired and we'll keep in touch does not address the problem nor does it offer a solutionNo one from the company has contacted me at all for resolution I will continue to pursue this complaint with the Revdex.comI am contesting the charges with my bank and am pursing a complaint with the Department of Consumer Protection with the State of Hawaii

Initial Business Response / [redacted] (1000, 9, 2014/05/23) */ From: [redacted] @yahoo.com Date: May 23, 2014, 10:16:AM HST To: [redacted] Subject: Case # [redacted] Dear [redacted] In regards to case # [redacted] being the dispatcher for Johnny the Mover it is my responsibility to set up appointments for visuals and for moving servicesOn the day in question there was a n appointment set up with this particular customer for Johnny to go do a visual for this customerThis can normally be done over the phone unless there are out of the ordinary items or the logistic of the residence are challenging to get our truck close toShe said done of that was so but insisted on an appointment anywayOn the day in question Johnny was not able to make the desired appointment when she called to complain I tried to apologize or reschedule and she would not accept the apology and only complained that are company was in professional and didn't do good businessAt that time I had no other choice but to tell her to find another company Mahalo [redacted] /Johnny the Mover

In March I hired Johnny the mover to move my household for me The household items were packed tightly into my 20' shipping container which was then shipped to my home in Washington State The container remained on my propertyIn January I started unpacking my container to move into my house I was looking forward to placing my artwork, large mirrors, expensive dishes, cutlery, pots and pans, lamps, and sculptures in my new home They are not in the container Johnny brought about eight guys to pack my stuff and place the items in the container I was very busy in the house supervising the packing of my goods The only thing I can figure out is that while I was busy in the house, the workers placed my items in a truck sitting in front of my house which contained the shipping boxes and packing materialsI WOULD NOT recommed this company If it were not so long ago and I am in a different state, I would file a police report against them

Thank you for this opportunity to respondLet me be clear, our Business is not responsible for damage to a moved television.Our personnel couldn't have caused the alleged damageSaid damage occurred another time, if at all.On Sunday, August 2, 2015, around 9:AM, Business personnel arrived at the complainant's address, [redacted] Employees "Albert and Jarrod loaded several items including a [redacted] televisionFor items of that nature, employees wrapped the television in a moving blanket as well as carefully loaded the item in the moving vehicleTo ensure proper transit, the securely wrapped television was positioned between two mattresses thereby protecting the television during transit.All items were successfully delivered to [redacted] ***.The television set was transferred to a spot directed by the CustomerThe unit was unwrapped with no apparent damage.It was only after being presented with a billing statement that the customer complained that the television was damagedAlbert closely inspected the unit and did not see anything unusualThe customer identified what appeared to be a pinholeThe employees did not tamper with the unit other than to securely wrap the television for moving purposesNote, our research indicates that if the screen was actually damaged the television would be inoperableFurther note,the customer did not indicate the television wasn't workingWhile it is hard to accurately determine, cosmetic scratches are more likely to be caused by daily useAll we know is the employees did not bump or scratch the unit in question and took precautions to protect it.The Business wants to be immediately paid for services properly rendered

I only have a telephone call to the owner who admitted to my father and myself that he took the original call and didn't notify his workersHe even apologized to my father about messing up on the job [redacted]

[redacted] Subject: RE: Case # [redacted] Aloha Ms***, I'm really sorry that I missed previous notices I took over this moving company from [redacted] on 16th day of June First of all, I have not heard and known about this complaint, even neither booking record nor invoice is there for the days mentioned(3/27/14,6/28/14) Movers try their best not to damage the stuffs while moving, but it would happen, and it happened a couple of times since takeover, I gave apology from my heart to customers and sent checks that could cover damages For this happening, one thing I can assume is that [redacted] had personally taken this job with my company name though he is not related to this company at allWhile Ms [redacted] mentioned that she saw he was working, we didn't send any movers there on the day because we didn't have any booking schedule for her She said she talked to [redacted] the dispatcher, at that [redacted] got confused 'cause he had no idea about this job I'm afraid of Ms***'s having hard time and confused This is my first response, and we keep in touch Have a wonderful day, MAHALO ***

