Johnny's Crazy Deals

Unfortunately all sales are final on Closeout items and Final Clearance DealsThe customer understood and signed the contract as such.customer took half of the items and told us she will be in the next day to take the couch! that never happened , customer did not call us to let us know she can't
pickup, we finally called to see why she did not pickup.When told that customer can't pickup we offered free Delivery!!! Customer was ok with that ( not thankful or appreciative ) Ok by us!! We do things out of good well all the time not expecting a thank you.Next day we receive a review full of lies and fabrications and excuses of things that where not done or said by Johnny's Crazy Deals or the Staff. Finally it is our policy that if merchandise is not picked up then it will be considered abandoned . Again out of good well we can waive all storage FEES and give the customer Business day's from 6/9/to pickup the Sofa.thanks

This sort of Damage is a Factory Warranty Issue, In accordance with Factory recruitment we must turn in all evidence for warranty review ( a Process that takes to Weeks ) After the Factory goes through the process they authorize replacement of damaged items/Parts that process takes up to
weeksWe are at the mercy of the factoryWe did our best to accommodate the customer and still are actively seeking a resolutionReplacement was ordered and we will replace damage item as soon as we get it from factory

Complaint: ***
I am rejecting this response because:
The so called "Facts" are in accurate as well as some issues seemed to be overlookedFirst off, I was told by *** ***, who completed my sale on Feb 12th that my order would be 2-weeks but would be here at the weeks and should expect it by then.Feb 19th I went up to place an order for a matching entertainment center with ***While there I simply asked if there was any update on my furniture*** informed me that it appeared the TABLES, were on a truck and should be here in a day or but the couches were still a week or so outi said ok, asked if I could pick up just the tables when they came in, and went on my way...I did not here from the businesson Feb 27th I called to ask if the tables had come in, they said yesafter work I went up to pick them upbefore I loaded I simply inquired about the status of my couches, and now my entertainment centerI was then told that the couches wouldn't be in until the end of March now and the entertainment center wouldn't be in until now the middle of AprilYes I was a little frustrated that I now had to wait longer for my furniture but did not demand or ask for anything....I went back to load my tables, *** *** helped load the tables into my trucki asked him that if there was any damage to when I opened them, should I call them back and he responded yes....I took them home, and my girlfriend and myself unloaded the two 80lb each coffee tables, and one 125lb coffee tablenot unrealistic with furniture to liftwe brought them inside and I immediately opened the box to start putting them togetherthe first piece I pulled out I noticed a chip and some scratches on iti immediately contacted the store to which I spoke to *** again, he apologized and said he'd order me a new table to replace itbut asked me to first open the rest of the boxes to see if any of the remaining boxes had damage in it....when I opened the coffee table I noticed that the whole wheel base was broken and barely togetheri opened the second table and didn't see any damage until I had put it together and noticed the scratches and chips on the backi called *** back and he again apologized and said he'd order me brand new pieces right then and to bring back the damage ones at my earliest convenience.on the 16th of March my Girlfriend went up to see where are couches werethey said that they should be any day then finally checked their system and realized oh they were delivered todayshe asked them to deliver them to make up for are inconvenience...which they did....She also asked about the rest of our purchases and they said they still haven't ordered the tables.....they accused me of lying about *** telling me that he said he would order themShe Left and letter we received our couches which we appoved and signed for.....As I have previously stated in my original message this is when I went to get the entertainment centerThey were trying to resell me my original tables claiming nothing was wrong....I pointed out all the damageEntertainment center- opened at the store and pointed out the damage on the first pieceYES BRAND NEW MEANS BRAND NEWif I wanted marked up furniture I would have bought off Craigslisti went back up and asked what was going to be done about it*** told me that there was not much they could do and offered me a ful refund for my entertainment centeri also asked why they were trying to resell me damaged furniturehe kept saying that the parts were on orderhe wasnt understanding my question so I asked for a full refund for all the tableshe said ok and went to get the priceshe gave me the amount of my refund and I simply asked if I could see my invoicewhen I looked at my invoice I noticed it was not iitemizedi asked can you break it down what each piece was figured to be so I can make sure I am getting my full refund for the tables*** handed it over to *** who had originally sold me the furniturewhile *** was getting the numbers is when ***ny began to make his comments*** even tried to apologize and see if there was anything that SHE could do to get us our tablesHe insisted to give me my refund, cussed me out and told me to get out of his store after I got my refund....These are the FACTSYes I got my Refund for my TablesBut this is about the type of Customer Service the Business has....There was someone with me as well who can testify for all of thisas well as there where CAMERAS that would show the TRUTHI never pushed, or Shoved *** *** as he is claimingSince then *** has contacted me and told me to Cease and Desist my personal reviews on social media or else I would be hearing from his lawyerWhich is also harassment towards meI am entitled to write a review on a company good, bad, or ugly.....if there is ANYTHING else that the Revdex.com would like to know, I would be happy to inform them...The moral of the story is you have no right to disrespect a customer, and to degrade themyou do not cuss them out and get in their face
Sincerely,
*** ***