First of I'm going to start with the history of my car.
2006 Accord EX V6 current mileage 100,000 purchased December 2005. I'm the original owner of this car and take pride in the maintenance and up keep of my car. All manufacture recommended services was completed during my ownership of this car. In the past two weeks I noticed a whining sound coming from my power steering during cold starts. On January 6, 2016 I brought car to Jenkins & Wynne Honda for further in-depth diagnoses. Despite the whining sound during morning cold starts my steering was loose and free running. On January 7, 2016 around 9:18 Am I spoke with a service advisor Duane C[redacted]. Mr. C[redacted] recommend replacing the power steering pump total cost ($654.01). I informed him that I would not be replacing the power steering at this current time. Roughly around 5:10 PM I returned to the dealership to pick my car up. Upon doing so I found my steering now to be rough and hard to turn either left or right. I immediately questioned him and the technician who also verified that my steering was not rough or unresponsive to left or right turns. I FIND IT VERY SUSPICIOUS THAT MY CAR NOW DISPLAYS SYMPTOMS THAT REQUIRE IMMEDIATE ATTENTION.
Jenkins and Wynne Honda further damaged my car with the sole intention of forcing me to spend $654.01. The service advisor and the staff were very dismissive once I voiced my complaints.
I'm not seeking any monetary settlement just an acknowledgement that something happened to my car while in the custody of the dealership. To ensure that this practice of forcing costumers into unwanted repairs.
Took my car to another local Honda dealership. During the inspection of my car a small hole was found in my power steering pump. Which leads me back to my original complainant of my car being non responsive after I picked it up from Jenkins & Wynne. Facts are showing that there was a deliberate (SABOTAGE) effort from Jenkins & Wynne Honda to charge me for repairs that didn't exist.
First of I'm going to start with the history of my car.
2006 Accord EX V6 current mileage 100,000 purchased December 2005. I'm the original owner of this car and take pride in the maintenance and up keep of my car. All manufacture recommended services was completed during my ownership of this car. In the past two weeks I noticed a whining sound coming from my power steering during cold starts. On January 6, 2016 I brought car to Jenkins & Wynne Honda for further in-depth diagnoses. Despite the whining sound during morning cold starts my steering was loose and free running. On January 7, 2016 around 9:18 Am I spoke with a service advisor Duane C[redacted]. Mr. C[redacted] recommend replacing the power steering pump total cost ($654.01). I informed him that I would not be replacing the power steering at this current time. Roughly around 5:10 PM I returned to the dealership to pick my car up. Upon doing so I found my steering now to be rough and hard to turn either left or right. I immediately questioned him and the technician who also verified that my steering was not rough or unresponsive to left or right turns. I FIND IT VERY SUSPICIOUS THAT MY CAR NOW DISPLAYS SYMPTOMS THAT REQUIRE IMMEDIATE ATTENTION.
Jenkins and Wynne Honda further damaged my car with the sole intention of forcing me to spend $654.01. The service advisor and the staff were very dismissive once I voiced my complaints.
I'm not seeking any monetary settlement just an acknowledgement that something happened to my car while in the custody of the dealership. To ensure that this practice of forcing costumers into unwanted repairs.
Took my car to another local Honda dealership. During the inspection of my car a small hole was found in my power steering pump. Which leads me back to my original complainant of my car being non responsive after I picked it up from Jenkins & Wynne. Facts are showing that there was a deliberate (SABOTAGE) effort from Jenkins & Wynne Honda to charge me for repairs that didn't exist.