Mr*** is a customer of Malama Moving Company (the Company)The customer contracted the Company for moving services to be executed on or around May 17, 2017.Services were provided as orderedNote the Custome rordered moving services for items located at *** *** *** *** to *** * ***
*** At the time of the order,it was understood that all items could be moved utilizing elevators on siteWhen the moving crew arrived, a representative of the Customer(his father) noted that couch would have to be manually moved downstairs utilizing stairwellsElevators could not (to our surprise) accommodate items of that natureThe complainant mentioned that our crew was upset with packed boxesFurther note, that is not the caseSimply, when one of our crew members realized that the couch would have to be moved (outside of the original order),he expressed frustration (the individual was counseled appropriately)The Father of the Customer
suggested the crew return the next day to move the couchThe next day, our crew physically moved the couch down seven floors of stairs, adding considerable time for order completionThe billing was adjusted to reflect this change order.It appears Mr*** feels no additional chargesare merited even though he previously assured the Company that no additional services were required.That, clearly,was not the case.To be sure, moves can be stressful for our customersWhile we provide excellent service(note, the move was successfully executed by the Company) we do understand what our customers deal with and do our best to accommodateIn this case, Mr***became agitated and mentioned words to the effect that 'his boys' would be summoned. Notwithstanding the implied threat we still would like topositively and constructively resolve this problemThe pricing was fair and within the
parameters, to be compensated for services completed, especially when they were extendedThe move was successfully completed on time.We look forward to your continued assistance in resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Following daily phone calls to both the business and the owner for several months, they finally said they would agreed to a refund. They lied to me on three different occasions, stating the check had been mailed out to me. At my demand, the check was finally delivered to me in person on January 2,
Sincerely,
*** ***

Business provided copy of check

Sent: Wednesday, November 01, 2017Hi ***,I reject the response of Johnny the Mover The morning of the move, three employees showed up and we were told that they were actually contractors that worked on the weekends. When we got to the house, items were being carried into the home and placed into the rooms. Items that were wrapped were unwrapped. We turned on our electronics to make sure everything was working and everything was going smoothly until my husband turned on his 65” *** curved TV and noticed a chip in the screen. He mentioned to me that it was previously sitting unwrapped on the lift gate of the truck prior to coming into the home. One worker, by the name of Rob, came to me with an invoice that had “no complaint” written on it for $675. I refused to sign it, because I told him that our TV was damaged during the move. He tried to offer us a $discount off the move, and I tried to explain the situation to them that this TV was worth $2000. Why would they offer us a discount if at this point they won't take the blame for the damage to the TV? The workers were saying that they should of did an inspection with us prior to wrapping the TV and that they weren't supposed to use a blade to cut the tape off the blanket used to wrap the items. He proceeded to get upset with himself. He asked if we had a warranty, and yes we are still within the year period, but not for physical damage. One worker, by the name of Albert called the owner on the phone to try and diffuse the commotion, and even offered to buy us a new TV out of his paycheck and take our TV in exchange. Why would they offer to buy us a new TV if they know they did not damage the TV? Why did they leave without getting paid if they feel they did not damage the TV? I did not let them leave with our TV. They continued to bicker amongst themselves and point the blame. I called the owner and was told that the workers resolved the issue. Till this day, I have not received any resolution. I have called the business owner and office countless times, and finally got through after blocking my number. The office worker by the name of Marcus told me I did not pay for the move and hung up on me while I was still talkingI am seeking for the repair of the unit, which was $and reimbursement of the repair estimate of $

I only have a telephone call to the owner who admitted to my father and myself that he took the original call and didn't notify his workers. He even apologized to my father about messing up on the job. [redacted]

Thank you for this opportunity to respond. Let me be clear, our Business is not responsible for damage to a moved television.Our personnel couldn't have caused the alleged damage. Said damage occurred another time, if at all.On Sunday, August 2, 2015, around 9:00 AM, Business personnel arrived at...

the complainant's address, [redacted] Employees "Albert and Jarrod loaded several items including a [redacted] television. For items of that nature, employees wrapped the television in a moving blanket as well as carefully loaded the item in the moving vehicle. To ensure proper transit, the securely wrapped television was positioned between two mattresses thereby protecting the television during transit.All items were successfully delivered to [redacted].The television set was transferred to a spot directed by the Customer. The unit was unwrapped with no apparent damage.It was only after being presented with a billing statement that the customer complained that the television was damaged. Albert closely inspected the unit and did not see anything unusual. The customer identified what appeared to be a pinhole. The employees did not tamper with the unit other than to securely wrap the television for moving purposes. Note, our research indicates that if the screen was actually damaged the television would be inoperable. Further note,the customer did not indicate the television wasn't working. While it is hard to accurately determine, cosmetic scratches are more likely to be caused by daily use. All we know is the employees  did not bump or scratch the unit in question and took precautions to protect it.The Business wants to be immediately paid for services properly rendered.

