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Johnny Auto & Boat Repairs

5414 Georgia Ave, West Palm Beach, Florida, United States, 33405-3522

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Reviews Auto Repair, Boat Repair, Auto Repair Consultants Johnny Auto & Boat Repairs

Johnny Auto & Boat Repairs Reviews (%countItem)

On 10/28/18, I took my car to Johnny's Auto and Boat Repair, Inc. ('Johnny's Auto'), *** Avenue, West Palm Beach, FL XXXXX and I was told that I needed a new timing belt. I was charged $659.19 (not including tax). Sometime in August 2018, the car stopped working and would not move due to the timing belt. I had the car towed to Johnny's Auto to fix the timing belt since the repair was under warranty for 12 months or 12,000 miles for parts and labor. Johnny's Auto refused to fix the car. Therefore, I had the car towed to *** Auto Complete *** Inc. and they repaired the timing belt. Johnny's Auto also charged me for a radiator. I told them that I did not need a radiator. I want to be reimbursed $1,124.56 plus the interest on my credit card.

Desired Outcome

Refund I want to be reimbursed $1,124.56 plus the interest on my credit card.

Johnny Auto & Boat Repairs Response • Mar 04, 2019

engine was damage when she bring her back to meet for she second time . and we never change the radiator in the car.

Customer Response • Apr 16, 2019

Google Translation:

The purpose of this letter is to ask you please not to close my case. At the end of October, 20017, I took my car to Johnny's Auto & Boat Repairs shop. I was informed that my car needs to change the time chain (Timing Belt) and change the radiator, I informed Johnny (the duerio) that the radiator was new and that I could look for the guarantee and he told me forget that you need one New. In the middle of October the car was delivered to me and a week later it broke down and I had to bring it back to the workshop that cost me $ 300 more. In July of 2018 my car stopped working. As it was at night call a mobil mechanic, he told me that my car had broken the chain of time (Timing Belt). I told him that they had just fixed it. When I called Johnny'Auto, (He had a 12-month warranty) he told me it was impossible and that he had to see it. He stopped coming to see the car, called a Crane from where he stayed. to my house. After 2 weeks he never came, I decided to tow him to the Johnny'Auto Repairs workshop (almost 16 miles away).

After three more weeks and several calls, he told me it was the engine and that fixing it cost me $ 2,000. Call the mobil mechanic and he told me that it was not the time chain, I paid the mechanic mobil $ 50 to come with me to the workshop of Johnny Auto when I found my car on the street and he told me that he had no space inside and that it was better I will take it. He was rude and told the mobil mechanic that he did not know anything that was the engine. I decided to tow it to another workshop *** Auto Complete *** Inc" and it was indeed the time chain. After several calls I could never talk to Johnny's Auto Repairs. I decided to put a complaint. Talking with him was impossible apart from being very rough the last one and I was in his workshop until I called the police so that the mobile mechanic would take his car from the front of the workshop. The mechanic mobil is called *** and his phone is XXX XXX-XXXX he has no problem writing me a letter. Thank you for your attention
***

ORIGINAL TEXT:
Att: Ms ***
el proposito de esta carta es pedirles por favor que no cierren mi caso. A finales de Octubre de 20017 yo lieve mi carro al taller de Johnny' Auto & Boat Repairs. Se me informo que mi carro necesita cambiar la cadena del tiempo (Timing Belt) y cambiar el radiador , yo le informe a Johnny (el duerio) que el radiador era nuevo y que podia buscar la garantia y el me dijo olvidate de eso necesitas uno Nuevo. A mitades de Octubre se me entrego el carro y una semana despues se descompuso lo tuve que traer de vuelta al taller eso mme costo $300 mas. En Julio del 2018 mi carro dejo de funcionar. como era de noche llame a un mecanico mobil, el me dijo que mi carro se le habia roto la cadena del tiempo(Timing Belt) . Le communiqué que recien la habian arreglado .Cuando llame a Johnny'Auto ,(Tenia una garantia de 12 meses) me dijo que era imposible y que el tenia que verlo, quedo de venir a ver el carro , page una Grua desde donde se quedo hasta mi casa. Despues de 2 semanas que el nunca vino, decidi remolcarlo hasta el taller de Johnny'Auto Repairs ( casi 16 millas de distancia). Luego de tres semanas mas y varias llamadas ., me dijo que era el motor y que arreglarlo me costaba $2,000. LLame al mecanico mobil y me dijo que no que era la cadena del tiempo,le page al mecanico mobil $50 por venir conmigo al taller de Johnny Auto al llegar encontre mi carro el la calle y me dijo que no tenia espacio adentro y que era mejor me me lo llevara . Fue rudo y le dijo al mecanico mobil *** el no sabia nada que era el motor. Decidi remolcarlo hasta otro taller *** Auto Complete *** Inc" y efectivamente era la cadena del tiempo. Despues de varias Ilamadas que nunca pude hablar con Johnny's Auto Repairs . decidi ponerle una queja. Hablar con el era imposible a parte de portarse muy grocero la ultima yes que estuve en su taller hasta llamo a la policia para que el mecanico mobil sacara su carro del frente del taller. El mecanico mobil se llama *** y su telefono es XXX XXX-XXXX el no tiene ningun problema en escribirme una carta. Gracias por su atencion

Johnny Auto & Boat Repairs Response • Apr 17, 2019

when she bring me the car was something else engine was overheating does nothing to do with the timing belt my job is warranty 12 months,part and labor, 12,000 miles. (engine is overheating ) when she bring to me . If you see the invoices I do change the radiator in the fan clutch after few days . car is overheating before they bring to me. so nothing to do timing belt.

Customer Response • Apr 29, 2019

from: ***
to: ***
date: Apr 29, 2019, 12:54 PM
subject: Re: Revdex.com Case XXXXXXXX

Hi ***
I had this mechanic fix my timing belt, I brought the car back to him within the warranty time on a tow truck as it was again the timing belt, car was never overheating, he refused to fix it. I had to take my car to another mechanic and pay again for the timing belt. ll invoices have been sent to you.
On the invoice I sent you from Johny's Auto and boat repair it shows that it was the timing belt that was fixed.
On *** auto repair invoice it shows that it was the timing belt yet again which I had to pay a second time as Johny refused to comply with the written warranty. I have sent you all invoices including the tow truck.

Thank you kindly

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Address: 5414 Georgia Ave, West Palm Beach, Florida, United States, 33405-3522

Monday:
08:00 AM - 05:30 PM
Tuesday:
07:00 AM - 05:30 PM
Wednesday:
07:00 AM - 05:30 PM
Thursday:
07:00 AM - 05:30 PM
Friday:
07:00 AM - 05:00 PM
Saturday:
Sunday:

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Web:

www.johnnyautoboat.com

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