John's Auto Care Center

Complaint: [redacted]
I am rejecting this response because: We had transmission serviced at 150,000 miles we took the car back several times for complains it even says on the paperwork from Johns Auto that customer complains of transmission shifting hard. They had my car several times before March and even had to send a tow truck to my place of employment to pick up my car. They are responsible for my transmission and should be held accountable. 
Sincerely,
[redacted]

This vehicle was brought into John's Auto Care on 11/15/2016 customer complaint was that they wanted a price on a timing belt and to look at an oil leak.  The customer was not charged a fee for diagnostics at this time.  After inspection we found oil leaking out of the cam cover...

gasket, and valve covers.  Customer agreed to fix this issue before looking into the other issue of the timing belt replacement.  On 03/10/2017 the customer  returned for the timing belt replacement that she initially came in for.  We were told she was having an issue after the last repair (months prior), but that she wanted to wait until she brought the vehicle back for the timing  belt.  We preformed the timing belt replacement,  and checked over our work and the vehicle showed no sign of the customers complaint (could not duplicate).  We had the vehicle back a few times for this issue of stalls when cold when it is put into gear, and each time we could find nothing.  After some time we had the vehicle back in and again could not duplicate customers complaint. The technician did test the distributor and found that the spark was weak and recommended replacing it at that time.  The vehicle seemed to be fine at that point (still could not duplicate issue) and still had charged no diagnostic time and customer did not pay for the distributor.  I feel that the repairs that the vehicle was brought in for were done and done correctly.  We did not diagnose, nor come anywhere close to the transmission assembly on this vehicle during the repairs we made.  The vehicle has over 208,000 miles and transmissions do go bad.   Brendon @ John's Auto Care

We knew that you were having issues with the vehicle so on 03/08/2017 we installed a distributor at no charge with a 3 year 30,000 mile nationwide warranty. If there was an issue with the part it should have been brought back to us and we would replaced it with no charge. Due to the fact that the...

vehicle was taken to a different dealer without it being pre approved as per the warranty the you received. We will not be able to give you a refund.