(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is not satisfactory. My move was scheduled only one week in advance, and after the change in management. Phone calls were made and emails sent to the company without response or resolution. Charges were processed by Dispatcher [redacted] via [redacted] and [redacted], both associated with "[redacted] the Mover" company. I reiterate that I was grossly overcharged, received substandard services, was yelled at by [redacted] and [redacted], and communications ignored. Additionally, my "damages" have not been addressed. For management to state they have no idea what has transpired and we'll keep in touch does not address the problem nor does it offer a solution. No one from the company has contacted me at all for resolution.
I will continue to pursue this complaint with the Revdex.com. I am contesting the charges with my bank and am pursing a complaint with the Department of Consumer Protection with the State of Hawaii.

In March 2013 I hired Johnny the mover to move my household for me. The household items were packed tightly into my 20' shipping container which was then shipped to my home in Washington State. The container remained on my property. In January 2016 I started unpacking my container to move into my house. I was looking forward to placing my artwork, large mirrors, expensive dishes, cutlery, pots and pans, lamps, and sculptures in my new home. They are not in the container. Johnny brought about eight guys to pack my stuff and place the items in the container. I was very busy in the house supervising the packing of my goods. The only thing I can figure out is that while I was busy in the house, the workers placed my items in a truck sitting in front of my house which contained the shipping boxes and packing materials. I WOULD NOT recommed this company. If it were not so long ago and I am in a different state, I would file a police report against them.

[redacted]
[redacted]
[redacted]
Subject: RE: Case # [redacted]
Aloha Ms. [redacted],
I'm really sorry that I missed previous notices.
I took over this moving company from...

[redacted] on 16th day of June 2014.
First of all, I have not heard and known about this complaint, even neither booking record nor invoice is there for the days mentioned(3/27/14,6/28/14).
Movers try their best not to damage the stuffs while moving, but it would happen, and it happened a couple of times since takeover, I gave apology from my heart to customers and sent checks that could cover damages.
For this happening, one thing I can assume is that [redacted] had personally taken this job with my company name though he is not related to this company at all. While Ms. [redacted] mentioned that she saw he was working, we didn't send any movers there on the day because we didn't have any booking schedule for her.
She said she talked to [redacted] the dispatcher, at that [redacted] got confused 'cause he had no idea about this job.
I'm afraid of Ms. [redacted]'s having hard time.
and confused.
This is my first response, and we keep in touch.
Have a wonderful day,
MAHALO
[redacted]

Complaint: [redacted]
I am rejecting this response because: Rena didn't take the original call the owner of the company took the original call and he remembered that I had 7 flights of stairs. Besides that fact Rena - who said she was the manager of the company - which according to her response she is now the "Community Relations Director". Please Rena take one or the other title and not just place a title by your name. We have called and left many messages for Rena [redacted] to return our phone calls and till today she has not so if that is the "Community Relations Director or Manager Title" she isn't doing her job. Malama Mover or Johnny Movers moved me into this place 2 1/2 years ago. When I called them again the owner who answered the phone remembered me. Some how when everything came about I ended up paying twice as much as the last time they moved me which was 2 miles further away and up 3 flights of stairs. To answer Rena [redacted] response about everything would be moved by the elevator no one ever asked me that. I am the one who made the arrangements. Rena [redacted] didn't deal with the issue of one of her crew members swearing and pouting all while I am paying them on the clock at $ 160.00 hourly. I can settle this with the owner of Johnny Da Movers or [redacted]... Rena [redacted] talks out of both sides of her mouth and doesn't remember what was said. My phone # [redacted]. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2014/05/23) */
From: [redacted]@yahoo.com
Date: May 23, 2014, 10:16:58 AM HST
To: *
Subject: Case #[redacted]
Dear [redacted]
In regards to case #[redacted] being the dispatcher for Johnny the Mover it is my responsibility...

to set up appointments for visuals and for moving services. On the day in question there was a n appointment set up with this particular customer for Johnny to go do a visual for this customer. This can normally be done over the phone unless there are out of the ordinary items or the logistic of the residence are challenging to get our truck close to. She said done of that was so but insisted on an appointment anyway. On the day in question Johnny was not able to make the desired appointment when she called to complain I tried to apologize or reschedule and she would not accept the apology and only complained that are company was in professional and didn't do good business. At that time I had no other choice but to tell her to find another company.
Mahalo
[redacted]/Johnny the Mover

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Address: 1600 Kapiolani Blvd Ste 1036, Honolulu, Hawaii, United States, 96814-3802

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